通用电气IT服务外包管理方法的研究

发布时间：2018-01-15 07:07

本文关键词：通用电气IT服务外包管理方法的研究　出处：《北京交通大学》2013年硕士论文　论文类型：学位论文

【摘要】：通用电气从上世纪九十年代开始探索将和部分后台业务逐渐从公司剥离,并成立了全资子公司专门处理这部分后台业务。这种方式慢慢被大部分公司所接受,也就是我们现在所谓的“外包”。通用电气公司的外包既包括了业务流程外包,同时也包括了IT外包。随着IT技术在全球的迅速发展和扩大,IT外包在企业的运营和发展中正扮演着越来越重要的战略角色,企业把IT外包作为目前一个重要的战略发展来应对快速变化的全球经济,通过IT外包,企业可以把精力集中在核心业务从而提高自身的核心竞争力。但是,作为一项复杂的业务过程,IT外包也存在一定的风险,怎样进行IT外包的过程以及如何进行外包管理已成为一个重要的课题。本文的目的是通过对通用电气IT服务外包中存在的问题以及针对这些问题的改进方法的研究,找到大型跨国企业在IT服务外包中存在的共性问题,并通过分析通用电气针对相关问题的改进方法,使其它企业具有借鉴意义,并尽可能的避免发生同样的问题。本文主要从三个方面对通用电气IT外包中现有的问题进行分析,包括IT外包带来的风险,集团公司和业务集团的协同以及IT外包招投标管理。根据现在存在的问题并结合企业的实际情况提出建议,包括如何降低IT外包风险,部门间的协同,以及外包采购的管理。如果要构建一个具有科学性、稳定性的IT服务外包管理方法,尚有许多问题需要研究。基于本文的成果,笔者认为可以从选择合适的IT服务提供商、重视企业内部自身人员配备和提高管理技术以及制定详细而全面的外包合同等三个方面进行进一步研究。
[Abstract]:GE began to explore and part of the back - office business from the company in the 1990s and set up wholly - owned subsidiaries to deal with this part of the background . This approach is slowly accepted by most companies and is what we call " outsourcing . " GE ' s outsourcing includes both business process outsourcing and IT outsourcing . With the rapid development and expansion of IT technology in the world , IT outsourcing is playing a more and more important strategic role in the operation and development of the enterprise . The purpose of this paper is to find out the common problems existing in the outsourcing of IT services through the research of the problems existing in the outsourcing of GE IT services and the improvement methods of these problems , and to analyze GE ' s improving methods for related problems , so that other enterprises have the reference significance and avoid the same problems as much as possible . This paper mainly analyzes the existing problems in general electric IT outsourcing from three aspects , including the risks brought by IT outsourcing , the collaboration between the group company and the business group and the bidding management of IT outsourcing . Based on the existing problems and puts forward some suggestions on the practical situation of the enterprise , including how to reduce the risk of IT outsourcing , the synergy between departments , and the management of outsourcing procurement . In order to build a scientific and stable outsourcing management method for IT services , many problems need to be studied . Based on the results of this paper , the author thinks that it is possible to study further from three aspects , such as choosing the right IT service provider , attaching importance to its own staffing and improving the management technology , and developing detailed and comprehensive outsourcing contract .

【学位授予单位】：北京交通大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F273;F426.6

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