基于平衡计分卡的J铁路公安绩效管理体系优化研究

发布时间：2018-03-04 11:24

本文选题：绩效管理　切入点：平衡计分卡　出处：《浙江理工大学》2017年硕士论文　论文类型：学位论文

【摘要】：我国地方政府部门的绩效评估在很多地区仍然没有形成一套相对成熟的体系,政府线性的绩效评估工作很大程度上不能反映真实的情况,仍然有很多地方想要进行改善。铁路公安系统历史上一直归属于铁道部,属于企事业编制,其2009年才完成转制,铁路警察才正式被划入国家公务人员的行列,但铁路警察的绩效管理模式与企业编制时期几乎没有改变,因此也可以作为特殊的“企业”来对待。但公务员工资的套改与企业绩效管理制度的延续在铁路公安派出所等部门中出现了一系列的问题,不适应性导致的一系列的问题对铁路公安系统的正常有序的发展造成了影响。而J铁路公安派出所就是这么多改制中的一个,其在绩效管理方面的问题日益突出,警员工作积极性缺失,对J铁路公安的良好发展造成了影响。基于此,本文结合J铁路公安派出所的实际情况,以平衡计分卡的方法及理论为基础,结合J铁路公安绩效管理所存在的问题,系统深入的对J铁路公安当前绩效管理体系进行优化,确定基本的优化方案和实施的保障措施,以提高J铁路公安绩效管理,促进绩效管理的水平,以解决J铁路公安派出所在绩效管理方面所存在的实际问题。为了对J铁路公安绩效管理的现状进行客观的评价,本研究中采用定性的访谈方法和定量的调查问卷的相结合的方法,进行了一系列的有关J铁路公安绩效管理现状的评价研究。通过研究,明确了J铁路公安绩效管理存在的一系列的问题,这些问题集中的体现在绩效考核方面的问题,为平衡计分卡的应用提供了重要的依据;而J铁路公安绩效管理的定量评价结果表明,J铁路公安的绩效管理水平处于相当低的水平,J铁路公安的绩效管理亟带进行优化改革。通过明确的优化思路,制定了包含绩效管理优化计划、绩效管理优化的方案实施、绩效管理优化的绩效考核、管理体系优化后绩效考核结果的应用等四个阶段的J铁路公安绩效管理优化方案,并根据平衡计分卡确定了四个维度优化的内容和考评体系,并为确保优化方案的实施,制定了具体的保障措施。为解决J铁路公安绩效管理提供了依据和借鉴,同时,也为其他铁路公安派出所的绩效管理研究提供了参考,具有一定的实践价值。
[Abstract]:The performance evaluation of local government departments in China has not yet formed a relatively mature system in many areas, and the linear performance evaluation work of the government to a large extent can not reflect the real situation. There are still many places that want to be improved. The railway public security system has historically been owned by the Ministry of Railways and is part of the enterprise establishment. It was only in 2009 that the railway police were formally classified as state public servants. However, the performance management mode of railway police and the period of enterprise establishment have hardly changed. Therefore, it can also be treated as a special "enterprise". However, the reform of civil servants' wages and the continuation of the enterprise performance management system have caused a series of problems in the railway police stations and other departments. A series of problems caused by inadaptability have had an impact on the normal and orderly development of railway public security system. The lack of enthusiasm of police officers has had an impact on the good development of railway J railway public security. Based on the actual situation of the police station of railway J, this paper bases on the method and theory of balanced scorecard. Combined with the problems existing in the performance management of railway J railway, this paper systematically and deeply optimizes the current performance management system of the public security of railway J, and determines the basic optimization scheme and the safeguard measures to improve the performance management of the public security of railway J. To promote the level of performance management in order to solve the actual problems in the performance management of railway J railway police station. In this study, qualitative interview method and quantitative questionnaire method are used to carry out a series of evaluation studies on the current situation of performance management of railway public security in J railway. This paper clarifies a series of problems existing in the performance management of Railway J railway public security. These problems are embodied in the performance appraisal and provide an important basis for the application of the balanced Scorecard. However, the quantitative evaluation results of the performance management of railway J railway public security show that the performance management level of railway public security is very low and the performance management of railway public security in J railway is urgent to carry out optimization reform. The optimization plan of performance management, the implementation of performance management optimization, the performance evaluation of performance management optimization, and the application of performance appraisal results after optimization of management system are formulated. According to the balanced scorecard, the contents and evaluation system of the four dimensions optimization are determined, and the specific safeguard measures are formulated to ensure the implementation of the optimization scheme, which provides the basis and reference for solving the performance management of the J railway public security, and at the same time, it provides a reference for the implementation of the optimization scheme. It also provides a reference for the performance management research of other railway police stations and has certain practical value.
【学位授予单位】：浙江理工大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D631.13

【相似文献】