D公司H项目物流作业KPI模型优化研究

发布时间：2018-08-05 09:18

【摘要】：KPI管理是高效、实用的企业管理工具,具有重点明确、要求量化、目标清晰、便于分析等优点,被当前企业广为认可与采用。D公司H项目为专业的第三方零备件物流服务作业项目(下简称H项目),在项目运行初期便设置了物流作业KPI,其考核结果是项目内部管控及客户对物流作业水平评判的重要依据。随着项目开展与深入,项目运营的内外部环境也随之变化,导致一系列问题亟待解决。具体体现在:一是H项目的业务特点及物流作业要求有所变化,而物流作业KPI模型未作相应调整,KPI考核结果不够客观,二是运营成本如人员、库租等持续上涨,三是与作业现状不相符的KPI考核导致工作重心偏移,引起过度作业,严重影响成本控制。以上问题解决的核心就是要降本增效。去年下旬,D公司也提出了降本增效经营要求,而优化KPI是实现降本增效的重要途径。因此,为保证项目长期稳定、健康运营、实现降本增效,对当前KPI模型优化势在必行。本文所做研究主要有如下内容:通过文献分析当前主流绩效考核模型,确定继续沿用当前KPI模型。采用流程分析法,梳理H项目业务现状及物流作业流程,找出重点环节。运用现场调查法,对当前KPI模型进行优化意向调查,充分收集优化意见。对主要物流作业步骤进行物流作业效率测算分析,对其他拟改进点进行可行性分析,并结合H项目人员配置现状对当前物流作业KPI模型进行可行性分析。提出优化方案,使之更适合当前物流作业管理思路、更准确反映物流作业现状,进而更有利于项目运营。本文做出的研究成果解决了如下问题:(1)研究并优化了 H项目物流作业KPI模型。(2)优化后的物流作业KPI模型可更客观反馈项目作业水平,充分体现管理重点。(3)对现有人员结构提出优化建议,最大程度利用现有资源,降低成本。(4)将当前物流作业KPI模型优化为客户KPI和内部管理KPI两版本结合的形式,既保证对客户信息量恰当,又充分收集重要数据,为内部管理提供依据。(5)优化后的物流作业KPI模型获得客户和内部团队认可,此次优化获得成功。
[Abstract]:KPI management is an efficient and practical tool for enterprise management. It has the advantages of clear emphasis, quantitative requirements, clear objectives, easy analysis and so on. It is widely recognized and adopted by the enterprise as the professional third party spare parts logistics service project (hereinafter referred to as "H project"), which is widely recognized and adopted by the enterprise. KPI has been set up in the early stage of the project operation, and the result of examination is the inside of the project. Management and control and customer evaluation of logistics level of the important basis. With the development and deepening of the project, the internal and external environment of the project operation also changes, leading to a series of problems to be solved. The details are as follows: first, the business characteristics of H project and the requirements of logistics operation have changed, while the KPI model of logistics operation has not been adjusted accordingly and the results of KPI assessment are not objective enough, and the operating costs, such as personnel and warehouse rent, continue to rise. Third, the KPI examination which does not accord with the present situation of the work results in the shift of the work center of gravity, which causes excessive work and seriously affects the cost control. The core of solving the above problem is to reduce the cost and increase efficiency. Last year, company D also put forward cost reduction and efficiency management requirements, and optimization of KPI is an important way to achieve cost reduction and efficiency. Therefore, it is imperative to optimize the current KPI model in order to ensure the long-term stability and healthy operation of the project. The main contents of this paper are as follows: through the literature analysis of the current mainstream performance appraisal model, it is determined to continue to use the current KPI model. Using the process analysis, combing the H project business status and logistics process, to find out the key links. Using the method of field investigation, the optimization intention of current KPI model is investigated, and the optimization opinions are collected. The efficiency of logistics operation is calculated and analyzed, the feasibility of other improvement points is analyzed, and the KPI model of logistics operation is analyzed according to the present situation of H project staffing. The optimization scheme is put forward to make it more suitable for the current logistics operation management and more accurately reflect the current situation of logistics operation, and then it is more conducive to the project operation. The research results of this paper have solved the following problems: (1) the KPI model of H project logistics is studied and optimized. (2) the optimized KPI model of logistics activity can give more objective feedback to project activity level. (3) to optimize the existing personnel structure, to maximize the use of existing resources, and to reduce costs. (4) to optimize the current logistics KPI model into a combination of customer KPI and internal management KPI. It not only guarantees the proper amount of customer information, but also collects important data to provide the basis for internal management. (5) the optimized logistics KPI model is approved by customers and internal teams, and the optimization is successful.
【学位授予单位】：北京交通大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F252;F416.671

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