隐性知识对公务员危机决策能力的影响研究

发布时间：2018-03-19 09:32

本文选题：隐性知识　切入点：危机决策　出处：《西北大学》2015年硕士论文　论文类型：学位论文

【摘要】：隐性知识具有模糊性,难以清晰表达和进行逻辑编码,也不利于传播学习,目前学术界对隐性知识的定义尚未统一。本文综合多位学者的观点,将隐性知识具体表述为经验、直觉、灵感、顿悟、洞察力、预见性、意志力、价值观、心智模式、团队默契和组织文化。本文分析了在危机情境中,公务员受到时间、信息、资源及主观方面的影响,在显性知识难以有效发挥作用的情况下,隐性知识对公务员危机决策行为产生的影响。受到现行官僚制组织形式的制约和公务员个人因素的影响,组织内信息和知识传递受到限制,难以形成隐性知识共享交流的氛围；公务员出于自身利益的考虑,也不愿主动分享自身隐性知识。这种局面的形成,不利于公务员隐性知识的积累,影响公务员危机管理能力的提升。本文针对隐性知识对公务员进行危机决策的重要支撑作用及当下公务员隐性知识不足的现状,提出了发掘公务员隐性知识以提高危机决策质量的方法。结合知识螺旋理论、“干中学”理论和内隐学习理论,文章从个人层面、组织层面及政府保障等方面提出了发掘公务员隐性知识的方法。个人层面通过继续教育、专家培训、师徒模式和情景模拟等方法的学习和应用,以发掘公务员隐性知识；组织层面通过改善组织结构,加强组织内部沟通和知识共享,培养团队默契和组织文化,以促进公务员隐性知识在组织内部的共享学习；政府保障层面通过制度保障、资金保障和网络平台的应用保障,促进公务员隐性知识的学习和积累。
[Abstract]:Tacit knowledge is fuzziness, it is difficult to express and code logically, and it is not conducive to spreading learning. At present, the definition of tacit knowledge in academic circles has not yet been unified. This paper synthesizes the views of many scholars and expresses tacit knowledge as experience. Intuition, inspiration, epiphany, insight, foresight, willpower, values, mental models, team understanding and organizational culture. When explicit knowledge is difficult to play an effective role, tacit knowledge has an impact on civil servants' crisis decision-making behavior. It is restricted by the current bureaucratic organizational form and influenced by individual factors of civil servants. The information and knowledge transmission in the organization is restricted, it is difficult to form the atmosphere of tacit knowledge sharing and exchange; the civil servants are not willing to share their own tacit knowledge out of the consideration of their own interests. It is not conducive to the accumulation of civil servants' tacit knowledge and affects the improvement of civil servants' crisis management ability. This paper aims at the important supporting role of tacit knowledge for civil servants in crisis decision-making and the current situation of civil servants' lack of tacit knowledge. This paper puts forward the methods of excavating civil servants' tacit knowledge to improve the quality of crisis decision making, combining the theory of knowledge spiral, the theory of "dry middle school" and the theory of implicit learning. In the aspects of organization and government security, the author puts forward the methods of discovering civil servants' tacit knowledge. At the individual level, they can discover the civil servants' tacit knowledge through the study and application of the methods of continuing education, expert training, teacher and apprenticeship model and situational simulation. Through improving the organizational structure, strengthening internal communication and knowledge sharing, cultivating team tacit understanding and organizational culture to promote the shared learning of civil servants' tacit knowledge within the organization, the level of government security is guaranteed through the system. Fund guarantee and network platform application guarantee, promote the study and accumulation of civil servant tacit knowledge.
【学位授予单位】：西北大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D630.3

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