基于平衡计分卡的西王集团绩效管理研究
发布时间：2018-10-25 13:46
【摘要】：通过分析西王集团绩效管理现状，总结出影响西王集团现行绩效考核开展以及实施的因素。在此基础上，综合运用平衡计分卡和网络分析法，优化并制定配套的绩效管理方案。其中运用平衡计分卡从四个维度界定西王集团绩效考核指标体系，分别是财务指标维度、西王集团内部经营管理指标维度、顾客服务指标维度和学习与成长指标维度。通过专家打分法，对这些指标之间的相互依赖程度进行评价，确定同一维度内以及不同维度间各指标间的相互依赖关系和判断矩阵。借助网络分析法，构建西王集团绩效考核网络结构模型，科学计算各指标的权重，构建一套适用于西王集团发展的绩效考核指标体系以及相应的管理方案。最后为保证西王集团绩效管理顺利开展和实施，制定了一套长效的保障机制，，保证绩效管理相配套的其他制度的完善、合理。
[Abstract]:By analyzing the current situation of performance management in Xiwang Group, the paper summarizes the factors that affect the development and implementation of Xiwang Group's current performance appraisal. On this basis, the balanced scorecard and network analysis are used to optimize and formulate the supporting performance management scheme. The performance evaluation index system of Xiwang Group is defined by balanced Scorecard from four dimensions: financial index dimension, internal management index dimension, customer service index dimension and learning and growth index dimension. Through the expert scoring method, the interdependence degree of these indexes is evaluated, and the interdependence relation and judgment matrix of each index within the same dimension and between different dimensions are determined. With the help of network analysis, this paper constructs a network model of performance appraisal in Xiwang Group, scientifically calculates the weights of each index, and constructs a set of performance appraisal index system and corresponding management scheme suitable for the development of Xiwang Group. Finally, in order to ensure the smooth development and implementation of performance management in Xiwang Group, a set of long-term guarantee mechanism is established to ensure the perfection and rationality of other systems supporting performance management.
【学位授予单位】：中国石油大学（华东）
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F426.82
本文编号：2293872
[Abstract]:By analyzing the current situation of performance management in Xiwang Group, the paper summarizes the factors that affect the development and implementation of Xiwang Group's current performance appraisal. On this basis, the balanced scorecard and network analysis are used to optimize and formulate the supporting performance management scheme. The performance evaluation index system of Xiwang Group is defined by balanced Scorecard from four dimensions: financial index dimension, internal management index dimension, customer service index dimension and learning and growth index dimension. Through the expert scoring method, the interdependence degree of these indexes is evaluated, and the interdependence relation and judgment matrix of each index within the same dimension and between different dimensions are determined. With the help of network analysis, this paper constructs a network model of performance appraisal in Xiwang Group, scientifically calculates the weights of each index, and constructs a set of performance appraisal index system and corresponding management scheme suitable for the development of Xiwang Group. Finally, in order to ensure the smooth development and implementation of performance management in Xiwang Group, a set of long-term guarantee mechanism is established to ensure the perfection and rationality of other systems supporting performance management.
【学位授予单位】：中国石油大学（华东）
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F426.82
【参考文献】
相关期刊论文 前5条
1 王忠;我国企业绩效评价指标体系构成研究[J];北京工商大学学报(社会科学版);2005年04期
2 杨伟;;论平衡计分卡在农信社绩效管理中的应用[J];科协论坛(下半月);2009年01期
3 沈磊;;平衡计分卡在我国商业银行绩效管理中的应用:问题与对策[J];新金融;2008年09期
4 吴云勇;;不同类型企业薪酬绩效管理特点初探[J];中国商界(下半月);2008年12期
5 徐长春;;平衡计分卡在绩效考评体系中的应用[J];中国农村信用合作;2008年09期
相关博士学位论文 前1条
1 宋哲;基于内部服务的企业绩效管理研究[D];天津大学;2009年
本文编号：2293872
本文链接：https://www.wllwen.com/guanlilunwen/shengchanguanlilunwen/2293872.html
