朝阳供电公司电费主动服务系统项目设计与实施研究

发布时间：2018-07-01 12:54

本文选题：主动服务 + 电费回收　；参考：《华北电力大学》2013年硕士论文

【摘要】：电费服务与管理是电力营销工作中的一项重要内容,电费的有效回收关系到供电企业日常工作的顺利开展和经营管理的不断完善。随着IC卡预付费制度的大范围实施,电力客户拖欠电费的问题得到了很大程度的解决,但部分用电量大户不按时缴纳电费的情况依然较为严重。因此,在当前电网发展形势下,仍然需要加强电费服务与管理力度,促进电费高效回收。朝阳供电公司承担着向区域内所有居民及企业提供生产和生活所需电能供应的任务。由于在其辖区内存在许多用电量大户,并且由于资金运转、主动交费意识不强等原因,因此电费回收困难的问题在朝阳供电公司表现的更加突出。在这样的情况下,如何提升朝阳供电公司电费回收效率已成为一项重要内容。本文在相关理论和方法的指导下,对朝阳供电公司的用户结构、电费回收管理及服务体系、存在的问题及原因进行了系统的分析,明确了朝阳供电公司电费主动服务系统设计与应用的必要性。在此基础上,本文对电费主动服务系统的模块、功能、流程等内容进行了设计,并对该系统的具体实施问题进行了探讨。本文的研究,能够为朝阳供电公司提高电费回收效率和提升电费服务与管理水平提供有益的工具和指导。
[Abstract]:Electricity tariff service and management is an important content in the electric power marketing work. The effective recovery of electricity tariff is related to the smooth development of the daily work of power supply enterprises and the continuous improvement of the operation and management. With the wide implementation of IC card prepayment system, the problem of electric customers defaulting on electricity bill has been solved to a great extent, but some large consumers do not pay electricity on time. Therefore, in the current situation of grid development, it is still necessary to strengthen electricity service and management to promote efficient recovery of electricity. Chaoyang Power supply Company is responsible for providing all residents and enterprises in the region with the power supply for production and daily use. Because there are many large users of electricity in its jurisdiction, and because of the running of funds, the consciousness of active payment is not strong, so the problem of electricity recovery is more prominent in Chaoyang Power supply Company. In this case, how to improve the efficiency of Chaoyang Power supply Company electricity recovery has become an important content. Under the guidance of relevant theories and methods, this paper makes a systematic analysis of the customer structure, electricity recovery management and service system, existing problems and reasons of Chaoyang Power supply Company. The necessity of the design and application of the active service system for electricity in Chaoyang Power supply Company is clarified. On this basis, this paper designs the modules, functions and processes of the active service system, and discusses the implementation of the system. The research in this paper can provide useful tools and guidance for Chaoyang Power supply Company to improve the efficiency of electricity recovery and the level of service and management.
【学位授予单位】：华北电力大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F426.61;F270.7

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