U公司持续改进项目研究

发布时间：2018-01-14 13:32

本文关键词：U公司持续改进项目研究　出处：《西南财经大学》2013年硕士论文　论文类型：学位论文

【摘要】：进入21世纪,尤其是最近十来年的亚洲金融危机,美国次贷危机以及欧洲债务危机以来,集成电路封装测试代工行业在保持高速迅猛发展的同时,市场竞争也变得越来越激烈了。企业之间相互比拼的不再是单一的质量或者价格,而是包括质量,良率(合格率),价格(成本),交货周期(生产制造周期),售后服务的质量与响应速度在内的综合指标。因此,要想提高客户满意度从而获得更多的订单,就必须提升企业的综合竞争力(包括提供比竞争对手更低的价格(成本),更高的质量,更快的交货周期等等)。但是,要如何才能够快速有效的全面提升企业的综合竞争力呢? 另一方面,越来越多的企业家与管理层每天都在发出这样的抱怨,他们认为现在的员工不好管理,不好激励,不积极主动,不努力工作。。。大家都在说要建立好的企业文化,让员工有家的感觉,以便留住人才并激励员工更加积极主动更加努力工作,但如何才能建立好的企业文化,如何做才能更好的留住人才并管理与激励员工,这个问题到今天依然是很多的企业老板与管理层头疼的问题。本文以一家跨国集成电路封装测试代工企业---U公司为背景,介绍了U公司在生产运营的过程中所遇到的问题,比如产品质量每况愈下导致客户抱怨不断增加,制造成本居高不下造成企业严重亏损,交货周期(生产制造周期)冗长迫使客户转移订单到竞争对手手中,等等。而且,公司也面临员工工作没有积极性,好员工难以留住,公司也想找到突破口建立良好的企业文化以激励员工,让员工更开心积极主动地为公司工作并愿意留在公司与公司一起成长。公司通过在全厂范围内推行持续改进活动,培训种子选手,成立以总经理与部门经理为主的持续改进推进委员会,宣导动员与生产制造密切相关的几个部门的资深员工积极参加持续改进小组活动,取得一定成绩后管理层在全公司范围内举行盛大的竞赛与表彰大会,为第一期的活动进行评比,表彰与总结。然后第二期再扩大范围推而广之到全公司所有部门员工积极参与持续改进小组活动。通过实践证明,推行持续改进活动能够快速而有效地提高质量,降低成本,缩短交货周期从而提升公司在制造运营方面的综合竞争力,而更为重要的是,通过推行持续改进活动在全公司形成了很好的企业文化,员工不再是难以管理与激励,核心员工的稳定性也大为改观,员工不再是被动消极的应付问题,而是积极主动地去发现问题并解决问题,部门之间的员工也不再是成天的争吵与推委,而是沟通协调团队合作一起努力。在此,作者希望持续改进方法也能在其他企业得到应用和推广,并对企业在提升综合竞争力与改进企业文化方面起到积极有效的作用。
[Abstract]:In 21th century, especially since the Asian financial crisis, the subprime mortgage crisis in the United States and the European debt crisis, the integrated circuit packaging and testing contract industry has maintained a rapid development at the same time. Market competition is also becoming more and more intense. Firms are competing with each other not for a single quality or price, but for quality, yield (qualification rate, price (cost)). Delivery cycle (manufacturing cycle, quality of after-sales service and response speed). Therefore, to improve customer satisfaction to obtain more orders. It is necessary to improve the overall competitiveness of the enterprise (including offering lower prices than competitors (cost, higher quality, faster delivery cycle, etc.). How to quickly and effectively enhance the comprehensive competitiveness of enterprises? On the other hand, more and more entrepreneurs and management complain every day that employees today are not well managed, motivated and not proactive. Don't work hard. Everyone is talking about building a good corporate culture, making employees feel at home, in order to retain talent and motivate employees to work more actively and harder, but how to build a good corporate culture. How to better retain talent and manage and motivate employees is still a headache for many business owners and managers today. This paper introduces the problems encountered by U Company in the process of production and operation under the background of a multinational IC packaging and testing contract company-U Company. For example, the deterioration of product quality leads to increasing customer complaints, high manufacturing costs and heavy losses, and the lengthy delivery cycle (manufacturing cycle) forces customers to transfer orders to competitors. And so on. Moreover, the company also faces the employee not to work the enthusiasm, the good employee is difficult to retain, the company also wants to find the breakthrough to establish the good enterprise culture to encourage the employee. Make employees more happy and proactive to work for the company and willing to stay with the company to grow. The company through the implementation of continuous improvement activities throughout the plant, the training of seed players. Set up a continuous improvement promotion committee with general manager and department manager as the main body to advocate and mobilize senior staff of several departments closely related to production and manufacturing to participate actively in the continuous improvement group activities. After making certain achievements, the management held a grand competition and commendation meeting throughout the company to evaluate the first phase of the event. Recognition and summary. Then the second phase to expand the scope of the company to all departments actively participate in continuous improvement group activities. It has been proved by practice that continuous improvement can improve the quality, reduce the cost, shorten the delivery period and enhance the comprehensive competitiveness of the company in manufacturing and operation. Through the implementation of continuous improvement activities in the company has formed a good corporate culture, employees are no longer difficult to manage and incentive, core staff stability is also greatly improved, employees are no longer passive and passive coping problems. Instead of actively identifying and solving problems, the interdepartmental staff are no longer arguing and selecting committees all day long, but communication and coordination teams work together. Here, the author hopes that the continuous improvement method can also be applied and popularized in other enterprises, and play an active and effective role in enhancing the comprehensive competitiveness and improving the corporate culture.
【学位授予单位】：西南财经大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F426.63

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