北京市丰台区卫生信访诉求处理实践研究

发布时间：2018-05-10 05:31

本文选题：卫生信访 + 医疗投诉　；参考：《中国地质大学(北京)》2015年硕士论文

【摘要】：随着经济社会的变化和医药卫生体制改革的深入,人民群众对卫生行业的需求越来越高,信访制度的改革进一步畅通了信访诉求渠道,卫生领域的信访诉求也逐年增多。近年,一些卫生信访问题由于处理不当演化为群体性事件,造成不良的社会影响。要改善当前的卫生信访形势,如何防范和妥善处理卫生信访问题成为亟待解决的问题。在卫生信访工作中,笔者对当前卫生信访的管理制度、发展形势、表现特点、反映的突出问题进行了深入的思考,通过对卫生信访案例进行详细深入的分析,从行业管理、社会形势和信访人三个方面分析卫生信访突出问题的成因,一方面指出当前卫生行业存在的突出信访问题为基层卫生服务能力不足、社会办医违法违规执业、公立卫生机构行业作风等问题,并针对性的提出解决突出卫生信访问题应对策略;另一方面,指出当前卫生信访处理过程存在行政管理职责不清、机构内部化解渠道不畅通、社会舆论的负面影响、信访人缺乏依法解决争议意识等管理方面的问题,为防范和妥善处理卫生信访问题,从行政管理角度提出了明确行政部门职责、完善卫生信访制度、提高访诉求办理质量、正确引导社会舆论、增强信访人依法信访意识等应对策略。在本文中,笔者在公共行政学相关理论的指导下,结合卫生信访工作实际,对卫生信访相关领域的文献资料进行详细研究,在掌握了丰台区三年的卫生信访详实资料基础上,提出了适合区域实际情况的防范和处理卫生信访问题的解决方案,这对维护卫生信访秩序、提高卫生信访诉求办理质量、促进卫生事业和谐发展有着十分重要的意义。由于行政职能调整和行业政策的调整,卫生信访突出问题也会随之变化,因此本文中提出的应对策略有一定时效性,在实际应用中需根据实际情况加以改进和完善。
[Abstract]:With the economic and social changes and the deepening of the reform of the medical and health system, the people's demand for the health industry is higher and higher. The reform of the letter and visit system has further unblocked the channel of petition and the demand of the health field is also increasing year by year. In recent years, some health petition problems have caused adverse social impact due to improper handling of the problem and its evolution into group events. In order to improve the current situation of health petition, how to prevent and properly deal with the problem of health petition has become an urgent problem to be solved. In the work of health letters and visits, the author makes a deep thinking on the management system, the development situation, the performance characteristics and the outstanding problems reflected in the current health letters and visits, and through the detailed and in-depth analysis of the cases of health letters and visits, from the industry management, On the one hand, it points out that the outstanding problems existing in the current health industry are insufficient health service capacity at the grass-roots level, and social medical practice is illegal and illegal. On the other hand, the author points out that there are some problems in the process of handling health letters and visits, such as the unclear responsibilities of administrative management, the lack of smooth channels for resolving the problems within the institutions, and the problems in the public health institutions, such as the work style of the public health institutions, and so on. Because of the negative influence of public opinion and the lack of consciousness of resolving disputes in accordance with the law, in order to prevent and properly deal with the problem of health petition and visit, the author puts forward a clear administrative responsibility from the angle of administration and consummates the health petition system. Improve the quality of handling requests, correctly guide public opinion, enhance the petitioners' awareness of petition according to law and other countermeasures. In this paper, under the guidance of the relevant theories of public administration and the practice of health petition and visit, the author makes a detailed study of the literature in the field of health petition and visitation, and on the basis of mastering the detailed data of three years of health petition and visit in Fengtai district, This paper puts forward a solution to prevent and deal with the problem of health petition and visitation, which is of great significance to maintain the order of health petition, improve the quality of handling health petition and promote the harmonious development of health service. Due to the adjustment of administrative function and the adjustment of trade policy, the outstanding problems of health letters and visits will change, so the countermeasures put forward in this paper have certain timeliness, which should be improved and perfected according to the actual situation in practical application.
【学位授予单位】：中国地质大学(北京)
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：R197.1;D632.8

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