行政许可监督与服务满意度关系研究——基于广东省J市行政许可绩效评价
发布时间：2018-08-11 16:38
【摘要】：鉴于监督权的行使具有复杂性,强化监督以提高行政相对人的服务满意度是实践中亟待解决的问题,确证两者的关系对提高行政许可绩效至关重要。基于分权制衡理论遴选取四大变量(指标),依据J市41个行政许可审批单位审批绩效第三方评价相关数据,回归分析结果表明,行政相对人更关注行政主体的实质性回应。相对于内部监督途径的健全性,内部监督检查的日常性变化对服务满意度影响更大。据此,应增加行政许可绩效评价指标体系中监督管理指标的权重,强化外部监督回应与内部监督回应之间的联动。
[Abstract]:In view of the complexity of the exercise of supervisory power, strengthening supervision to improve the service satisfaction of administrative counterpart is an urgent problem to be solved in practice. It is very important to confirm the relationship between the two to improve the performance of administrative license. Based on the theory of separation of powers and checks and balances, this paper selects four variables (indicators), according to the relevant data of the third-party evaluation of the examination and approval performance of 41 administrative license approval units in J city. The result of regression analysis shows that the administrative counterpart pays more attention to the substantive response of the administrative subject. Compared with the soundness of internal supervision approach, the daily changes of internal supervision and inspection have a greater impact on service satisfaction. Accordingly, we should increase the weight of supervision and management index in the index system of administrative license performance evaluation, and strengthen the linkage between external supervision response and internal supervision response.
【作者单位】： 华南理工大学公共管理学院;
【基金】：广州市软科学研究专项项目“广州市推进科研机构深化改革与建设发展政策研究”(编号:201609020009) 2017年国家社科基金一般项目“地方政府客观绩效对公众满意度的影响机理及其路径优化研究(编号:17BZZ032)
【分类号】：D922.11;D927
[Abstract]:In view of the complexity of the exercise of supervisory power, strengthening supervision to improve the service satisfaction of administrative counterpart is an urgent problem to be solved in practice. It is very important to confirm the relationship between the two to improve the performance of administrative license. Based on the theory of separation of powers and checks and balances, this paper selects four variables (indicators), according to the relevant data of the third-party evaluation of the examination and approval performance of 41 administrative license approval units in J city. The result of regression analysis shows that the administrative counterpart pays more attention to the substantive response of the administrative subject. Compared with the soundness of internal supervision approach, the daily changes of internal supervision and inspection have a greater impact on service satisfaction. Accordingly, we should increase the weight of supervision and management index in the index system of administrative license performance evaluation, and strengthen the linkage between external supervision response and internal supervision response.
【作者单位】： 华南理工大学公共管理学院;
【基金】：广州市软科学研究专项项目“广州市推进科研机构深化改革与建设发展政策研究”(编号:201609020009) 2017年国家社科基金一般项目“地方政府客观绩效对公众满意度的影响机理及其路径优化研究(编号:17BZZ032)
【分类号】：D922.11;D927
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