我国地方政府行政服务中心全面质量管理研究

发布时间：2018-06-11 23:39

本文选题：行政服务中心 + 全面质量管理　；参考：《延安大学》2015年硕士论文

【摘要】：随着我国行政体制改革的不断深入,应运而生了一种综合性政府服务机构——行政服务中心。20世纪90年代末,行政服务中心在我国浙江兴起,并很快被全国各地复制。行政服务中心借鉴了西方“一站式”政府的运作方式,并在本土化过程中进行逐步完善。在这个过程中,政府不断加大简政放权的力度,行政服务中心自身也在不断完善部门、人员和中心整体的建设。但由于行政服务中心在我国发展时间不长、政府部门根深蒂固的官僚习气的影响等原因,其依然存在各种各样的问题,影响地方政府发挥公共服务的职能。因此,本文将引入一种新的整体性质量管理理念——全面质量管理。本文所讨论的行政服务中心全面质量管理既是一种整体性的对策研究,也包括对全面质量管理作为一种理念、工具的研究。本文认为,行政服务中心的不完善不能归咎与某一个因素,而是在其运作过程中的每一个相关因素各自都存在问题,相互间也存在问题,因此,引入全面质量管理的理念和方法。本文通过介绍全面质量管理的内涵、原则,分析了其在我国地方政府部门及行政服务中心应用的不足及原因,提出了全面质量管理在我国地方政府行政服务中心的组织文化、组织结构、组织机制以及网络平台方面的应用途径以及保障建议。
[Abstract]:With the deepening of administrative system reform in our country, a comprehensive governmental service organization, Administrative Service Center (ASC), emerged at the end of the 1990s, and the Administrative Service Center (ASC) rose in Zhejiang Province, and was soon replicated all over the country. The administrative service center draws lessons from the western "one-stop" government operation mode, and gradually consummates in the localization process. In this process, the government constantly increases the power of decentralization, and the administrative service center itself is constantly improving the construction of departments, personnel and the center as a whole. However, due to the lack of development of administrative service center in China and the influence of bureaucratic habits deeply rooted in government departments, there are still various problems affecting the function of local government in public service. Therefore, this paper will introduce a new holistic quality management concept-Total quality Management. The total quality management of administrative service center discussed in this paper is not only a kind of holistic countermeasure research, but also includes the research of total quality management as a kind of concept and tool. This paper argues that the imperfections of the administrative service center cannot be attributed to a single factor, but that each of the relevant factors in the course of its operation has its own problems and problems with each other. Introduce the concept and method of TQM. By introducing the connotation and principle of TQM, this paper analyzes the deficiency and reasons of its application in local government departments and administrative service centers in China, and puts forward the organizational culture of TQM in the administrative service centers of local governments in China. Organization structure, organization mechanism and network platform application ways and guarantee suggestions.
【学位授予单位】：延安大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D630

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