流程再造在JY检测中心转企改制中的应用研究

发布时间：2018-07-02 21:28

本文选题：经营性事业单位 + 转企改制　；参考：《南京农业大学》2015年硕士论文

【摘要】：事业单位是我国特有的社会组织,曾为我国公共事业发展做出巨大贡献,但随着社会主义市场经济不断发展,事业单位体制已不再适应时代的需求。2012年,国务院出台《关于分类推进事业单位改革的指导意见》,提出要按承担行政职能、从事生产经营活动和从事公益服务三个类别,对现有事业单位进行分类改革,其中,生产经营类事业单位,被要求于2015年基本完成转企改制,失去行政资源的经营性事业单位在投入市场竞争后如何生存和发展,成为社会各界关注的焦点。JY检测中心正是一家以贵金属及珠宝检测为主营业务的国家级检测机构,隶属经营性事业单位序列。即将转型企业的JY,由于业务流程混乱导致客户服务水平底下,在转企之后很可能面临生存危机。本文从JY现有业务流程的分析入手,阐述了 JY将转企改制与业务流程重组组织变革两相结合的必要性与可行性,得出转企改制与流程再造在性质、内容与步骤上具有统一性和兼容性的结论。以设计JY "转企改制——流程再造"结合组织变革系统为目标,本文根据流程再造理论,以创造客户价值为导向,对JY现有流程问题进行全面梳理和分析,找出JY贵金属证书、贵金属标签、珠宝证书三条核心产品流程;在对现有流程进行整合、简化基础上,重构了以流程为核心要素的JY全新组织结构,以适应流程管理的要求,并对上述三条核心产品流程的活动进行了细致的规范化工作。在完成流程的设计后,笔者尝试构建了三级流程管理运行机制,全面监控和优化流程管理进程,并对"转企改制——流程再造"相结合的组织变革的实施步骤及在实施过程中的企业文化重塑要点等进行了详细阐述,从而为JY及至国内同类型经营性事业单位转型企业之后增进市场竞争力,提供流程再造视角的实证基础。
[Abstract]:Public institution is a special social organization in our country. It has made great contribution to the development of public utilities in our country. However, with the development of socialist market economy, the institution system is no longer adapted to the needs of the times. The State Council has issued the guidance on classifying and promoting the reform of public institutions, proposing that the existing institutions should be classified and reformed according to their administrative functions, production and business activities and public welfare services. Production and management institutions are required to basically complete the transformation of enterprises in 2015, and how to survive and develop after the enterprises have lost their administrative resources in the market competition. JY detection center is a national testing institution with precious metal and jewelry detection as its main business, which belongs to the sequence of operating institutions. JY, which is about to be transformed, is likely to face a survival crisis after a turnaround because of a chaotic business process that leads to a level of customer service. Starting with the analysis of JY's existing business processes, this paper expounds the necessity and feasibility of combining JY's transformation of enterprises with the organizational reform of business process reengineering, and draws the conclusion that the transformation of enterprises and the nature of process reengineering. The conclusion of consistency and compatibility in content and procedure. In order to design JY "transforming enterprise restructuring-process reengineering" combined with organizational change system, this paper, according to the theory of process reengineering, taking the creation of customer value as the guide, comprehensively combs and analyzes the existing process problems of JY, and finds out the JY precious metal certificate. On the basis of integrating and simplifying the existing process, the paper reconstructs the new organizational structure of JY, which takes the process as the core element, in order to meet the requirements of process management. And the activities of the above three core product processes are carefully standardized. After completing the process design, the author tries to build a three-level process management operation mechanism to monitor and optimize the process of process management. In addition, the implementation steps of organizational change combined with "transforming enterprise system-process reengineering" and the main points of corporate culture remodeling in the process of implementation are expounded in detail. So JY can enhance the market competitiveness and provide the empirical basis of process reengineering perspective for JY and the same type of business units in China after the transformation of enterprises.
【学位授予单位】：南京农业大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D630.1

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