政府创新扩散视角下的电子政务回应性实证研究——基于全国923家县级政府门户网站的在线测评数据

发布时间：2018-05-16 06:47

本文选题：电子政务 + 回应性　；参考：《上海行政学院学报》2016年04期

【摘要】：提升电子政务回应性,是电子政务发展由以政府为中心转向以公众为中心的核心内容。然而,我国基层政府的电子政务回应性建设呈现出显著的区域差异,探索这些区域差异背后的影响因素具有重要的理论与政策含义。本文借鉴政府创新扩散理论构建了电子政务回应性影响因素的理论分析框架,并基于全国923家县级政府门户网站回应性的在线测评数据,对该理论框架进行实证检验。研究发现:(1)我国县级政府电子政务普遍面临回应率低、回应速度慢以及回应质量差等问题,远落后于西方发达国家。(2)电子政务回应性存在着明显的区域差异:东部地区最佳,西部地区的回应速度最慢,东北地区的回应质量最差。(3)电子政务回应性的区域差异主要与制度因素有关,存在着"同侪效应";但与公众需求和财政投入等经济因素关系不显著。为此,一方面要通过加强制度引导,加快电子政务回应性建设的创新扩散过程;另一方面,县级政府需要扭转以往电子政务发展的硬件投入视角,转向"以公众为中心"的需求视角。
[Abstract]:Improving the responsiveness of e-government is the core of e-government development from government-centered to public-centered. However, there are significant regional differences in the construction of e-government responsiveness of grass-roots government in China, and it has important theoretical and policy implications to explore the influencing factors behind these regional differences. This paper constructs a theoretical analysis framework of the factors influencing the responsiveness of e-government based on the theory of government innovation diffusion, and makes an empirical test on the theoretical framework based on the online evaluation data of the responsiveness of 923 county-level government portals. The study found that there are obvious regional differences in the responsiveness of e-government in China's county-level government, such as low response rate, slow response speed and poor response quality, which lags far behind the developed countries in the West: the eastern region is the best. The response speed of the western region is the slowest, and the response quality of the Northeast region is the worst. The regional difference of e-government responsiveness is mainly related to the institutional factors and there is a "peer effect", but it is not significantly related to the economic factors such as public demand and financial input. Therefore, on the one hand, it is necessary to speed up the process of innovation and diffusion of e-government responsiveness construction by strengthening institutional guidance; on the other hand, county-level governments need to reverse the hardware investment perspective of e-government development in the past. Shift to a "public-centric" perspective of demand.
【作者单位】：清华大学;
【分类号】：D63

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