中国情景下的工作冲突管理研究

发布时间：2018-03-04 16:26

本文选题：冲突管理　切入点：工作场所冲突　出处：《华中师范大学》2017年硕士论文　论文类型：学位论文

【摘要】：人与人之间的关系在创造一个和谐的工作氛围时,是及其重要的。在管理层内,这种关系也创造了积极的成果并且提出了实现组织目标的建议。但是在追求个体的目标过程中,人们产生的冲突可能会导致组织价值的恶化。本研究旨在探讨中国企业的冲突本质,冲突过程和冲突管理理论与技术,并调查最适用的冲突管理计划。这将对个人或团队的绩效产生积极影响。由于中国人的独特个性,我们决定探讨冲突管理实践是如何在中国企业进行的。为了方便我们的调查,需要满足三个目标。首先确定在工作场所出现冲突的原因。其次是描述管理层处理和控制冲突所采取的与相关理论有关的行动。最后是说明组织内冲突的共同影响。文章的理论章节对冲突来源、冲突类型、工作场所冲突以及解决冲突技能和技巧进行了概述。本研究表明,中国员工对冲突解决过程非常熟悉并且大多数人掌握了不同的解决冲突的技术
[Abstract]:Interpersonal relationships are important in creating a harmonious working environment. Within management, they also create positive results and offer recommendations to achieve organizational goals. But in pursuit of individual goals, Conflicts may lead to the deterioration of organizational value. The purpose of this study is to explore the nature of conflict, conflict process, and conflict management theory and technology in Chinese enterprises. And investigate the most applicable conflict management plans. This will have a positive impact on the performance of individuals or teams. Because of the unique personality of the Chinese people, we have decided to explore how conflict management practices are conducted in Chinese enterprises. Three objectives need to be met. First, identify the causes of conflicts in the workplace. Secondly, describe actions taken by management to deal with and control conflicts in relation to relevant theories. The theoretical chapter of the article on the source of conflict, Conflict types, workplace conflicts, and conflict resolution skills and skills are summarized. This study shows that Chinese employees are very familiar with the conflict resolution process and most people have different conflict resolution techniques
【学位授予单位】：华中师范大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92

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