雅澳英语培训服务管理信息系统

发布时间：2018-05-08 19:25

本文选题：服务管理 + 客户关系　；参考：《大连理工大学》2013年硕士论文

【摘要】：雅澳英语培训服务有限公司在不到十年时间迅速发展成为在国内拥有多家机构的大型语言培训专业服务企业,随着公司业务规模扩大和经营与服务项目的不断丰富,公司开发立项面向主营业务全面管理的信息系统。论文基于以上应用背景,同时结合雅澳公司的主营业务对管理信息化的具体需求功能,基于软件工程开发与技术对此进行较为系统的设计和实现方面的论述。该系统结合本公司的实际业务特点与能力资源发展计划,分步骤和有针对性地实现一组对公司经营管理切实需要的信息化管理功能,主要包括客户关系管理和市场营销管理方面、培训课程及项目管理方面、员工管理方面、成本费用及效益管理等方面加以重点实现。论文首先概括归纳了相关的开发基础,然后论述该软件系统的主要功能需求,着重围绕客户关系及市场营销管理、培训项目管理、培训计划管理、经营效益和成本费用管理、员工管理等方面。在论述需求分析之后讨论该管理信息系统的软件设计方案,包含数据库子系统的设计方案、软件系统总体架构、系统的各内部功能模块及其主要相关流程的设计与管理。在论述了软件设计之后从软件实现的角度着重阐述了该企业管理软件的程序框架、在系统的客户端及其服务器平台上的主要的模块程序实现及其相关的测试等方面。该软件系统目前的试运行效果良好,实际测试和用户评价达到系统的开发目标。
[Abstract]:In less than ten years, Ya-ao English training Service Co., Ltd. has developed rapidly into a large language training professional service enterprise with many institutions in China. With the expansion of its business scale and the continuous enrichment of its business and service projects, Ya'ao English training Service Co., Ltd. The company develops an information system oriented to the overall management of the main business. Based on the above application background, combined with the specific demand function of the main business of Ya'ao Company for management information, this paper discusses the design and implementation of this system based on software engineering development and technology. The system combines the company's actual business characteristics and capacity and resource development plan, step by step and targeted to achieve a group of practical needs of the company's management information management functions, It mainly includes customer relationship management and marketing management, training course and project management, staff management, cost and benefit management and so on. The paper summarizes the relevant development basis, then discusses the main functional requirements of the software system, focusing on customer relations and marketing management, training project management, training plan management, management of operating efficiency and cost. Employee management, etc. After discussing the requirement analysis, this paper discusses the software design scheme of the management information system, including the design scheme of the database subsystem, the overall structure of the software system, the design and management of the internal function modules and their main related processes of the system. After discussing the software design, this paper mainly expounds the program framework of the enterprise management software from the point of view of the software implementation, the main module program realization and the related testing on the client side of the system and its server platform. At present, the software system has a good effect in trial operation, and the actual test and user evaluation reach the development goal of the system.
【学位授予单位】：大连理工大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：TP311.52

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