客运专线客运服务信息系统总体技术研究

发布时间：2018-08-11 10:13

【摘要】：为了适应铁路客运专线高速度、高密度、大客流的特点,为广大旅客提供便捷、高效、舒适的服务,客运专线客运服务信息系统建设迫在眉睫。铁路客运专线客运服务信息系统是在现代高速铁路管理思想、服务理念和当今最新信息技术基础上,在铁路总公司、区域中心及车站按照统一的服务标准、统一的经营策略、统一的管理机制、统一的技术架构建立起的信息高度共享、资源高效利用、运行安全可靠的综合完整的服务系统。铁路客运专线客运服务信息系统由票务系统、旅客服务信息系统、市场营销策划系统、呼叫中心系统、互联网系统构成。票务系统采用集中式结构,担负全路客运专线客票销售任务。旅客服务信息系统总体采用两级架构,分别部署在区域中心和车站,区域中心设置集成管理平台。市场营销策划系统由铁路总公司和区域中心两级构成,数据处理中心设置在铁路总公司。设置呼叫中心和互联网站为各系统与旅客提供沟通平台。设置客运服务信息系统数据平台,实现客运服务各系统间以及客运服务信息系统与外部系统的信息交换和应用服务。设置异地灾备中心,实现关键业务系统及数据的备份和故障恢复。本文通过本人多年从事铁路信息化建设的研究工作,对客运专线客运服务信息系统建设进行总结和创新。从工程运用角度出发,提出了客运专线客运服务信息系统的架构和技术要求；结合中国铁路客运专线客运服务业务的实际进行技术研究和集成研究；给出了全套适应中国铁路客运专线的客运服务信息系统技术体系方案。本文力争为建成功能完善、技术先进、高处理能力、高可靠、高安全、可扩展的中国铁路客运专线客运服务信息系统提供完整解决方案。
[Abstract]:In order to adapt to the characteristics of high speed, high density and large passenger flow, passenger dedicated line provides convenient, efficient and comfortable service for the vast number of passengers. The construction of passenger service information system for passenger dedicated line is urgent. Passenger service information system of railway passenger dedicated line is a unified management strategy based on modern high-speed railway management idea, service concept and the latest information technology in railway head office, regional center and station according to the unified service standard. A unified management mechanism, a unified technical framework to establish a high degree of information sharing, efficient use of resources, safe and reliable operation of a comprehensive and complete service system. The passenger service information system of railway passenger dedicated line consists of ticketing system, passenger service information system, marketing planning system, call center system and Internet system. Ticket system adopts a centralized structure, responsible for all passenger dedicated passenger line ticket sales task. The passenger service information system adopts a two-level architecture, which is deployed in the regional center and station respectively, and the integrated management platform is set up in the regional center. The marketing planning system is composed of railway head office and regional center, and the data processing center is set in railway corporation. Set up call center and internet website to provide communication platform for all systems and passengers. The data platform of passenger transport service information system is set up to realize the information exchange and application service between the passenger transport service information system and the external system as well as between the passenger transport service information system and the external system. Set up remote disaster preparedness center to realize backup and fault recovery of critical business system and data. This paper summarizes and innovates the construction of passenger service information system of passenger dedicated line through the research work of railway information construction for many years. From the point of view of engineering application, this paper puts forward the framework and technical requirements of passenger transport service information system for passenger dedicated line, and carries out technical research and integration research on the basis of the practice of passenger service business of China's passenger dedicated line. This paper presents a full set of technical system scheme of passenger service information system for China Railway passenger dedicated Line. This paper aims to provide a complete solution for the completion of the passenger service information system of China's passenger dedicated railway line with perfect function, advanced technology, high processing capacity, high reliability, high safety and expansibility.
【学位授予单位】：西南交通大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TP311.52

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