JY汽车美容企业人力资源管理现状及对策研究

发布时间：2018-11-02 12:24

【摘要】：随着汽车在人们的日常生活中变得越来越普及，汽车美容企业就不断的建立和发展，然而面对人工成本的不断升高，汽车美容企业的人员流失严重，影响了汽车美容企业的服务质量甚至决定企业的经营成败。因此研究汽车美容企业的人力资源管理对企业经营有重大意义。本文主要通过以JY汽车美容企业为研究对象，纵观汽车美容企业发展现状，把握汽车美容行业人力资源管理特点和现状，大量查阅行业资料，在分析企业员工管理的基础上与员工进行访谈了解员工离开企业的原因以进一步对企业的人力资源管理现状进行诊断，发现了企业人员流动率大的问题、新生代员工难以管理的问题、企业的人工成本不断增加与招聘难等问题。并从企业的内部因素、企业外部因素、新生代员工因素结合与员工进行访谈分析企业的人力资源管理中出现问题的原因。从中运用人力资源的理论作为依据并提出三个相应的解决方案：方案一是完善企业人力资源制度建设，，由从前的以人管人转化为以制度管理人，达到优化企业人力资源管理的目的。方案二是构建特色企业文化，让员工感受到企业对其的关怀，以加深员工与企业的感情。方案三是改善工作环境与改进工具技术，以达到吸引更多的人员进入行业。本文通过对企业的负责人及员工进行访谈，结合所学的各种理论，对企业遇到的问题进行定性与定量分析，理认与实际相结合。最后对企业的实行的解决方案进行问卷调查，以跟踪企业方案实施的效果。这不仅为如何解决JY汽车美容企业所遇到的管理问题提出解决方案，同时也对行业内同等规模的企业提供一点借鉴。
[Abstract]:As cars become more and more popular in people's daily life, auto beauty enterprises are constantly established and developed. However, in the face of rising labor costs, the loss of personnel in auto beauty enterprises is serious. Affect the service quality of auto beauty enterprises and even determine the success or failure of the management of enterprises. Therefore, it is of great significance to study the human resource management of automobile beauty enterprises. This article mainly takes JY automobile cosmetology enterprise as the research object, looks at the automobile cosmetology enterprise development present situation, grasps the automobile beauty profession human resources management characteristic and the present situation, consults the profession data in large quantities, On the basis of analyzing the management of employees in enterprises, we conducted interviews with employees to find out the reasons for employees to leave the enterprise in order to further diagnose the present situation of human resources management in enterprises, and found the problem of large turnover rate of personnel in enterprises. The new generation of employees is difficult to manage, the enterprise labor costs are increasing and recruitment is difficult. And from the internal factors, external factors, the new generation of staff factors and interviews with the staff to analyze the causes of problems in the enterprise's human resources management. The theory of human resources is used as the basis and three corresponding solutions are put forward: one is to perfect the construction of the enterprise human resources system, from the former human management to the system manager. To achieve the purpose of optimizing human resources management. The second is to construct the characteristic enterprise culture, let the staff feel the concern of the enterprise, in order to deepen the emotion between the employee and the enterprise. The third is to improve the working environment and tool technology to attract more people into the industry. In this paper, through the interview of the person in charge of the enterprise and the staff, combined with the various theories learned, the qualitative and quantitative analysis of the problems encountered in the enterprise is carried out, and the combination of theory and practice. Finally, the implementation of the enterprise to carry out a questionnaire survey to track the effectiveness of the implementation of the enterprise plan. This not only provides a solution for how to solve the management problems encountered by JY auto beauty enterprises, but also provides some reference for the enterprises of the same size in the industry.
【学位授予单位】：华中科技大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F426.471;F272.92

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