交通银行DQ分行客户经理绩效考核方案的改进研究

发布时间：2018-04-27 05:27

本文选题：交通银行 + 客户经理　；参考：《东北石油大学》2017年硕士论文

【摘要】：目前我国商业银行推出的产品服务同质化程度较高,因此人才资源是目前商业银行竞争的重中之重。而客户经理更是商业银行人才资源的重要组成,如何对客户经理进行有效的绩效考核以调动工作积极性,被更多的商业银行所重视。本文以交通银行DQ分行客户经理绩效考核方案为研究对象。运用文献研究法,介绍了绩效考核的相关概念、绩效考核的程序及主要方法。阐述了交通银行DQ分行概况,交通银行DQ分行客户经理绩效考核现行方案,通过对交通银行DQ分行客户经理绩效考核现状进行访谈,分析交通银行DQ分行客户经理绩效考核现行方案存在的问题,具体表现在:客户经理绩效考核指标不够细化、绩效考核结果兑现方式不完善、绩效考核流程不够规范。依据交通银行DQ分行客户经理绩效考核方案改进的思路与原则,提出具体的改进设计,主要包括:DQ分行客户经理绩效考核指标的改进设计、绩效考核结果兑现方式的改进设计、绩效考核流程的改进设计。为使改进设计能够顺利实施,提出具体的实施保障,主要包括制度保障、组织保障、技术保障与文化保障。对交通银行DQ分行客户经理绩效考核方案的改进研究,有利于帮助交通银行DQ分行客户经理对当前市场环境做出更加正确的判断,同时有助于客户经理工作积极性的提高,促使交通银行DQ分行实现稳健经营的目标。
[Abstract]:At present, the degree of homogeneity of products and services launched by commercial banks in our country is relatively high, so the talent resource is the most important part of the current competition of commercial banks. But the account manager is the important composition of the commercial bank talented person resource, how to carry on the effective performance appraisal to arouse the work enthusiasm, is paid more attention by the commercial bank. This paper takes the DQ branch of Bank of Communications as the research object. This paper introduces the related concepts, procedures and main methods of performance appraisal by means of literature research. This paper expounds the general situation of DQ branch of Bank of Communications, the current scheme of performance appraisal of customer manager in DQ branch of Bank of Communications, and interviews with the present situation of performance appraisal of customer manager in DQ branch of Bank of Communications. This paper analyzes the problems existing in the current scheme of customer manager performance appraisal in DQ Branch of Bank of Communications, which are shown in the following aspects: the performance appraisal index is not detailed enough, the performance appraisal result is not perfect, and the performance appraisal process is not standard enough. According to the train of thought and principle of improving the performance appraisal scheme of customer manager in DQ Branch of Bank of Communications, this paper puts forward the concrete improvement design, which mainly includes the improvement design of the performance appraisal index of customer manager in the branch, the improvement design of the performance appraisal result realization method. Performance evaluation process improvement design. In order to ensure the smooth implementation of the improved design, this paper puts forward the concrete implementation guarantee, including system guarantee, organization guarantee, technical guarantee and cultural guarantee. The research on the improvement of the performance appraisal scheme of the DQ branch of Bank of Communications is helpful to help the DQ branch manager to make a more correct judgment on the current market environment and to improve the enthusiasm of the customer manager. To promote the DQ branch of Bank of Communications to achieve the goal of sound operation.
【学位授予单位】：东北石油大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F832.33;F272.92

【参考文献】