公共危机管理视角下地方政府公信力问题研究

发布时间：2018-06-27 08:30

本文选题：公共危机管理 + 政府公信力　；参考：《南昌大学》2015年硕士论文

【摘要】：公共危机是政府在转型关键期面临的一种非常态行为,政府能否高效应对将直接关系到公众对政府的信任程度,而这种信任程度又影响着政府对公共危机的管理水平。本文认为,公共危机管理与政府公信力二者之间是一种相互影响和相互作用的关系,我国地方政府在处理公共危机的状态下,政府公信力弱化、缺失是其管理的软肋。因此,在这个机遇与挑战并存的时期,研究政府公信力问题是保障经济发展、促进社会稳定、建设和谐社会的关键。笔者将公共危机管理作为研究重点,全面分析如何采取有效措施全面提高政府公信力等方面问题,为塑造政府良好公众形象奠定坚实基础。其中,如何在公共危机管理中提升地方政府公信力,维持政府的良好形象,是本文的核心。本文以公共危机管理为视角,通过多方收集、研究文献、资料,结合一定的现实实例,有效分析公共危机管理与政府公信力之间的内在联系,表示政府可以通过全面化解公共危机促进自身公信力的快速提升,而良好的政府公信力对公共危机管理是一种无形的强大推动力;通过对地方政府公信力弱化的的表现和公信力缺失的原因进行分析,并以在网络和社会上引起轰动的“湖南临武城管打人事件”为例,对其中涉及的公共危机管理和政府公信力问题进行了研究和探讨,最终得到启示。最后,利用公共危机管理思维有效化解存在的相关问题,制定政府提升公信力的正常方案,并通过完善法律制度,健全问责机制,提升危机管理和危机预警能力,加强政府信息公开,让公民更好的表达“政治声音”,从而达到公共权力的最佳实施效果。
[Abstract]:Public crisis is a kind of abnormal behavior that the government faces in the critical period of transition. Whether the government can effectively deal with it will directly affect the degree of public trust in the government, and this degree of trust will affect the level of government management of the public crisis. This paper holds that the relationship between the public crisis management and the government credibility is a kind of mutual influence and interaction. Under the condition of dealing with the public crisis, the local government's credibility is weakened and the lack of the government's credibility is the weak point of its management. Therefore, in this period of both opportunities and challenges, the study of government credibility is the key to ensure economic development, promote social stability and build a harmonious society. The author takes the public crisis management as the research focus, comprehensively analyzes how to take effective measures to improve the credibility of the government, and lays a solid foundation for shaping the good public image of the government. Among them, how to improve the credibility of local government in public crisis management and maintain the good image of the government is the core of this paper. This paper, from the perspective of public crisis management, analyzes the internal relationship between public crisis management and the credibility of the government through multi-party collection, research documents, materials, and some practical examples. It is indicated that the government can promote the rapid improvement of its own credibility by comprehensively resolving the public crisis, and good government credibility is an invisible and powerful driving force for the public crisis management. Through the analysis of the performance of the weakening of local government credibility and the reasons for the lack of credibility, and taking the case of "Hunan Linwu Urban Management beating people incident", which caused a sensation in the network and society, as an example. The problems of public crisis management and government credibility are studied and discussed, and finally enlightenment is obtained. Finally, using the public crisis management thinking to effectively resolve the existing problems, formulate the normal program to enhance the credibility of the government, and improve the legal system, improve accountability mechanisms, enhance crisis management and crisis early warning capacity. Strengthen the publicity of government information, let citizens better express "political voice", so as to achieve the best implementation effect of public power.
【学位授予单位】：南昌大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D630

【参考文献】