安庆职院成发饮食服务公司员工激励策略研究

发布时间：2018-04-20 05:27

本文选题：高校后勤餐饮服务 + 员工需要　；参考：《安徽财经大学》2017年硕士论文

【摘要】：随着高校规模的日益扩大,在校学生人数的逐年增多,高校后勤的社会化改革也在逐步深入。作为高校后勤构成的重要一环的餐饮服务企业既面临着难得的发展机遇,也遭遇着众多从未遇到过的挑战。高校餐饮企业普遍存在着员工素质偏低,离职率较高,工作积极性低下等现象。所以,如何建立、健全企业人力资源管理体系,稳定员工队伍,提高员工整体素质与工作技能,充分发挥他们的工作积极性,从而为高校广大师生员工提供优质服务,保障教学教研的顺利进行,是高校餐饮企业亟待解决的一大问题。论文以安庆职业技术学院一家后勤餐饮服务企业为研究对象,首先简要回顾了有关高校后勤餐饮员工激励的文献,介绍了员工激励的相关理论,然后采用问卷调查和访谈的方式,全面掌握了该企业员工的数量、结构与特点,并结合需要层次理论对不同类别员工的需求进行了深入分析,接着剖析了该企业员工激励的现状及其存在的问题,最后根据调查和分析的结果,从七个方面提出针对该企业的更加先进合理的激励策略,并对保障这些策略顺利实施给出六点建议。论文综合运用了人力资源管理和组织行为学的相关理论,搜集,归纳、整理了涉及高校饮食服务人员激励的文献资料和案例,同时采用实地走访、问卷调查等方式收集大量数据,结合企业实际情况科学分析调查结果,认为应从制定科学合理的薪酬体系、充分发挥福利的激励作用、建立全面客观的绩效考核制度、加强系统规范的员工培训、建设清晰明确的职业发展通道和公平竞争的晋升机制、建设“以人为本”的企业文化以及实施基于员工需要分析的差异化激励这七个方面加强员工激励,并针对性地提出保障这些优化策略得以顺利实施的相关建议,从而为该企业制定了一套较为先进合理的员工激励策略,同时也为其他高校后勤餐饮工作提供了有益的借鉴。
[Abstract]:With the increasing scale of colleges and universities, the number of students is increasing year by year, and the socialization reform of university logistics is deepening step by step. As an important link of university logistics, catering service enterprises are faced with both rare development opportunities and challenges that have never been encountered. There are many phenomena in university catering enterprises, such as low quality of staff, high turnover rate and low working enthusiasm. Therefore, how to establish and perfect the enterprise human resource management system, stabilize the staff, improve the overall quality and work skills of the staff, give full play to their work enthusiasm, so as to provide high quality service for the vast number of teachers and students in colleges and universities. To ensure the smooth progress of teaching and research is a big problem to be solved urgently in university catering enterprises. This paper takes a logistics catering service enterprise in Anqing Vocational and Technical College as the research object. Firstly, the paper briefly reviews the literature about staff motivation in universities and colleges, and introduces the related theory of staff motivation. Then, by means of questionnaire survey and interview, the author comprehensively grasps the number, structure and characteristics of the employees in the enterprise, and analyzes the needs of different categories of employees in the light of the theory of hierarchy of needs. Then it analyzes the current situation and existing problems of employee motivation in this enterprise. Finally, according to the results of investigation and analysis, it puts forward more advanced and reasonable incentive strategies for the enterprise from seven aspects. Six suggestions are given to ensure the smooth implementation of these strategies. The paper synthetically uses the related theories of human resource management and organizational behavior, collects, induces, and collates the literature and cases concerning the staff motivation of catering service in colleges and universities, and adopts field visits, Through collecting a large amount of data through questionnaire investigation, combining with the scientific analysis of the survey results of the actual situation of the enterprise, the author thinks that we should make a scientific and reasonable salary system, give full play to the incentive function of the welfare, and establish a comprehensive and objective performance appraisal system. Strengthen systematic and standardized staff training, build clear career development channels and fair competition promotion mechanism, Building a "people-oriented" corporate culture and implementing differentiated incentives based on employee needs analysis are seven aspects to strengthen employee motivation, and put forward relevant suggestions to ensure the smooth implementation of these optimization strategies. Thus, it makes a set of more advanced and reasonable employee incentive strategy for the enterprise, and also provides useful reference for other universities and colleges in the work of rear service and catering.
【学位授予单位】：安徽财经大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92

【参考文献】