BGPG公司ERP项目沟通管理研究
发布时间：2018-08-25 14:51
【摘要】：在信息化热潮势不可挡的今天,企业对于应用、开发ERP越来越热衷,随着多年的不断摸索,目前已经取得了阶段性成果。但是ERP系统的开发是一个复杂的过程,它不仅包含了企业产、销、研的生产过程,更是涵盖了人力资源、财务等其它和企业生产经营相关的领域,其意义的体现不仅仅在于能够成功的开发,关键还在于开发之后应用的深度。其开发过程不仅需要专业人员的涉入,更是需要今后系统的使用人员的参与。开发中面临着人员多、部门多、信息量大等特点。本文通过介绍的是BGPG公司开发ERP系统的案例,运用项目沟通管理的方法,研究在ERP项目中如何进行沟通管理。通过对BGPG公司ERP项目的沟通管理的调研,提出BGPG公司ERP项目存在的基本保障、沟通效率、沟通渠道、冲突管理、信息管理等五个方面问题,并用鱼骨图分析存在问题的原因。根据对BGPG公司ERP项目的沟通管理问题的整理和分析,为类似系统的开发提供可借鉴的沟通策略:通过选择合适的团队成员、建立完善的沟通管理体系、搭建良好的沟通网络作为沟通的基本保障;通过缩小成员差异化、增强成员对于信息以及沟通重视程度、培养成员之间的相互信、优化信息传递的结构、制定合理沟通计划、灵活运用沟通技巧等措施提高沟通效率;通过认知沟通渠道的重要性,在成员之间建立全通道式的沟通渠道,在部门之间建立平行的沟通渠道,以此来保证沟通的顺畅;通过研究冲突的发生及发展过程,找到冲突解决的办法;通过对信息的需求进行分析,编制严格的信息需求计划,规范信息的处理及流转方式,保障沟通信息的准确性。通过研究,一方面提升自己的专业能力,同时也希望得出的结论对于其他企业有借鉴作用,使得后来企业在开发ERP系统时能够少走弯路。
[Abstract]:Today, the tide of information technology is unstoppable, enterprises are more and more keen on the application and development of ERP. However, the development of ERP system is a complicated process. It not only includes the production process of enterprise production, marketing and research, but also covers other fields related to enterprise production and management, such as human resources, finance and so on. The significance of the development is not only the successful development, but also the depth of the application after the development. The development process needs not only the involvement of professionals, but also the participation of the users of the system in the future. In the development is faced with many personnel, the department many, the information quantity and so on characteristic. This paper introduces the case of ERP system developed by BGPG Company, and studies how to manage communication in ERP project by using the method of project communication management. Based on the investigation of the communication management of ERP project in BGPG Company, this paper puts forward five problems in ERP project of BGPG Company, such as basic guarantee, communication efficiency, communication channel, conflict management and information management, and analyzes the reasons for the problems by using fish bone map. According to the arrangement and analysis of the communication management problems of the ERP project of BGPG Company, this paper provides a communication strategy for the development of similar systems: selecting the right team members, establishing a perfect communication management system, Build a good communication network as the basic guarantee of communication, by reducing the diversity of members, enhance the degree of attention to information and communication among members, cultivate mutual trust among members, optimize the structure of information transmission, formulate a reasonable communication plan. Flexible use of communication skills and other measures to improve communication efficiency, through the importance of communication channels, the establishment of full-channel communication channels among members, the establishment of parallel communication channels between departments, so as to ensure the smooth communication; By studying the process of occurrence and development of conflict, we can find the solution to the conflict, analyze the demand of information, draw up strict plan of information demand, standardize the way of information processing and flow, and guarantee the accuracy of communication information. Through research, on the one hand, improve their own professional ability, but also hope to draw conclusions for other enterprises, so that enterprises later in the development of ERP system can be less detours.
【学位授予单位】：东北大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F426.31;F270.7
[Abstract]:Today, the tide of information technology is unstoppable, enterprises are more and more keen on the application and development of ERP. However, the development of ERP system is a complicated process. It not only includes the production process of enterprise production, marketing and research, but also covers other fields related to enterprise production and management, such as human resources, finance and so on. The significance of the development is not only the successful development, but also the depth of the application after the development. The development process needs not only the involvement of professionals, but also the participation of the users of the system in the future. In the development is faced with many personnel, the department many, the information quantity and so on characteristic. This paper introduces the case of ERP system developed by BGPG Company, and studies how to manage communication in ERP project by using the method of project communication management. Based on the investigation of the communication management of ERP project in BGPG Company, this paper puts forward five problems in ERP project of BGPG Company, such as basic guarantee, communication efficiency, communication channel, conflict management and information management, and analyzes the reasons for the problems by using fish bone map. According to the arrangement and analysis of the communication management problems of the ERP project of BGPG Company, this paper provides a communication strategy for the development of similar systems: selecting the right team members, establishing a perfect communication management system, Build a good communication network as the basic guarantee of communication, by reducing the diversity of members, enhance the degree of attention to information and communication among members, cultivate mutual trust among members, optimize the structure of information transmission, formulate a reasonable communication plan. Flexible use of communication skills and other measures to improve communication efficiency, through the importance of communication channels, the establishment of full-channel communication channels among members, the establishment of parallel communication channels between departments, so as to ensure the smooth communication; By studying the process of occurrence and development of conflict, we can find the solution to the conflict, analyze the demand of information, draw up strict plan of information demand, standardize the way of information processing and flow, and guarantee the accuracy of communication information. Through research, on the one hand, improve their own professional ability, but also hope to draw conclusions for other enterprises, so that enterprises later in the development of ERP system can be less detours.
【学位授予单位】：东北大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F426.31;F270.7
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