中国农业发展银行柜员绩效量化考核系统的设计与实现

发布时间：2018-03-12 06:32

本文选题：绩效考核　切入点：量化计分　出处：《山东大学》2016年硕士论文　论文类型：学位论文

【摘要】：本系统是为中国农业发展银行山东省分行开发的,旨在解决目前对银行一线业务柜员的工作考核问题,为个人奖金、晋升等的评定提供基础的数字依据。原有对柜员的考核方式以主观评测为主,严重影响了一线员工的工作积极性和创造性。本系统借鉴“平衡计分卡”思想,利用现代网络通信技术,以“计分卡”的方式把柜员的工作量、工作质量、客户满意度、学习成长能力等各方面进行量化,从多方面综合计分,平衡考核,提高绩效考核公平性。本文在详细分析了中国农业发展银行山东省分行营业室柜员的日常业务之后,充分考虑柜员在工作周期内完成的各种财会业务事项以及个人成长、组织贡献等情况,对系统需求进行了分析描述。主要从业务量、业务完成质量、客户满意度、个人学习考试、资质证书、个人创新等方面对柜员进行全方面综合评价。在此基础之上,本文对柜员绩效量化考核系统进行了架构设计,明确了该系统的技术架构与功能架构。本系统的设计充分考虑了我国政策性银行关于信息管理的特殊要求,确定了数据来源、与其他系统的数据接口、技术路线、数据库结构等。本系统为B/S架构,基于.NET平台开发,前端使用JavaScript、CSS和ASP.NET等技术,后台数据交互和业务逻辑使用C#进行处理,数据库采用Microsoft SQL Server 2012,部署在Windows Server 2012 R2服务环境,使用IIS Web服务器提供服务。本系统的应用将财会系统的绩效考核评价体系从基层组织延伸到柜员个人,成功解决了中国农业发展银行山东省分行目前在管理上遇到瓶颈,促进日常管理工作的标准化和数字化。待发展成熟,未来可以向总行和其他省分行推广。
[Abstract]:The system is developed for the Shandong Branch of the Agricultural Development Bank of China. It aims to solve the problem of assessing the work of bank tellers in front-line business at present, and it is for individual bonuses. The appraisal of promotion and so on provides the basic digital basis. The original assessment method of the teller is mainly subjective evaluation, which seriously affects the work enthusiasm and creativity of the front-line staff. This system uses the idea of "balanced Scorecard" for reference. By using modern network communication technology, the workload, work quality, customer satisfaction, learning and growth ability of teller are quantified in the form of "scorecard". After the detailed analysis of the daily business of the teller in the operating room of the Shandong Branch of the Agricultural Development Bank of China, this paper fully considers the various financial and accounting business items completed by the teller during the work cycle and personal growth. From the aspects of business volume, quality of business completion, customer satisfaction, personal study examination, qualification certificate, etc. On the basis of comprehensive evaluation of teller in personal innovation and other aspects, this paper designs the framework of quantitative performance appraisal system for teller. The technical framework and functional framework of the system are defined. The design of the system takes into account the special requirements of China's policy banks on information management, and determines the data source, the data interface with other systems, and the technical route. This system is based on. Net platform development, front-end use JavaScript CSS and ASP.NET technology, background data exchange and business logic processing using C #, database uses Microsoft SQL Server 2012, deployed in Windows Server 2012 R2 service environment. IIS Web server is used to provide service. The application of this system extends the performance evaluation system of financial and accounting system from grass-roots organization to individual teller, and successfully solves the bottleneck in management of Shandong Branch of Agricultural Development Bank of China. To promote the standardization and digitization of daily management. To be mature, it can be extended to head office and other provincial branches in the future.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.52

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