面向政府绩效管理全程的绩效沟通研究

发布时间：2018-06-01 04:14

本文选题：政府机关 + 绩效管理绩效沟通　；参考：《河北师范大学》2017年硕士论文

【摘要】：绩效沟通是绩效管理的重要内容和环节,但因种种原因,绩效沟通的效果不够理想,不足以保证和促进整个绩效管理体系的高效运行。应通过构建科学有效的绩效沟通制度规范与运行机制,提升相关主体的绩效沟通能力和技巧,改善绩效沟通效果,进而促进全程绩效管理的高效运行。政府绩效沟通,是指政府为了达成其最初制定的绩效目标,在政府绩效管理各个环节中所采取的种种不同沟通活动的总合,其性质是一种提升政府绩效管理的活动。在绩效管理中,绩效沟通是一个最重要的管理手段,绩效管理的过程从某种意义上来讲就是一个绩效沟通的过程。通过有效的绩效沟通将有利于了解政府机关内部管理上存在的问题,并可及时提出相应调整对策,降低政府的管理风险,同时也有助于指导开展以后的工作。当前政府部门绩效管理实践中,相比于绩效计划和绩效考评,绩效沟通尚未形成明确的工作体系与规范,集中体现为它被稀释于日常管理工作中并以随意的方式开展,这样便无法保障确定性沟通效果,也是绩效沟通现存种种问题的根本性原因。鉴于此,本文探讨并提出一套具体的绩效沟通运行规范,以提升我国政府整体的绩效沟通效率。政府绩效沟通管理首先要有一个能够良好运行的框架,分别针对绩效计划阶段、绩效监控阶段、绩效考评阶段和绩效反馈阶段提出一套有实际效力的政府绩效沟通规范。除规范性的根本问题之外,目前我国政府绩效沟通中还存在一些普遍问题,包括缺乏对绩效沟通的重视,缺乏完善的绩效沟通保障制度,绩效沟通多为下行沟通且沟通渠道不通畅,缺乏明确的沟通技巧等,这些问题致使政府绩效沟通难以充分发挥其对绩效管理系统有效运行作用。对此,应着力强化绩效沟通理念、重视绩效沟通的作用,缩减沟通层级、加大政府绩效沟通渠道的拓展,建立和健全绩效管理制度,加强绩效沟通培训、提高管理者绩效沟通能力和技巧。
[Abstract]:Performance communication is an important content and link of performance management, but for various reasons, the effect of performance communication is not ideal enough to ensure and promote the efficient operation of the whole performance management system. We should construct scientific and effective performance communication system and operational mechanism, improve the performance communication ability and skills of the relevant subjects, improve the performance communication effect, and then promote the efficient operation of the whole process performance management. Government performance communication refers to the sum of different communication activities adopted by the government in each link of government performance management in order to achieve its initial performance goal, and its nature is an activity to improve government performance management. In performance management, performance communication is the most important means of management, and the process of performance management is, in a sense, a process of performance communication. Effective performance communication will help to understand the problems existing in the internal management of government organs, and can timely put forward corresponding adjustment countermeasures, reduce the risk of government management, but also help to guide the future work. In the practice of government performance management, compared with performance planning and performance evaluation, performance communication has not yet formed a clear work system and norms, which is reflected in its dilution in the daily management work and carried out in a random way. This can not guarantee the effect of deterministic communication, and is the fundamental reason for the existing problems of performance communication. In view of this, this paper discusses and puts forward a set of specific performance communication operation norms to improve the overall performance communication efficiency of our government. Government performance communication management should first have a framework that can run well, and put forward a set of effective government performance communication norms for performance planning stage, performance monitoring stage, performance appraisal stage and performance feedback stage respectively. In addition to the fundamental normative problems, there are still some common problems in our government performance communication, including the lack of attention to performance communication, the lack of a sound performance communication security system. Performance communication is mostly downlink communication, communication channels are not smooth, lack of clear communication skills, these problems make it difficult for government performance communication to fully play its role in the effective operation of performance management system. Therefore, we should strengthen the concept of performance communication, attach importance to the role of performance communication, reduce the communication level, expand the channels of government performance communication, establish and perfect the performance management system, and strengthen the training of performance communication. Improve management performance communication skills and skills.
【学位授予单位】：河北师范大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D630

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