广东省珠三角公务员职业倦怠与社会支持的关系研究

发布时间：2018-05-03 10:19

本文选题：职业倦怠 + 社会支持　；参考：《华中师范大学》2017年硕士论文

【摘要】：职业倦怠是当前职场普遍的现象。传统观点认为,职业倦怠容易发生在医疗护理、教育等助人行业中。但是据相关调查显示,公务员也是职业倦怠的高发人群。作为工作资源之一的社会支持对预防和缓解职业倦怠具有重要作用。在外来人口净流入最多的区域——广东省珠三角地区,公务员所面临的是较大的工作压力和相对缺乏的社会支持。因此,本研究限定了地域等因素,从社会支持角度切入,选取了204名广东省珠三角地区公务员为样本,以定量分析和定性研究为方法,采取统计描述、差异检验、相关分析和回归分析的方法考察了受访者的职业倦怠程度、社会支持水平以及人口学变量、社会支持水平对职业倦怠的影响,从而得出了以下结论:1.受访者普遍存有中等程度的职业倦怠。其中,情感耗竭、人格解体和个人效能感三个维度的倦怠程度都处于中间水平,而个人效能感的表现最令人担忧。2.受访者得到的社会支持水平为中等。其中,客观支持和对支持的利用度情况较不乐观。3.不同年龄和不同工作年限的受访者职业倦怠水平存在差异,随着年龄和工作年限的增长,情感耗竭和个人效能感都会降低。4.不同性别、婚姻状况、学历、行政级别、工作年限的受访者获得的社会支持存在差异。其中,男性、单身、学历在本科及以下且行政级别较低的社会支持水平是最低的。5.社会支持与职业倦怠存在着负相关的关系,社会支持对职业倦怠的回归预测是显著的。提高对支持的利用程度尤其能够缓解职业倦怠。在研究结果的基础上,本文分别从个体的调节与应对、组织的干预与援助、社会的联动与支持等三个方面提出了预防和干预的对策,以求在缓解公务员职业倦怠程度上起到抛砖引玉的作用。
[Abstract]:Job burnout is a common phenomenon in the workplace. The traditional view is that job burnout is easy to occur in medical care, education and other helpful industries. However, according to relevant surveys, civil servants are also a high incidence of job burnout. As one of the job resources, social support plays an important role in preventing and alleviating job burnout. In the Pearl River Delta of Guangdong Province, where the net inflow of foreign population is the most, the civil servants are faced with greater job pressure and relatively lack of social support. Therefore, this study limited the area and other factors, from the point of view of social support, selected 204 civil servants in the Pearl River Delta region of Guangdong Province as a sample, taking quantitative analysis and qualitative research as methods, taking statistical description and difference test. The effects of job burnout, social support level, demographic variables and social support level on job burnout were investigated by correlation analysis and regression analysis, and the following conclusions were drawn: 1. Interviewees generally had moderate job burnout. Among them, the three dimensions of emotional exhaustion, depersonalization and personal efficacy of the three dimensions of burnout are in the middle level, while the performance of personal efficacy is the most worrying. 2. The respondents received a moderate level of social support. Among them, objective support and the utilization of support are less optimistic. 3. The burnout level of the interviewees with different ages and working years was different. With the increase of age and working years, the emotional exhaustion and personal efficacy were decreased by 4. 4%. Social support was obtained by gender, marital status, educational background, administrative level, and length of service. Among them, male, single, degree in undergraduate degree and below and low administrative level of social support level is the lowest. 5. 5%. There is a negative correlation between social support and job burnout, and the regression prediction of social support to job burnout is significant. In particular, increasing the use of support can alleviate job burnout. On the basis of the research results, this paper puts forward the countermeasures of prevention and intervention from three aspects: individual regulation and response, organizational intervention and assistance, social linkage and support. In order to alleviate the degree of civil servants job burnout play a role.
【学位授予单位】：华中师范大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D630.3

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