W县乡镇公务员职业倦怠问题研究

发布时间：2018-08-16 17:47

【摘要】：当下,我国正处在经济和社会高速发展的转型期,快节奏、紧迫感、激烈的竞争俨然成为现代人生活中的常态,与此同时人们生存和生活的压力也逐渐加大。职业倦怠是社会衍生出的几乎涵盖所有行业的通病,并且还在不断蔓延,公务员职业也不列外。作为我国公务员队伍中基础力量的乡镇公务员,发挥着基础堡垒的作用,在处理社会和群众的具体事务中发挥着关键作用,他们长期工作在一线,工作任务重、工作压力大、收入水平低,极易产生职业倦怠。一旦产生职业倦怠,就会降低工作效率和质量。因此,开展乡镇公务员的职业倦怠问题研究,找出乡镇公务员职业倦怠产生的原因并提出有效对策,成为我们需要解决的现实问题。本文以职业倦怠三维度理论、资源保存理论、“人—职”匹配模型为理论基础,运用文献分析法、问卷调查法、访谈法、统计学分析等方法,以W县乡镇公务员为研究对象,探讨了W县乡镇公务员职业倦怠的成因,并对职业倦怠的影响因素进行了详细的分析并提出了干预措施。具体内容包括:界定了职业倦怠的概念和乡镇公务员范围,对W县乡镇公务员进行实地调查,对调查到的数据和信息进行深入分析,寻找W县乡镇公务员产生职业倦怠的原因并对原因进行分析。结果显示,W县乡镇公务员处于中等程度的职业倦怠水平;W县乡镇公务员职业倦怠存在着人口统计学变量差异;W县乡镇公务员职业倦怠成因主要有三个层面:个人、组织、社会层面。针对产生的原因,从个人、组织、社会三个层面提出了对策。基于个人层面,提高职业素养、科学设计职业生涯规划、加强学习,提升工作能力、建立良好的人际关系;基于组织层面,优化乡镇政府工作环境、畅通参与及沟通渠道、建立有效的激励机制、加大公务员职业培训力度、完善乡镇公务员绩效考评制度、完善公平的晋升和流动制度;基于社会层面,树立对乡镇公务员的合理期望、鼓励对乡镇公务员的正面宣传、加大对乡镇公务员的社会支持。
[Abstract]:At present, our country is in the transition period of rapid economic and social development, fast rhythm, sense of urgency, fierce competition has become the norm of modern life, at the same time, people's survival and life pressure is gradually increasing. Job burnout is a common disease which is derived from the society and covers almost all industries, and it is still spreading, and civil servants are not included in the occupation. Township civil servants, as the basic forces in our civil service, play the role of bastion and play a key role in dealing with the specific affairs of society and the masses. They have long been working on the frontline, with heavy work tasks and heavy work pressure. Low income level, easy to produce job burnout. Once produces job burnout, will reduce the work efficiency and the quality. Therefore, it is necessary to study the problem of job burnout of township civil servants, to find out the causes of job burnout of township civil servants and to put forward effective countermeasures, which is a practical problem that we need to solve. Based on the theory of three dimensional degree of job burnout, the theory of resource conservation and the "person-job" matching model, this paper applies the methods of literature analysis, questionnaire survey, interview, statistical analysis and so on, and takes the township civil servants in W County as the research object. This paper probes into the causes of job burnout of township civil servants in W County, analyzes the influencing factors of job burnout in detail and puts forward the intervention measures. The specific contents include: defining the concept of job burnout and the scope of township civil servants, carrying out field investigation of township civil servants in W County, and deeply analyzing the data and information obtained from the survey. To find out the causes of job burnout of township civil servants in W County and analyze the causes. The results showed that the level of job burnout of township civil servants was at a moderate level. There were demographic variables difference in the job burnout of township civil servants in W county. There were three levels of the causes of job burnout: individual, organization, and so on. Social level According to the reasons, the author puts forward the countermeasures from three aspects: individual, organization and society. Based on personal level, improve professional accomplishment, scientifically design career planning, strengthen learning, improve work ability, establish good interpersonal relationship, optimize the working environment of township government, open the channels of participation and communication, based on the organizational level, Establish an effective incentive mechanism, increase the strength of civil servants' vocational training, improve the performance evaluation system of township civil servants, improve the fair promotion and mobility system, set up reasonable expectations for township civil servants based on the social level, Encouraging positive publicity to township civil servants and increasing social support for township civil servants.
【学位授予单位】：中国地质大学(北京)
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D630.3

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