腾冲市政府门户网站服务功能提升研究

发布时间：2018-06-15 01:17

本文选题：西部 + 县级市政府　；参考：《云南财经大学》2015年硕士论文

【摘要】：政府服务职能的凸显是世界性潮流和趋势,在人类文明发展和进步中是不可逆转的。正因为如此,新公共服务理论受到了世界各国政府的普遍重视并被应用到各国政府深化改革的实践中。电子政务建设是信息化工程推进的重要组成部分,而信息化工程则是我国适应经济社会发展、建设全面小康社会、构建服务型政府的战略性工程。网站平台是电子政务建设成效的展示窗口,政府门户网站建设在我国各级政府信息化系统工程推动过程中得到了快速发展。地方政府是社会管理和提供公共服务的具体执行者,其公共行为直接影响到社会公众的行为规范和服务获取,利用信息化技术快速推进地方政府网站平台建设以满足社会公众的服务诉求具有时代必然性。本文以西部边疆地区的腾冲市政府门户网站建设的服务功能为切入点进行研究。文章对政府门户网站及其服务功能等相关理论进行了梳理,以新公共服务理论为理论支撑,总结我国政府门户网站服务功能发挥的总体概况。文章重点对云南省腾冲市政府门户网站服务功能现状进行考察和分析,当前网站服务功能主要存在以下几个方面的问题:互动性差,公民参与度不高;信息发布不及时,不能满足公众需求;网页布局不合理,设计不规范;公民主体意识淡薄。门户网站的服务功能应当在以下几个方面进行改进:(1)明确网站定位,强化服务意识;(2)完善信息化建设推进保障机制;(3)加大信息整合力度;(4)提升并发挥网站平台互动交流功能。从而真正实现政府系统的信息化办公,提高工作效能,为社会公众提供高效优质的服务。
[Abstract]:The prominent function of government service is a worldwide trend and irreversible in the development and progress of human civilization. Because of this, the new public service theory has received the universal attention of the governments all over the world and has been applied to the practice of deepening the reform of the governments of all countries. E-government construction is an important part of the promotion of information engineering, and information engineering is a strategic project to adapt to the economic and social development, to build a well-off society in an all-round way, and to build a service-oriented government. The website platform is the display window of the effect of the e-government construction. The construction of the government portal website has been developed rapidly in the process of promoting the informatization system engineering of the government at all levels in our country. The local government is the concrete executor of the social management and the provision of public services, and its public behavior directly affects the social public behavior norms and service acquisition. It is inevitable to use information technology to promote the construction of local government website platform to meet the demands of the public. This paper studies the service function of Tengchong municipal government portal construction in western frontier area. Based on the new public service theory, this paper summarizes the general situation of the government portal service function in our country. This paper focuses on the investigation and analysis of the present situation of the portal service function of Tengchong Municipal Government in Yunnan Province. The main problems of the current website service function are as follows: poor interaction, low citizen participation, untimely release of information. Unable to meet the needs of the public; unreasonable layout of web pages, irregular design; weak awareness of citizens. The service function of the portal website should be improved in the following aspects: 1) to define the position of the website, 2) to perfect the information construction, to promote the guarantee mechanism, and 3) to enhance the integration of information and give full play to the interactive communication function of the website platform. In order to truly achieve the government system of information office, improve the efficiency of work, to provide high-efficiency and quality services for the public.
【学位授予单位】：云南财经大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D63

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