网络环境下公共危机治理研究

发布时间：2018-05-05 23:50

  本文选题：网络环境 + 公共危机　； 参考：《中央财经大学》2016年博士论文

【摘要】：本文在梳理和研究国内外大量文献资料的基础上,系统地分析了西方国家和中国对危机管理研究的整体脉络、公共危机和公共危机管理、网络环境下公共危机与公共危机治理等问题,并对相关内容进行评述,指出危机管理研究中的经验、不足与研究趋势。在网络环境下,从传统的公共危机管理转向公共危机治理已呈必然趋势,诸如实证分析和多案例分析应成为研究公共危机管理的重要方法。本文围绕“网络环境下公共危机治理”这一中心议题,主要讨论了以下相关问题。关于网络环境下公共危机治理理论创新的研究。在互联网时代,公共危机事件的源起发生变化,发生了现实诱发型、现实与网络并存型、网络源起型三类公共危机事件。互联网的特性也赋予了公共危机不同于传统社会公共危机的新特征,促使公共危机产生了新的类型,对公共危机管理理论提出了新要求。协同学思想和治理理论首当其冲成为研究公共危机的新理论。在对协同学分析中,介绍了协同学的研究对象和基本原理,探究协同学的协同效应及其内在的运行机制。在对治理理论分析中,介绍了治理理论的渊源、治理群簇中的公共治理理论,探讨了协同治理机制与传统管理模式的差异性,为网络环境下公共危机协同治理奠定了理论基础。该理论贯穿于公共危机协同治理的宏观系统之中,这种宏观系统表现为公共危机协同治理的双重系统:公共危机事件的生命周期系统和公共危机的网络舆情。这两个系统既融入了现实社会的因素,又融入网络社会的因素,共同影响着公共危机的发展进程。因此,网络环境下公共危机治理理论的创新,对研究复杂的公共危机利益主体具有重要意义。关于网络环境下公共危机影响因素的实证研究。在网络环境下公共危机影响因素的研究中,对大量公共危机案例数据进行实证分析,通过相关分析、回归分析、主成分分析等数理统计方法,探寻公共危机影响因素的回归模型和主成分,以及数理统计分析之外的虚拟变量所蕴含的其它影响因素,为公共危机的协同治理提供真实、可信的数据。这对公共危机的利益相关者分析模型和公共危机参与者的行为模型的构建起到重要作用,为研究公共危机的利益相关者和多元治理主体提供了一种实证分析方法。关于网络环境下公共危机治理主体的研究。在融媒体时代,公共危机利益相关者的构成更加复杂,不仅包括传统的政府组织、非政府组织、企业组织(或市场)、公众,还有网络环境下的融媒体、一般网民和网络舆论领袖等。根据多案例研究,超过八成的公共危机事件涉及政府和公众,“政府-公众”成为最重要的一对利益相关者。本文通过“委托-代理”理论分析“政府-公众”的内在关系,构建了网络环境下公共危机利益相关者的分析模型,公众、国家与中央政府的契约逻辑与监督机制分析框架,公众和政府间的“委托-代理”模式,政府失信与公众诉求互动模型,基于不同利益的社会领域分层模型,公共危机利益主体的互动关系模型、多元参与主体的博弈模型等。通过对网络环境下公共危机治理主体的研究,它可以探究公共危机的多元主体在群体行动上是否具有协同效应,以及实现多元主体的利益均衡策略。关于网络环境下公共危机生命周期系统的研究。本文借助西方经典的危机管理理论来研究网络环境下公共危机生命周期系统,构建了网络环境下公共危机的生命周期模型,它与传统社会公共危机的生命周期不同,具有鲜明的网络特征。通过对群体性事件的典型案例分析,探究公共危机生命周期模型在实践中的应用,以及网络环境下公共危机的形成机理,这为政府主导的公共危机协同治理提供了实践经验。关于网络环境下公共危机舆情系统的研究。本文借助西方经典的大众传播模式,构建了网络环境下公共危机传播模式。通过研究网络舆情与公共危机的逻辑关系、公共危机网络舆情的构成要素和形成过程,厘清了公共危机网络舆情的形成机制。在此基础上,本文结合大数据时代的“百度指数”和多案例进行系统研究,构建了公共危机网络舆情的演化模式:正态曲线分布模式和其它四种模式,并进一步分析了政府网络舆情危机的形成机理。在对公共危机网络舆情的典型案例分析中,探究网络舆情危机中的政府危机管理问题和网络环境下政府应对网络舆情危机的策略。这为公共危机网络舆情的协同治理提供一种传播学分析框架。基于上述“战术”层面的微观分析,本文最后从“战略管理”的视角进行宏观研究,对传统公共危机管理的“一案三制”模式进行调适,分析公共危机的治理路径,构建了网络环境下公共危机协同治理模式的分析框架,即六大系统与六项机制。一是基于实证分析的公共危机协同治理模式,它包含公共危机协同治理的主体系统、问责系统、网络舆情系统,与之配套的主体协同机制、官员问责机制、舆情治理机制;二是基于虚拟变量的公共危机协同治理模式,它包含公共危机协同治理的能力系统、保障系统和评价系统,与之配套的能力提升机制、运行保障机制和综合评价机制。每个系统又包含若干子系统及其配套机制。它们以“公共价值”为核心,为网络环境下公共危机的协同治理模式提供了理论支撑与对策建议。
[Abstract]:On the basis of combing and studying a large number of documents at home and abroad, this paper systematically analyzes the overall context of crisis management research in western countries and China, public crisis and public crisis management, public crisis and public crisis management under the network environment, and comments on relevant internal capacity, and points out the experience in crisis management research. In the network environment, it is inevitable to change from the traditional public crisis management to the public crisis management, such as the empirical analysis and the multi case analysis should become an important method to study the public crisis management. This paper focuses on the central issue of "public crisis governance under the network environment", and mainly discusses the following related issues. The research on the theory innovation of public crisis governance under the network environment. In the Internet age, the origin of public crisis events has changed, there is a real inducement, the reality and the network coexist, the network source is three kinds of public crisis events. The characteristics of the Internet also give the public crisis different from the traditional public crisis. Characteristics, promote the public crisis to produce a new type, put forward new requirements to the theory of public crisis management. Synergetic thought and governance theory is the first to be the new theory of public crisis. In the analysis of synergetics, the research objects and basic principles of synergetics are introduced, and the synergy effect and internal operation of synergetics are explored. In the analysis of the governance theory, this paper introduces the origin of governance theory, the public governance theory in the governance cluster, discusses the difference between the cooperative governance mechanism and the traditional management mode, and lays a theoretical foundation for the cooperative governance of the public crisis under the network environment. This theory runs through the macro system of the cooperative governance of the public crisis. The macro system is a dual system of public crisis synergistic Governance: the life cycle system of public crisis events and the network public opinion of the public crisis. These two systems not only integrate the factors of the real society, but also integrate into the factors of the network society, which affect the development process of the public crisis. Therefore, the public crisis management under the network environment is governed by the network environment. The innovation of the theory is of great significance to the research of the stakeholders of the complex public crisis. On the influencing factors of public crisis under the network environment. In the study of the influencing factors of public crisis under the network environment, the empirical analysis of a large number of public crisis case data is carried out, through correlation analysis, regression analysis, principal component analysis and so on. The statistical method, exploring the regression model and principal component of the influencing factors of public crisis, and other influencing factors of the virtual variables outside the mathematical statistics and analysis, providing real and credible data for the cooperative governance of public crisis. It has played an important role in providing an empirical analysis for the stakeholders of public crisis and the subject of multiple governance. Research on the main body of public crisis governance under the network environment. In the era of the financial media, the composition of the stakeholders of the public crisis is more complex, including not only the traditional government organizations, the non-governmental organizations, and the enterprise groups. According to a multi case study, more than 80% of the public crisis events involve the government and the public, and the "government public" has become the most important stakeholder. This article analyses the "government public" through the "principal-agent" theory. In relation, the analysis model of the stakeholders of the public crisis under the network environment, the public, the analysis framework of the contract logic and the supervision mechanism of the state and the central government, the "principal-agent" model between the public and the government, the model of the interaction between the government's trust and the public demand, the stratified model of the social domain based on the different interests, the interests of the public crisis, and the interests of the public and the government The interactive relationship model of the subject, the game model of multiple participants, and so on. Through the research on the public crisis governance subject under the network environment, it can explore whether the multiple subjects of public crisis have synergistic effect in group action, and realize the balance of interests strategy of multiple subjects. On the life cycle of public crisis under the network environment This paper studies the life cycle system of public crisis under the network environment with the help of the classical Western crisis management theory, and constructs the life cycle model of public crisis under the network environment. It is different from the life cycle of the traditional social public crisis and has distinct network characteristics. To explore the application of the life cycle model of public crisis in practice and the formation mechanism of public crisis under the network environment, which provides practical experience for the government led public crisis synergistic governance. On the public crisis public opinion system under the network environment, this paper constructs the network environment with the help of the classic western mass communication model. Through the study of the logical relationship between public opinion and public crisis, the elements and process of public crisis network public opinion, it clarifies the formation mechanism of public crisis network public opinion. On this basis, this paper makes a systematic study on the "Baidu index" and multiple cases in the era of big data, and constructs a public public opinion. The evolution model of the crisis network public opinion: the normal curve distribution pattern and the other four modes, and further analyses the formation mechanism of the government network public opinion crisis. In the typical case analysis of the public public opinion of the public crisis, the government crisis management questions in the network public opinion crisis and the government's response to the network public opinion crisis under the network environment are explored. This provides a communication analysis framework for the collaborative governance of public crisis public opinion. Based on the micro analysis of the above "tactical" level, this paper makes a macro study from the perspective of "strategic management", adjusts the "one case three system" model of the traditional public crisis management, and analyzes the governance path of the public crisis. The analysis framework of the cooperative governance model of public crisis under the network environment is constructed, that is, six systems and six mechanisms. One is the cooperative governance model of public crisis based on empirical analysis. It includes the main system of the public crisis synergistic governance, the accountability system, the network public opinion system, the supporting mechanism of the main body, the accountability mechanism of officials, and the public opinion Governance mechanism; two is a collaborative governance model of public crisis based on virtual variables. It includes the capacity system of public crisis synergistic governance, the guarantee system and evaluation system, the supporting mechanism, the operation guarantee mechanism and the comprehensive evaluation mechanism. Each system also includes several subsystems and their supporting mechanisms. Value "as the core, provides theoretical support and Countermeasures for the collaborative governance mode of public crisis under the network environment.

【学位授予单位】：中央财经大学
【学位级别】：博士
【学位授予年份】：2016
【分类号】：D63
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本文编号：1849798