新疆阿瓦提县乡镇基本公共服务满意度研究

发布时间：2018-05-14 08:23

本文选题：乡镇政府 + 公共服务　；参考：《塔里木大学》2017年硕士论文

【摘要】：基层政府作为我国政府结构中的基础,属于地方政府中的地层级,直接服务广大公众,是直接联系群众最多的地方,国家政策的实施、政府职能的体现都需要基层政府来完成,尤其是公共服务和公共产品,更需要基层政府来实施,因此,基层政府公共服务水平、服务态度、服务质量等的好坏直接影响广大基层民众对政府满意的程度。本文以新疆阿瓦提五乡三镇为例,探索分析基层乡镇公共服务满意度。本文分析了众多的满意度模型,采取案例分析和调查的方法来研究新疆阿瓦提县乡镇政府的公众满意情况,就案例选择的阿瓦提县各乡镇来说,可以根据调研情况及分析数据,有针对性地改进公共服务,补足短板,提升本地居民对基层政府的满意度,不仅对阿瓦提本地有意义,也对其他地区和乡镇的公共服务有很好的实践参考意义。本文经过调研统计分析发现,阿瓦提县乡镇公共服务总体状况一般,公共服务总体感知状况的统计距离公众的需求还有一定的差距。同时,公共服务还存在一些明显的问题:公共服务供给不平衡;公共服务对象的成熟程度不同,公众权利意识有较大差异;公众对公共服务有主观上的感知差异,缺乏对公共服务的反馈等。产生这些问题的因素主要有:一是公共服务需求与供给矛盾突出。公共服务投入不足,公共财政资金困难,而同时公众对公共服务的需求在不断增长。二是公共服务机制不够完善,地方财政转移支付还存在缺陷,公共服务供给主体单一,缺乏社会第三方等组织参与。三是公共服务人员素质还有待提高,公共服务人才紧缺。有些地方基层干群关系不够和谐,公众与政府对公共服务的理解沟通不一致,影响了公共服务水平。结合问题分析,本文提出了提升和改进阿瓦提县乡的公共服务的路径。首先是保障公共服务投入,增加公共服务财力。采取措施努力增加县乡财力,多渠道筹集基层社会保障资金,加大对基层社会保障的投入。同时,鼓励社会资金参与,以便形成一个多方筹集资金和多个供给主体的局面来改进公共服务。其次,改进公共服务质量,健全公共服务制度,创新管理和服务方式。针对基层的低收入低学历的基层群众采用他们能接受好理解的方式,提高公众对公共决策的参与度,基层政府在进行公共服务的决策中要重视来自普通民众的意见和建议。第三,监督公共服务绩效,进行公共服务评价。最后,尊重公众情感需要,提升公众社会地位感知。帮助公民明确表达及实现其公共利益,引导公众合理预期。增强公众对政府的了解、加大各类公共服务内容和供给对象的透明度。
[Abstract]:As the foundation of the government structure, the grass-roots government belongs to the stratum level in the local government and serves the public directly. It is the place where the people are directly connected with the masses. The implementation of the national policy and the embodiment of the functions of the government all need to be completed by the grass-roots government, especially the public services and public products. The level of the level of public service, service attitude and quality of service of the government directly affect the degree of satisfaction to the government at the grass-roots level. This paper, taking the three towns in Awati, Xinjiang, as an example, explored and analyzed the satisfaction of the public service at the grass-roots level. This paper analyzed a large number of satisfaction models, and took the method of case analysis and investigation to study the new type of satisfaction. The public satisfaction of the township government in Awati County, Xinjiang, can improve the public service, make up the short board and improve the satisfaction of local residents to the grass-roots government according to the investigation and analysis of the data of the villages and towns of Awati County, which is selected in the case of the case. It is not only meaningful to local people in Awati, but also to the public of other regions and villages and towns. The service has a good practical reference significance. Through the survey and statistical analysis, this paper finds that the general public service status of township and township public service in Awati county is general, and there is still a certain gap between the general public service perception and the public demand. At the same time, there are some obvious problems in public service: the imbalance of public service supply; public service, There are great differences in the maturity of the image and public rights awareness; the public has subjective differences in public service and lack of feedback on public services. The main factors are as follows: first, the contradiction between the demand and supply of public service is prominent. The public service is not enough, the public finance is difficult, and the public is public to the public. The demand for service is growing. Two, the public service mechanism is not perfect, the local financial transfer payment is still defective, the main body of public service supply is single, and the third party organizations lack the participation of the social organizations. Three, the quality of public service personnel remains to be improved, the public service personnel are short of harmony, the public and the public are not harmonious. The government's understanding of public service is inconsistent and affects the level of public service. Based on the problem analysis, this paper puts forward the way to promote and improve the public service in Awati county and township. First, it is to ensure public service investment and increase the financial resources of public service. Increase the investment in social security at the grass-roots level. At the same time, we should encourage the participation of social funds so as to form a multi party fund raising and multiple supply subjects to improve the public service. Secondly, improve the quality of public service, improve the public service system, innovate management and service. We can accept a good understanding of the way to improve public participation in public decision-making. Grass-roots governments should pay attention to the opinions and suggestions from ordinary people in the decision-making of public service. Third, supervision of public service performance and public service evaluation. Finally, respect for public emotional needs, promote public social status perception. Help citizens to know. We must express and realize its public interests, guide the public to make reasonable expectations, enhance public understanding of the government, and increase the transparency of all kinds of public service contents and objects.

【学位授予单位】：塔里木大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D630

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