基本公共服务质量:分层概念与评估框架

发布时间：2018-05-08 16:44

本文选题：基本公共服务质量 + 情境性　；参考：《重庆大学学报(社会科学版)》2017年04期

【摘要】：依循质量概念在不同理论范式关注的利益焦点,赋予基本公共服务质量以分层概念:新公共管理语境重视个体满意和理性选择的微观质量;新公共服务语境追求公共利益和价值规范的宏观质量。文章采用全国大规模调查数据,结果显示:基本公共服务的宏观质量能提升基本公共服务的微观质量,表现在嵌入社区或村层面的价值规范——公共利益能促进个体基本公共服务满意度,基本公共服务微观质量能推动基本公共服务需求的内容变迁,表现为个体不同内容的公共服务满意度会诱发基本公共服务的不同需求。可以认为,是"公共利益"等价值理性而不是"顾客满意"等工具理性更符合行政伦理和政策预期。
[Abstract]:According to the interest focus of the concept of quality in different theoretical paradigms, the basic quality of public service is given a hierarchical concept: the new public management context attaches importance to the micro-quality of individual satisfaction and rational choice; The new public service context pursues the macro quality of public interest and value norms. The results show that the macro quality of basic public services can improve the micro quality of basic public services. The value norm embedded in the community or village level is that the public interest can promote the satisfaction degree of the individual basic public service, and the micro quality of the basic public service can promote the change of the content of the basic public service demand. The satisfaction degree of public service in different content of individual will induce different demand of basic public service. It can be concluded that the value rationality of "public interest" rather than the instrumental rationality such as "customer satisfaction" is more in line with administrative ethics and policy expectations.
【作者单位】：四川大学公共管理学院;
【基金】：国家社会科学基金重大招标项目“城乡基本公共服务均等化的实现机制与监测体系研究”(14ZDA030)
【分类号】：D630

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