牡丹江邮政公司运营管理过程中有效沟通的策略研究

发布时间：2018-06-03 19:19

本文选题：管理沟通 + 沟通障碍　；参考：《哈尔滨工业大学》2017年硕士论文

【摘要】：牡丹江邮政公司在多次的改革与发展过程中,企业管理方式从最初的计划经济逐渐发展成为以先进理念为指导,以规范管理为约束的现代化管理方式,随着时代的进步,企业员工与管理者之间的关系发生了根本性的改变,在企业运营管理的过程中,员工思想变得更加独立,更趋向于实现自我价值,因此管理沟通的研究成为企业运营管理过程中最为重要的研究内容之一。牡丹江邮政公司由于企业机构设置的问题,存在着机构庸肿人员复杂的现象,无形之中形成了企业转型速度慢,企业管理方式未从传统的计划经济管理体制中完全脱离出来的局面,受企业组织结构因素、企业文化及个人因素的影响,企业在管理的过程中存在着沟通问题,从而造成现存的管理沟通制度不能适应现代经济高速发展的现状,为解决牡丹江邮政公司在企业运营管理沟通上遇到的各种问题,本文根据牡丹江邮政公司的内部环境和外部条件,对牡丹江邮政公司在企业运营管理过程中存在的沟通问题进行研究,找出问题出现的原因,针对问题提出解决方案。对于牡丹江邮政公司企业交流管理沟通有效性的内部环境,主要考虑了牡丹江邮政公司的组织机构设置情况、企业人员年龄学历构成情况、职位立场情况等,对于牡丹江邮政公司管理沟通有效性的外部条件则主要考虑了企业转型发展情况、邮政行业在社会上的影响效应以及企业与社会各方面关系的协调与维护情况等。在撰写论文的过程中利用管理沟通策略模型分析法、领导力“五力模型”等方法分析存在的管理沟通问题,针对存在的问题设计方案,制定保障方案实施的措施。
[Abstract]:In the course of many reforms and development of Mudanjiang Post Company, the mode of enterprise management has gradually developed from the original planned economy to a modern management mode guided by advanced ideas and restricted by standardized management. With the progress of the times, The relationship between employees and managers has undergone a fundamental change. In the process of operation and management of enterprises, employees' ideas become more independent and tend to realize their self-worth. Therefore, the research of management communication has become one of the most important research contents in the process of enterprise operation management. Mudanjiang Post Company, due to the problem of the establishment of enterprise organizations, has a complex phenomenon of institutional mediocrity and swelling of personnel, which has resulted in the slow speed of enterprise transformation. The mode of enterprise management is not completely separated from the traditional planned economic management system. Due to the influence of organizational structure, corporate culture and personal factors, there are communication problems in the process of enterprise management. As a result, the existing management communication system cannot adapt to the rapid development of modern economy. In order to solve the various problems encountered by Mudanjiang Post Company in enterprise operation management communication, According to the internal environment and external conditions of Mudanjiang Post Company, this paper studies the communication problems existing in Mudanjiang Post Company in the process of enterprise operation and management, finds out the causes of the problems, and puts forward solutions to the problems. For the internal environment of Mudanjiang Post Company's enterprise exchange management and communication effectiveness, the paper mainly considers the setting up of the organization of Mudanjiang Post Company, the composition of the enterprise personnel's age education, the position of the position, etc. For Mudanjiang Post Company, the external conditions of effective management and communication mainly consider the situation of enterprise transformation and development, the influence of postal industry on the society, and the coordination and maintenance of the relationship between enterprises and society. In the process of writing the paper, the management communication strategy model analysis method and the leadership "five forces model" are used to analyze the existing management communication problems, and to design the scheme for the existing problems, and to formulate the measures to ensure the implementation of the plan.
【学位授予单位】：哈尔滨工业大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F616

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