基于微信平台的供电服务系统的设计与实现

发布时间：2018-11-27 10:57

【摘要】：随着智能手机终端和移动互联网络应用的普及,功能强大、资费低廉的网络即时通讯工具OTT(如微信、飞聊、米聊、陌陌等),越来越受到广大用户青睐,据不完全统计仅仅微信的活跃用户量已超过4亿。基于微信具备客户基数大、易于推广、客户体验好、运营费用低、能提供点对点精准性服务等优势,使得电力微信应用在天津市电力公司供电服务业务中有着广阔的应用前景,在微信上做供电服务的优势非常明显,远远优于传统服务渠道。且微信服务的免费性,使得公司跟客户的互动成本更低。本论文涉及的成果主要运用目前几大主流技术进行实现,主要技术有内外网数据交互技术,实时数据及交易类,Web Service技术、应用缓存技术等。通过这些技术的应用,解决了微信平台的供电服务系统的信息通知、用户账单绑定和查询、业务明细、在线缴费、服务指南等功能。在系统设计方面,通过对系统的整体设计,业务结构设计,应用架构设计数据分类设计等阶段完成系统设计,实现了系统从无到有以及安全性、用户体验性多方面的功能。论文最终描述了系统的功能实现和系统测试等软件开发的过程。通过该项目的建设完成了电力公司基于微信平台的供电服务系统,构建公司跟客户直接点对点的服务渠道,最大程度的贴合用户使用习惯,实现提升的自助服务比例,进一步提高客户满意度,也开创了微信平台在传统服务渠道的先河,实现了在线缴费、实时充值到用户表卡的功能。该项目的成功实施,得到了相关领导的认可,获得了广大用户的好评,促进了在全网进行推广的步伐。
[Abstract]:With the popularity of smart phone terminals and mobile Internet applications, OTT, a powerful and inexpensive instant messaging tool (such as WeChat, Flying chat, Mi chat, Momo, etc.), is becoming more and more popular among users. According to incomplete statistics, the number of active users of WeChat alone has exceeded 400 million. Because WeChat has the advantages of large customer base, easy to popularize, good customer experience, low operating cost, and can provide point-to-point accurate service, it has a broad application prospect in the power supply service business of Tianjin Electric Power Company. WeChat on the power supply service is very obvious advantage, far better than the traditional service channel. And WeChat service free, make the company and customer interaction cost is lower. The achievements in this paper are mainly implemented by several major technologies, such as data exchange between internal and external networks, real-time data and transaction, Web Service technology, application cache technology and so on. Through the application of these technologies, the functions of the power supply service system of WeChat platform such as information notification, user bill binding and query, business detail, online payment, service guide and so on have been solved. In the aspect of system design, the system is designed by the whole system design, the business structure design, the data classification design of the application architecture design and so on. The functions of system from scratch to existence, security and user experience are realized. Finally, the paper describes the process of software development, such as system function realization and system testing. Through the construction of the project, the power supply service system of power company based on WeChat platform is completed, and the direct point-to-point service channel between the company and the customer is constructed. To further improve customer satisfaction, the WeChat platform in the traditional service channel pioneers, to achieve online payment, real-time recharge to the user table card function. The successful implementation of the project has been recognized by the relevant leaders, won the praise of users, and promoted the pace of promotion in the whole network.
【学位授予单位】：天津大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TP311.52

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