国有钢铁企业业务流程管理成熟度评价模型构建研究

发布时间：2018-04-15 02:05

本文选题：业务流程管理 + 成熟度模型　；参考：《武汉科技大学》2013年硕士论文

【摘要】：随着信息技术的飞速发展和经济一体化趋势的日益明显，全球钢铁企业之间的竞争也日趋激烈。尤其是当今以3C为代表的现代企业经营环境更是对国有钢铁企业带来了更大的挑战。一方面，客户需求更加个性化、多样化；另一方面，来自国外巨头钢铁企业的竞争压力。面对严峻的行业环境，国有钢业将目光转向企业管理的变革和业务流程管理的创新。然而，伴随业务流程管理理念的深入推进，国有钢铁企业原有的业务流程管理方式突显出诸多弊端。例如，专业流程管理机构尚未建立、流程管理的评价体系不成熟等问题。因此，研究构建一套科学、合理的业务流程管理评价体系对提高国有钢铁企业的业务流程管理水平，加强国有钢铁企业对业务流程管理的控制具有非常重要的意义。本文首先，阐述了选题背景及研究意义，综合分析了国内外业务流程管理的现状，明确了论文的研究思路。其次，梳理了业务流程管理相关概念、成熟度模型相关理论以及成熟度模型在业务流程管理中的应用。再其次，分析了国有钢铁企业业务流程管理的现状及存在的问题。在总结回顾相关理论与分析现状的基础上，从战略管理、企业文化、业务流程管理、客户关系管理、人力资源管理、知识管理、IT系统管理七个维度设计了国有钢铁企业业务流程管理成熟度评价模型，该评价模型包括7个一级指标和32个二级指标，并通过问卷调查、专家打分法获取数据、使用格栅获取法和模糊Borda数分析法确定指标权重，利用模糊综合评价法确定成熟度等级。最后，，结合案例分析了指标体系的评价模型的有效性、科学性，并在此基础上提出相应的对策建议。
[Abstract]:With the rapid development of information technology and the increasingly obvious trend of economic integration, the competition among steel enterprises in the world is becoming increasingly fierce.Especially, the modern business environment, represented by 3C, has brought more challenges to state-owned iron and steel enterprises.On the one hand, customer demand is more individualized and diversified; on the other hand, competition pressure from foreign giant steel enterprises.Facing the severe industry environment, the state-owned steel industry turns its attention to the reform of enterprise management and innovation of business process management.However, with the deepening of business process management concept, the original business process management of state-owned iron and steel enterprises highlights many drawbacks.For example, the professional process management organization has not been established, the evaluation system of process management is not mature and so on.Therefore, it is of great significance to study and construct a set of scientific and reasonable business process management evaluation system to improve the level of business process management in state-owned iron and steel enterprises and to strengthen the control of business process management in state-owned iron and steel enterprises.First of all, this paper expounds the background and significance of the topic, analyzes the current situation of business process management at home and abroad, and clarifies the research ideas of the paper.Secondly, the related concepts of business process management, the theory of maturity model and the application of maturity model in business process management are reviewed.Secondly, the paper analyzes the current situation and existing problems of business process management in state-owned iron and steel enterprises.On the basis of summarizing and reviewing the relevant theories and analysis, from strategic management, corporate culture, business process management, customer relationship management, human resources management,The evaluation model of business process management maturity of state-owned iron and steel enterprises is designed from seven dimensions of knowledge management and IT system management. The evaluation model includes 7 first-grade indexes and 32 second-order indexes. The data are obtained by questionnaire survey and expert scoring method.The index weight is determined by grid acquisition method and fuzzy Borda number analysis method, and the maturity grade is determined by fuzzy comprehensive evaluation method.Finally, the effectiveness and scientific nature of the evaluation model of the index system are analyzed with a case study, and the corresponding countermeasures and suggestions are put forward.
【学位授予单位】：武汉科技大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272;F426.31

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