公共服务质量评价中政府组织归因错误现象及其治理

发布时间：2018-02-11 18:32

本文关键词： 公共服务归因错误质量评价政府组织　出处：《求索》2017年02期 　论文类型：期刊论文

【摘要】：《中共中央关于全面深化改革若干重大问题的决定》将"公共服务"界定为地方政府的首要职能,科学评价是提高公共服务质量和水平的重要环节。在我国现阶段,政府组织兼具公共服务提供者和评价者的双重身份,在公共服务质量评价中很可能存在归因错误现象,影响评价的客观公正。受政府组织的特性、公共服务质量评价规范、外部社会环境等因素的影响,这种归因错误现象主要表现为政府组织自我服务偏差、行为观察偏差和基本归因错误。可以从提高公共服务质量意识、改进评价制度和方法、重视公共服务质量立法、加强公共道德体系建设等方面努力,提供促使政府组织正确归因的思想、制度、法律和环境保障,提高公共服务质量评价的客观性和公正性。
[Abstract]:The decision of the CPC Central Committee on comprehensively deepening reform defines "public service" as the primary function of local governments, and scientific evaluation is an important link in improving the quality and level of public services. Government organizations have the dual identity of public service providers and evaluators. In the evaluation of public service quality, there is probably a phenomenon of attribution errors, which affects the objectivity and fairness of the evaluation, and is regulated by the characteristics of government organizations, and the evaluation of public service quality. Due to the influence of external social environment, the phenomena of attribution errors mainly include self-service deviation of government organization, behavior observation deviation and basic attribution error, which can be improved by raising awareness of public service quality and improving evaluation system and methods. We should pay attention to the legislation of public service quality, strengthen the construction of public moral system, and provide the thought, system, law and environment guarantee for the correct attribution of government organization, and improve the objectivity and impartiality of the evaluation of public service quality.
【作者单位】：华中农业大学公共管理学院;中南大学;
【基金】：国家社科基金项目“县级政府基本公共服务质量管理研究”(11BZZ041) 中央高校基本科研业务费专项资金项目(52204-14017)
【分类号】：D630

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