基于平衡计分卡的Q市政府机关后勤绩效管理研究

发布时间：2018-05-16 05:25

本文选题：平衡计分卡 + 政府机关后勤　；参考：《华侨大学》2016年硕士论文

【摘要】：随着市场经济体制的完善和公共服务体系的健全,越来越多的政府机关后勤管理部门引入社会化服务企业来承揽政府机关后勤工作。这样一方面可以依托社会化服务企业专业化的服务团队和丰富的服务经验,获取更好的服务,提升政府机关后勤服务水平和广大干部职工的满意度。另一方面,政府机关后勤管理部门可以腾出精力,把工作重点放到对企业所提供服务的监督和管理上,能够有效地提高工作效率。同时通过社会化的运作,合理利用市场资源,也能够较大地降低政府机关行政运行成本。Q市政府机关后勤工作目前就是采取服务外包模式,由社会化服务企业承揽大部分的政府机关后勤工作,政府机关后勤管理部门则专职对企业的服务工作进行监督和管理,主要是通过发放调查问卷、进行走访面谈或电话征询意见等方式,向入驻机关单位收集意见和建议,根据收集到的情况对企业服务质量进行评价,并将评价结果与企业的劳务费用进行简单挂钩。但是从实际的实施效果来看,存在考核目标失衡、考核结果难以量化、参与主体单一和考核结果缺乏指导性等问题,亟待改进。本文在总结绩效管理和平衡计分卡相关理论的基础上,通过引入平衡计分卡,分别从四个维度对Q市政府机关后勤工作进行具体分析,并结合Q市政府机关后勤工作实际情况,构建新的绩效管理体系,对Q市政府机关后勤服务工作进行更加有效的绩效管理,进一步提高Q市政府机关后勤服务水平,推动Q市政府机关后勤社会化的发展。
[Abstract]:With the improvement of market economy system and public service system, more and more government departments introduce socialized service enterprises to undertake the logistics work of government organs. On the one hand, we can rely on the specialized service team and rich service experience of the socialized service enterprise, obtain better service, improve the level of the government organ logistics service and the satisfaction degree of the cadres and workers. On the other hand, the logistic management departments of government agencies can release their energy and focus their work on the supervision and management of the services provided by enterprises, which can effectively improve the efficiency of work. At the same time, through socialized operation and rational use of market resources, it can also greatly reduce the administrative operating costs of government organs. Q the logistics work of municipal organs is currently adopting the mode of service outsourcing. Most of the logistic work of government organs is undertaken by socialized service enterprises, while the logistic management departments of government organs full-time supervise and manage the service work of enterprises, mainly through the issuance of questionnaires. By means of interview or telephone consultation, the author collects opinions and suggestions from the resident units, evaluates the service quality of the enterprises according to the collected conditions, and makes a simple link between the evaluation results and the labor service costs of the enterprises. However, from the actual implementation effect, there are some problems, such as the imbalance of the assessment objectives, the difficulty of quantifying the assessment results, the single participation of the main body and the lack of guidance of the assessment results, and so on, which need to be improved urgently. On the basis of summarizing the relevant theories of performance management and balanced scorecard, this paper introduces the balanced scorecard, analyzes the logistics work of Q municipal government from four dimensions, and combines with the actual situation of Q municipal government logistics work. To construct a new performance management system, to carry on the more effective performance management to the Q municipal government organ logistics service work, further enhances the Q municipal government organ logistics service level, promotes the Q municipal government organ logistics socialization development.
【学位授予单位】：华侨大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：D630.1

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