地垫安装售后服务管理系统研究与分析

发布时间：2018-05-04 18:37

本文选题：地垫安装 + 售后服务　；参考：《云南大学》2015年硕士论文

【摘要】：近年来空气污染等环境问题成为热门话题,地垫产品能够从源头上控制污垢,使其而不带进建筑物内部,提高建筑卫生环境并且降低后期清洁和保养的成本,延长清洁的持久度。因此地垫产品大受欢迎,产品市场累计销量持续上升,与之配套的售后安装和维修服务也不断增加。为了更好的提高地垫产品安装和维修效率,提升售后服务品质的,开发一套专业的地垫安装售后服务系统势在必行。论文针对地垫产品安装和维修特殊性,研究地垫产品售后服务的具体流程,并和本职工作相结合,对地垫安装时候服务管理系统进行研究和分析。首先介绍了本系统研究的意义和内容,以及本人的主要工作。对地垫安装售后服务管理系统进行了业务分析,地垫安装售后管理系统主要有地垫售后客户受理管理,地垫售后安装管理、地垫售后维修管理、维修备件管理和售后服务统计分析管理、系统管理、售后员工基础信息管理八大主要业务模块。并在原有业务基础上进行流程再造。然后对系统进行了全面细致地功能分析,在上面业务分析的基础上对各功能管理模块进行相应的数据流分析,划分系统结构和层次结构。给出了系统各个层次的数据流图,并且进一步的分析系统的功能结构,给出了系统总体和子功能结构图。第四章是数据分析,使用功能数据分析图描述各个模块中关键的管理流程和业务,然后使用实体关系E-R图和数据表对系统数据库进行分析,设计系统的数据库表。最后对系统的研究内容进行了总结,展望下一步的工作。地垫安装售后管理系统是根据地垫安装售后服务管理的基本业务流程设计,能较好地满足地垫行业在安装售后管理工作中的使用需求。地垫安装售后服务公司通过该系统可以与客户的关系更加紧密,树立企业的形象,提高产品的信誉,扩大产品的影响,培养客户的忠诚度。
[Abstract]:In recent years, environmental issues such as air pollution have become a hot topic, with floor mats being able to control dirt at the source without bringing it into the building, raising the sanitary environment of buildings and reducing the cost of cleaning and maintenance in later stages. Prolonged cleanliness. As a result, floor pad products are popular, product market cumulative sales continue to rise, matching after-sales installation and maintenance services are also increasing. In order to improve the installation and maintenance efficiency of ground cushion products and improve the quality of after-sales service, it is imperative to develop a set of professional after-sales service system. According to the particularity of the installation and maintenance of the floor cushion product, the paper studies the concrete flow of the after-sale service of the floor cushion product, and combines with its own work to study and analyze the service management system of the floor cushion installation. Firstly, the significance and content of this system are introduced, and my main work is also introduced. The business analysis of the after-sales service management system for the installation of floor mats is carried out. The management system mainly includes the management of customer acceptance, the management of post-sale installation, the management of after-sales maintenance, the management of after-sale maintenance, the management of after-sales service, the management of after-sales service, the management of after-sales service, Maintenance spare parts management and after-sales service statistical analysis management, system management, after-sale staff basic information management eight major business modules. And on the basis of the original business process reengineering. Then the system is analyzed in detail. Based on the above business analysis, the corresponding data flow analysis of each function management module is carried out, and the system structure and hierarchy are divided. The data flow diagram of each level of the system is given, and the function structure of the system is further analyzed, and the overall and sub-function structure diagram of the system is given. The fourth chapter is data analysis, using functional data analysis diagram to describe the key management flow and business in each module, and then using entity relation E-R diagram and data table to analyze the system database and design the database table of the system. Finally, the research content of the system is summarized and the future work is prospected. The post-sale management system is designed according to the basic business process of the after-sales service management of the floor pad installation, which can better meet the needs of the floor pad industry in the installation and after-sale management work. Through this system, the after-sales service company can establish the image of the enterprise, improve the reputation of the product, expand the influence of the product, and cultivate the loyalty of the customer.
【学位授予单位】：云南大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TP311.52

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