无锡市地税局绩效考核体系设计

发布时间：2018-03-13 16:11

本文选题：绩效考核　切入点：平衡计分卡　出处：《武汉工程大学》2015年硕士论文　论文类型：学位论文

【摘要】：无锡市地税局自2004年以来一直在持续开展绩效考核方面的探索和尝试,也积累了一些经验。但是在面临着机构改革、税收专业化改革和顺应政府绩效管理新形势的背景下,无锡地税原先的绩效考核已经不能满足这一现状。本文首先从绩效管理和绩效考核的理论分析着手,展现了政府绩效考核的发展趋势,通过问卷调查反映出无锡地税绩效考核改革的必要性和紧迫性。本文继续探讨了目标管理、关键绩效指标以及平衡计分卡等绩效理论对于无锡地税绩效考核的应用价值,提出了以MBO为主、KPI为辅的关键绩效指标设计,采用360度绩效评价的考核评价,并以平衡计分卡为模板设计出了符合无锡地税政府部门特点的绩效考核体系。在这一绩效考核体系中,既有考核指标选取的方法和特点,也有考核指标信度和效度的检验,既探讨了政府部门绩效考核与企业绩效考核的差异,也介绍了无锡地税自行研发的绩效考核工具——无锡地税绩效管理平台。本文尤其指出了目前无锡地税绩效指标设计面临的难题和不足,并提出建设性的改进建议。并且在完善绩效考核的基础上,引申出其管理运用,提出上升到绩效管理层面和地税绩效文化建设。本文将政府部门与企业绩效考核理论有机结合起来,是政府部门组织运作管理的一次有意义的探索,希望能够成为绩效管理研究的一个有价值的样本。
[Abstract]:Since 2004, Wuxi Local Taxation Bureau has been continuously exploring and experimenting with performance appraisal, and has accumulated some experience. However, under the background of institutional reform, tax specialization reform and the new situation of government performance management, Wuxi Local Taxation Bureau has been carrying out continuous performance appraisal since 2004. The original performance appraisal of Wuxi Land tax can not satisfy this situation. Firstly, this paper starts with the theory of performance management and performance appraisal, and shows the development trend of government performance appraisal. The necessity and urgency of Wuxi land tax performance appraisal reform are reflected by questionnaire survey. This paper continues to discuss the application value of target management, key performance indicators and balanced scorecard to Wuxi land tax performance appraisal. This paper puts forward the design of key performance index, which is supplemented by MBO, and adopts the evaluation of 360-degree performance evaluation. Based on the balanced scorecard, a performance appraisal system is designed, which accords with the characteristics of Wuxi local tax department. In this performance appraisal system, there are not only the methods and characteristics of evaluation index selection, but also the test of reliability and validity of evaluation index. The difference between government performance appraisal and enterprise performance appraisal is discussed. This paper also introduces the Wuxi Land tax performance Management platform, which is a self-developed performance appraisal tool of Wuxi Land tax. This paper especially points out the problems and deficiencies in the design of Wuxi Land tax performance Index. And put forward constructive suggestions for improvement, and on the basis of improving performance appraisal, extend its management application, This paper organically combines the theory of government department and enterprise performance appraisal, which is a meaningful exploration of the organization and management of government department. We hope to be a valuable sample of performance management research.
【学位授予单位】：武汉工程大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D630.3

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