培训业务中基于工作流的客户综合管理系统设计与实现
发布时间：2018-10-24 17:15
【摘要】：在市场经济环境下，各种职业培训机构以及应试培训机构作为从业者与新技能的连接纽带应运而生。企业以其不懈的努力及卓越的拓展，使培训者在知识更新方面、专业知识以及专业技能方面均得到很大的提高。但是由于职业培训机构发展的时间较短，管理手段上有很多不完善，使得培训机构在客户关系管理方面存在较多的问题。经过分析这些问题集中反映在客户信息采集不准确，客户维护工作量大等问题。 本文就是针对这样的问题，利用工作流的理论设计，历经一年时间，通过JAVA开发语言、SQL Server数据库设计一套符合培训机构实际操作的客户综合管理信息系统。在本次系统设计过程中，通过于公司IT部门负责人沟通及深入研究，对流程进行反复推敲，从而实现对培训过程中学员和代理商的管理，，增强我司的工作效率，通过系统的实现，切实的改变了原有手工操作的工作模式，达到规范化管理的需求。 本系统主要实现了代理商管理，客户信息采集管理，培训计划审批管理，培训资料发布管理及系统设置等功能。系统实现后，经过反复测试，该系统具有良好的稳定性和实用性。
[Abstract]:In the market economy environment, various vocational training institutions and examination-oriented training institutions as the link between practitioners and new skills emerge as the times require. With its unremitting efforts and excellent expansion, the trainers in knowledge updating, professional knowledge and professional skills have been greatly improved. However, because of the short development time of vocational training institutions and many imperfections in management methods, there are many problems in customer relationship management. These problems are mainly reflected in the inaccurate collection of customer information and the heavy workload of customer maintenance. In order to solve this problem, this paper uses the theory of workflow to design a comprehensive customer management information system which accords with the actual operation of training institutions through the JAVA development language, SQL Server database for one year. In this system design process, through the company IT department responsible person communication and the thorough research, carries on the repeated elaboration to the process, thus realizes to the training process student and the agent's management, enhances our division's work efficiency, Through the implementation of the system, the original manual operation mode is changed, and the standardized management is achieved. This system mainly realizes the agent management, customer information collection management, training plan approval management, training materials release management and system setup. After the implementation of the system, after repeated tests, the system has good stability and practicability.
【学位授予单位】：电子科技大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：TP311.52
本文编号：2292023
[Abstract]:In the market economy environment, various vocational training institutions and examination-oriented training institutions as the link between practitioners and new skills emerge as the times require. With its unremitting efforts and excellent expansion, the trainers in knowledge updating, professional knowledge and professional skills have been greatly improved. However, because of the short development time of vocational training institutions and many imperfections in management methods, there are many problems in customer relationship management. These problems are mainly reflected in the inaccurate collection of customer information and the heavy workload of customer maintenance. In order to solve this problem, this paper uses the theory of workflow to design a comprehensive customer management information system which accords with the actual operation of training institutions through the JAVA development language, SQL Server database for one year. In this system design process, through the company IT department responsible person communication and the thorough research, carries on the repeated elaboration to the process, thus realizes to the training process student and the agent's management, enhances our division's work efficiency, Through the implementation of the system, the original manual operation mode is changed, and the standardized management is achieved. This system mainly realizes the agent management, customer information collection management, training plan approval management, training materials release management and system setup. After the implementation of the system, after repeated tests, the system has good stability and practicability.
【学位授予单位】：电子科技大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：TP311.52
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本文编号：2292023
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