厦门海事政务窗口管理流程再造研究

发布时间：2018-05-03 11:25

本文选题：海事政务窗口 + 窗口管理　；参考：《大连海事大学》2016年硕士论文

【摘要】：改革开放30多年来,中国经历了快速的经济增长,经济与政治相辅相成,作为对经济体制改革的回应,我国在行政审批制度领域进行了多次大规模的改革,取得良好的成效。海事部门承担了水上交通安全监管的重要职责,也在不断地转变职能以满足经济和社会发展的需要。十八大对当前和今后一段时期我国经济社会发展面临的国内外形势作出了科学研判,首次明确作出了建设海洋强国的战略部署,在这样的历史背景下,海事部门作为实施海洋强国战略的重要力量既充满机遇也面临着挑战。交通运输部顺势而为,为激发海事活力,提出了海事系统“革命化、正规化、现代化”的建设目标,在整个海事系统开展“三化”建设活动,以期更好地服务于经济和社会的发展,打造职能更科学、结构更优化、人民更满意地服务型海事。流程再造作为一种高效的改革手段被积极引进到海事行政审批制度改革的过程中,它不仅仅是工作流程的简化或重组,也非单纯依靠信息技术实现部门的联动或整合,而是对海事部门的执行理念、发展目标、行为准则、治理模式、制约机制的整体再造。本文选取厦门海事政务窗口管理为例,在对海事系统政务窗口管理进行充分的理论探讨和实践调研的基础上,结合顺德、宁波等行政审批制度改革先行地区的先进工作经验,借鉴国外关于行政审批制度改革、行政服务中心流程再造等方面的优秀成果,深刻剖析当前行政审批制度改革的共性问题,整体分析当前现代信息和通信技术条件下行政审批制度发展的新方向,认清流程再造对于行政审批制度改革的现实意义,结合厦门海事的业务管理实际,积极拓宽厦门海事政务窗口管理流程再造的新思路,认清进行政务窗口流程再造的必要性,深入研究当前政务窗口管理面临瓶颈的内外部原因,同时也对流程再造的路径进行评判和选择,从政务窗口职能定位、政务窗口管理与监督考评、政务窗口管理体制与业务流程、政务窗口管理的技术支持与资源共享、服务意识与社会评价等多个方面出发提出参考意见,积极推动厦门海事政务窗口管理流程再造工作全面和深入的开展,以电子政务平台为依托,积极打造信息系统生命树模型,通过制度改革和机制创新促进厦门海事政务窗口的管理更高效更优化,充分发挥干部职工的积极性和能动性,打造快速反应的受理体制,建立起有效地监督反馈机制,从而促使整个流程再造的顺利实施,促进行政审批制度改革向纵深方向发展,实现从行政审批到政务服务的全面提升,全面推进服务型海事的长足发展,促进行政审批制度改革取得实质性、突破性的成果。
[Abstract]:Since the reform and opening up, China has experienced rapid economic growth, and the economy and politics complement each other. As a response to the reform of the economic system, China has carried out a number of large-scale reforms in the field of administrative examination and approval system and achieved good results. Maritime department has assumed the important responsibility of water traffic safety supervision and has been changing its functions to meet the needs of economic and social development. The 18th National Congress made a scientific judgment on the domestic and foreign situation facing China's economic and social development at present and in the coming period, and for the first time made a clear strategic plan for building a powerful marine country. Under such a historical background, As an important force in implementing the strategy of ocean power, the maritime sector is faced with both opportunities and challenges. In keeping with the trend and in order to stimulate maritime vitality, the Ministry of Communications and Transport has put forward the goal of "revolutionizing, regularizing and modernizing" the maritime system, and carried out the "three modernizations" construction activities in the whole maritime system. In order to better serve the economic and social development, create more scientific functions, more optimized structure, the people more satisfied with the service of maritime. As an efficient means of reform, process reengineering is actively introduced into the process of the reform of maritime administrative examination and approval system. It is not only the simplification or reengineering of work flow, but also the linkage or integration of departments based on information technology. It is the whole reconstruction of the implementation idea, the development target, the code of conduct, the governance model and the restriction mechanism of the maritime sector. This paper selects Xiamen maritime government window management as an example, on the basis of full theoretical and practical research on the maritime system government window management, combined with the advanced work experience of Shunde, Ningbo and other administrative examination and approval system reform areas. Drawing on the outstanding achievements of foreign countries on the reform of the administrative examination and approval system and the process reengineering of the administrative service center, the common problems of the current reform of the administrative examination and approval system are deeply analyzed. Analyzing the new direction of the development of administrative examination and approval system under the condition of modern information and communication technology, recognizing the realistic significance of process reengineering for the reform of administrative examination and approval system, and combining the actual business management of Xiamen maritime affairs, Actively broaden the new thinking of Xiamen maritime government window management process reengineering, recognize the necessity of government affairs window process reengineering, and deeply study the internal and external reasons for the bottleneck of current government window management. At the same time, it also judges and selects the path of process reengineering, including the function orientation of the government affairs window, the administration and supervision of the government window, the management system and business process of the government affairs window, the technical support and resource sharing of the government affairs window management. The service consciousness and social evaluation, etc., are put forward for reference, actively promoting the comprehensive and deep development of Xiamen maritime government window management process reengineering, and actively creating the life tree model of information system based on the platform of electronic government affairs. Through system reform and mechanism innovation, we can promote more efficient and more optimized management of Xiamen maritime affairs window, give full play to the enthusiasm and initiative of cadres and workers, create a quick response accepting system, and establish an effective supervision and feedback mechanism. In order to promote the smooth implementation of the whole process reengineering, to promote the reform of the administrative examination and approval system to the deep direction, to realize the overall promotion from the administrative examination and approval to the government affairs service, and to promote the rapid development of the service-oriented maritime industry in an all-round way. To promote the reform of the administrative examination and approval system to achieve substantive, breakthrough results.
【学位授予单位】：大连海事大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：D630

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