S公司扩建项目最终用户的沟通规划编制

发布时间：2018-01-14 22:21

本文关键词：S公司扩建项目最终用户的沟通规划编制　出处：《复旦大学》2013年硕士论文　论文类型：学位论文

【摘要】：S公司的扩建项目属于化工行业建设项目的范畴,具有化工建设项目时间紧、流程长、技术复杂、专业要求高等特点,同时,在该项目进行过程中,也出现了反馈流程长、相同问题反复出现、沟通效率低下等问题,根据项目实际观察以及问卷调查研究的结论,发现其中一项重要原因在于该项目对最终用户的利益诉求未能充分调查和满足,缺乏有效的沟通规划。因此,本文即从最终用户的角度入手,编制合理的沟通规划,供以S公司扩建项目为代表的化工建设项目借鉴和使用。本文首先以项目的任务分解表为基础,通过对各项目干系人的沟通特点及沟通地位的分析,结合干系人在各项目任务中的参与职责,整合出了S公司扩建项目的责任矩阵。其次,针对最终用户在责任矩阵中的各项任务,本文分析出最终用户作为主办、配合、决策、检查反馈、信息通知五种角色参与该扩建项目时,在项目全寿命周期所存在的个人、组织及沟通过程三个方面的沟通障碍因素,然后结合化工项目的实际情况与理论分析,探讨出针对性的解决措施。最终,根据针对S公司项目最用用户所作的问卷调查结论,以及已分析出的各类沟通障碍及其解决措施,编制出适合化工建设项目应用的最终用户的沟通规划表。论文的研究工作及主要创新点有以下几点。第一：结合化工建设项目的特点,按照米切尔评分法的思路,区分出了化工建设项目中,在全寿命周期不同阶段的干系人级别,可以帮助该类项目在沟通时提高针对性。其次,系统地对S公司扩建项目最终用户的沟通现状进行了问卷调查,通过分析和总结,所得结论可供其他项目关注、借鉴。第三,通过对各干系人在项目中五种职责角色的分析,详细归纳出在化工建设项目全寿命周期中,所有参与团队的责任矩阵。最后,论文全面、系统地分析出了最终用户在全寿命周期中,作为不同角色参与项目进程中的沟通障碍表,在该类研究中也处于较早阶段。本文从S公司扩建项目最终用户的角度出发,重点研究在该项目中最终用户的沟通规划管理,包括其应承担的工作职责和沟通职责,消除其项目各阶段工作中的沟通障碍,提高沟通效率,这显然将大幅提高S公司该扩建项目中最终用户的沟通满意度和剩余工作绩效。同时,本文制定的沟通规划及相关表格,如责任矩阵、沟通障碍表等,以及整体的编制思路和方法,在实际建设中,也可作为借鉴与参考,供以S公司扩建项目为代表的其他类似化工建设项目使用。
[Abstract]:The extension project of S Company belongs to the scope of the chemical industry construction project, which has the characteristics of tight time, long process, complex technology, high professional requirements and so on. At the same time, in the process of the project. There are also problems such as long feedback process, repeated problems, low communication efficiency, and so on, according to the project actual observation and the conclusion of the questionnaire research. It is found that one of the important reasons is that the project does not adequately investigate and satisfy the interests of the end-user, and lacks effective communication planning. Therefore, this paper starts from the end-user 's point of view. To draw up reasonable communication plan for reference and use of chemical construction project represented by S company expansion project. This paper first based on the task decomposition table of the project, through the analysis of the communication characteristics and communication status of the project stakeholders, combined with the participation of stakeholders in the tasks of the project responsibilities. The responsibility matrix of S company expansion project is integrated. Secondly, for the various tasks of the end-user in the responsibility matrix, this paper analyzes the end-user as the host, coordination, decision-making, check feedback. Information notifies five roles to participate in the expansion project, in the project life cycle in the three aspects of communication obstacles, organization and communication process, and then combined with the actual situation of the chemical project and theoretical analysis. Finally, according to the conclusion of the questionnaire survey for the most users of the S company project, as well as the analysis of all kinds of communication obstacles and their solutions. Work out the communication planning table for the end users of the chemical construction project application. The research work and main innovation of this paper are as follows: first, according to the characteristics of chemical construction projects, according to the Mitchell scoring method, the chemical construction projects are distinguished. In the life cycle of different stages of stakeholder level, can help this kind of projects in communication to improve the pertinence. Secondly, the system of S company expansion project end-user communication status of a questionnaire survey. Through analysis and summary, the conclusions can be used for other projects. Third, through the analysis of the five roles of stakeholders in the project, it is concluded in detail in the chemical construction project life cycle. Finally, the paper comprehensively and systematically analyzes the end users' communication barriers in the process of participating in the project as different roles in the whole life cycle. In this kind of research is also in the early stage. This paper focuses on the communication planning management of the end-user in the S company extension project from the perspective of the end-user, including its job responsibilities and communication responsibilities. Eliminating communication barriers in all phases of the project and improving communication efficiency will obviously significantly improve the communication satisfaction and residual job performance of the end-users in the S company's expansion project. The communication planning and related tables, such as responsibility matrix, communication barrier table, etc., as well as the overall compilation ideas and methods, can also be used for reference in the actual construction. For S company expansion project as the representative of other similar chemical construction projects to use.
【学位授予单位】：复旦大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F426.72

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