CRM in The Library Service in China

  本文关键词：借助客户关系管理系统提高读者满意度，由笔耕文化传播整理发布。

【References】

Chinese Journal Full-text Database 1 Hits

1 Liang Huigang Huang Ke Liu Qing Wang Huafang(Wuhan Branch,Library of Chinese Academy of Science,Wuhang 430071,China);The Application of CRM in Science and Technology Intelligence Services[J];;2008-09

【Citations】

Chinese Journal Full-text Database 4 Hits

1 CHEN Li (Shanghai Library,Shanghai 200031,China);The Suggestion of Customer Relationship Management in Public Library[J];Library Tribune;2002-05

2 ZHENG Da qing,ZHANG Li hou,GAO Jing guang (GDUT,The Management and Economic College,Guangzhou 510090,China);Using CRM to Break the New Situation of the Library Management[J];Library Tribune;2003-02

3 ZHANG Jian-min(Shanghai Library,Shanghai 200031,China);Strategies for Conducting Customer Relationship Management in Document Supply Services[J];Library Tribune;2003-06

4 Liu Ying;Feasibility Analyses of Library Customer Relationship Management[J];Knowledge of Library and Information Science;2004-04

【Co-citations】

Chinese Journal Full-text Database 10 Hits

1 Wang Lin-jun(Pingdingshan College, Henan Pingdingshan, 467000);Talking About the Information Marketing of University's Library[J];Journal of Chengdu College of Education;2005-06

2 JIN Xin1,WANG Lei2(1.China Tietong Tonghua Branch,Tonghua JiLin 134002,China;2.Qinhuangdao Institute of Technology,Qinhuangdao Hebei 066100,China);Tobacco Companies Should Pay Attention to the Building of Call Center a Few Problems[J];Science Technology and Industry;2008-11

3 YU Jian-guo,NIE Rong (Zhengzhou Institute of Aeronautical Industry Management,Zhenzhou 450015,China);Application of Data Mining Technology in Library[J];Computer Knowledge and Technology;2008-14

4 WANG Zheng-yang1,LIU Yang1,ZHANG Jie2,YU Chen-yun1,ZHOU Jin-zhi1(1.School of Computer and Communication Engineering,Liaoning University of Petroleum & Chemical Technology,Fushun Liaoning 113001,P.R.China;2.Vocational and Technical College,Liaoning University of Petroleum & Chemical Technology,Fushun Liaoning 113001,P.R.China);Application of CRM Based on Data Mining Technology in Petrochemical Enterprise[J];Journal of Liaoning University of Petroleum & Chemical Technology;2009-04

5 ;数据挖掘技术在CRM中的应用[J];Heilongjiang Science and Technology Information;2007-24

6 XIE Gen-jia(Hunan International economics University,Changsha 410205,China);A Shallow Discussion on the Reader Service Work in the Private University Library[J];Journal of Hunan International Economics University;2007-01

7 WANG Lin-jun (Pingdingshan College, Pingdingshan, Henan 467000, China) LI Chun-hong (Henan Quality Engineering Professional College, Pingdingshan, Henan 467000, China);Talking About the Information Marketing of University's Library[J];Journal of Hetan Teachers College;2005-01

8 HE Jian (Department of Foundation Science,Jilin Teachers Institute of Engineering and Technology,Changchun Jilin 130052,China);Based on the Disstribution of Poisson Call Center Staffing Aralysis[J];Journal of Jilin Teachers Institute of Engineering and Technology;2008-05

9 Liu Erwen Shi Jianhua;Introducing CRM to Improve Library Service Quality[J];New Century Library;2008-01

10 Jing Yuan;Study on the Library.Service to Big Users[J];New Century Library;2008-06

【Co-references】

Chinese Journal Full-text Database 10 Hits

1 QU Wen-quan(Library,Anshan University of Science and Technology,Anshan 114044,China);Demand of users of university libraries for information under net environment[J];Journal of Anshan University of Science and Technology;2005-02

2 ZHAI Jun-ping,NIE Yan-ping(Hebei Teachers University,Shijiazhuang 050016, China);New theories on the work for the library's reader in competition[J];Journal of Academic Library and Information Science;2002-04

3 Chang Wei;LibQUAL+~(TM) A New Method to Measure Library Service Quality[J];Journal of Academic Libraries;2003-04

4 Ke Ping;Study of the Theory of Library Services[J];Journal of Academic Libraries;2006-01

5 XU Zhi-qiang, ZHANG Li-hou (School of Economics and Management, Guangdong University of Technology, Guangzhou 510090, China);Application of TOPSIS to the Evaluation of the Relationship between Customers and Telecom Enterprises[J];Industrial Engineering Journal;2005-02

6 MENG Qing-liang,HAN Yu-qi,WU Zheng-gang(Institute of Economic & Management,Nanjing University of Science & Technology, Nanjing 210094,China);A Model for Evaluating the Effectiveness of CRM Based on Balanced Scorecard[J];Journal of Industrial Engineering and Engineering Management;2006-04

7 Bi Hua(Library of Yancheng Institute of Technology,Yancheng,Jiangsu,224051);Research on the Occupational Satisfaction of Young Librarians of College Libraries[J];Guizhou Library Publication;2010-02

8 ZHANG Qing-wu(College of Economy & Management, Huaqiao University, Quanzhou 362011,China);A Way to Estimate the Effect of CRM by Produce Function[J];East China Economic Management;2005-04

9 JIANG Ying-zhen (Liaoyang Chinese Medical Science and Medicine's School, Liaoyang 111000, China);Exploration and Management of the Human Resources in Library[J];Journal of Harbin Teachers College;2003-06

10 LIN Xiao-yong(Minxi Vocational and Technical College,Longyan 364021,China);Discussed the Applicationin of Custom Relationship Management(CRM) in Personalized Information Services[J];The Library Journal of Henan;2006-05

【Secondary References】

Chinese Journal Full-text Database 6 Hits

1 WANG Lian-ming,GUO Xiang,GONG Bin,XU Zhi-ming(Tongji University,Shanghai 200092,China);The conversion of the functions of the university libraries and the development of the knowledge-based economic circle[J];Journal of Academic Library and Information Science;2011-01

2 Yin Huaiqiong Zhu Lei Sun Zhenqiu(Central South University,Changsha,Hunan 410013,China) Zha ying(Shenzhen University,Shenzhen,Guangdong 518060,China);Performance Measurement on Library Website based on the CRM-BSC Theory[J];Library Work in Colleges and Universities;2012-01

3 LIU Dong-mei, SUN Xiao-ming;Study on the Customer Relationship Management of the Library in the Circumstance of the Knowledge Service[J];Sci-Tech Information Development & Economy;2009-18

4 JIA Bao-hong1,XIN Li-yuan1,LIU Geng-chun2(1.Information Institute of Tianjin Academy of Agricultural Sciences,Tianjin 300192,China;2.Tianjin Academy of Agricultural Sciences,Tianjin 300192,China);On Subject-oriented and Specialized Information Service of Sci-tech Information Institutions[J];Journal of Library and Information Sciences in Agriculture;2010-02

5 ZHANG Xiao-fang,MA Yun-mei(Library,Chongqing University of Arts and Sciences,Yongchuan 402160,China);Thoughts on the Introduction of Knowledge Supply Chain Management in Library[J];Journal of Library and Information Sciences in Agriculture;2010-08

6 LIU Qian-ning,LIANG Quan-ying,CHEN Yan-fen(Beijing University of Agriculture,Beijing,102206);Mode and mechanism research on user participation in urban agriculture characteristic resource construction[J];Journal of Library and Information Sciences in Agriculture;2013-06

【Secondary Citations】

Chinese Journal Full-text Database 10 Hits

1 QING Qian feng, LI Ying hua (School of Business, Beijing Institute of Machinery, Beijing 100085,China);A new managemeat concept——Customer Relationship Management[J];Journal of Beijing Institute of Machinery;2002-02

2 Lu Baoyi, Zheng Jianming;Thoughts on the Implementation of BPR in Libraries of China[J];Journal of Academic Libraries;2002-02

3 MO Shao qiang (Guangdong Provincial Zhongshan Library,Guangzhou 510110,China);A Brief Introduction of The System of Chaoxing Digital Library[J];Library Tribune;2001-01

4 ZHENG Da qing,ZHANG Li hou,GAO Jing guang (GDUT,The Management and Economic College,Guangzhou 510090,China);Using CRM to Break the New Situation of the Library Management[J];Library Tribune;2003-02

5 Xie Chunzhi (Wuhan University Library , Wuhan);The Application of E-Marketing to Digital Libraries[J];Library and Information Service;2002-09

6 ;借助客户关系管理系统提高读者满意度[J];Researches In Library Science;2003-09

7 ZHANG Hong-bin,SHEN Zhi-hong(Information Resource Management Department, Sichuan University, Chengdu 610064,China);Customer Relationship Managemaent of Library[J];Journal of The Sichuan Society Forlibrary Science;2002-04

8 ;CRM与高校图书馆个性化服务工作的开展[J];Modern Information;2004-10

9 Wang Chun (Library of Qufu Normal University ,Qufu);Reference Services under Network Environment[J];New Technology of Library and Information Service;2001-02

10 Wu Jianzhong;Ten Hot Issues in the Development of Chinese Librarianship[J];The Journal of The Library Science In China;2002-02

  本文关键词：借助客户关系管理系统提高读者满意度，由笔耕文化传播整理发布。