地方政府回应能力视角下公信力提升研究
发布时间：2018-07-14 20:17
【摘要】：政府公信力作为行政部门和行政人员通过实施行政行为而获得公众信任的一种能力,在整个社会信用体系中起着至关重要的作用。近几年,随着我国政治民主化进程的加快,政府公信力的构建与完善日益成为了各级政府所追求的目标,而地方政府作为基层与人民群众接触最直接最广泛的政府组织,其公信力水平直接影响着我国政权的稳定。政府公信力的核心来自于公众基于自身期望被满足而产生对政府的信任感,政府必须不断地去满足、回应公众的需求,以此来增强公众对于自身的信任水平,本文基于此来研究提升地方政府公信力的对策。首先,本文从政府公信力的现状以及地方政府的特殊性入手对选题背景进行阐述,并对政府回应能力、政府公信力以及二者之间关系的研究现状进行分析;其次,本文立足于地方政府回应能力以及政府公信力的概念,分别从政府回应的广度、深度以及效度三个维度对地方政府回应能力进行评价,从政府自身行为以及公众对政府行为的评价两个角度来衡量政府公信力水平的高低;第三,本文选取了 2015年黑龙江庆安火车站枪击事件以及上海金山居民反“PX”事件作为案例进行研究,对事件的过程、事件中公众需求以及政府回应能力、地方政府回应能力对公信力的影响等几个方面进行分析。通过案例研究,发现地方政府在回应能力的广度、深度以及效度三个维度均会影响政府公信力水平的高低,广度维度主要通过信息的公开程度以及公众参与渠道的畅通与否发挥作用,深度维度主要通过行政人员能力与素质的高低、地方政府规章制度的健全程度以及回应效率三种途径发挥作用,效度维度主要通过回应主体以及回应渠道两种途径对政府公信力产生影响。最后,基于地方政府回应能力对政府公信力的影响路径,提出了在政府回应能力视角下,地方政府应该通过树立以人为本的理念以及强化责任意识来增强回应中的主动性,通过加强信息公开、畅通公众参与的表达途径拓宽回应的广度,通过简化流程、加强行政人员能力建设加深回应的深度,通过多主体、多渠道回应强化回应的效度,以此来提升地方政府回应公众需求的能力,进而获得公众的信任度和满意感,加强自身的公信力水平。
[Abstract]:Government credibility, as a kind of ability of administrative department and administrative staff to gain public trust through administrative action, plays an important role in the whole social credit system. In recent years, with the acceleration of the process of political democratization in our country, the construction and perfection of the credibility of the government has increasingly become the goal pursued by governments at all levels. As the most direct and extensive government organization, local governments have the most direct contact with the masses of the people. The level of its credibility directly affects the stability of China's political power. The core of the credibility of the government comes from the public's trust in the government based on the satisfaction of their own expectations. The government must constantly satisfy and respond to the needs of the public in order to enhance the level of public trust in itself. Based on this, this paper studies the countermeasures to enhance the credibility of local governments. First of all, from the status quo of the credibility of the government and the particularity of the local government, this paper expounds the background of the topic, and analyzes the research status of the ability of the government to respond, the credibility of the government and the relationship between the two. Based on the concepts of local government response ability and government credibility, this paper evaluates the local government response ability from the three dimensions of the scope, depth and validity of the government response. To measure the level of government credibility from the government's own behavior and the public's evaluation of the government's behavior; third, In this paper, the author chooses the 2015 shooting incident at Qingan Railway Station in Heilongjiang and the Shanghai Jinshan residents' anti-PX incident as the case study to study the process of the incident, the public demand and the government's ability to respond to the incident. Local government response ability to the credibility of the impact of several aspects of analysis. Through the case study, it is found that the three dimensions of the local government's ability to respond, including the breadth, depth and validity, will affect the level of the government's credibility. The breadth dimension plays a role mainly through the openness of information and the unblocked channels of public participation, while the depth dimension is mainly through the ability and quality of administrative personnel. The degree of perfection of local government rules and regulations and the efficiency of response play a role. The validity dimension has an impact on the credibility of the government through two ways: the main body of response and the channel of response. Finally, based on the impact of local government response ability on the credibility of the government, this paper puts forward that under the perspective of government response ability, local government should strengthen the initiative in response by establishing the people-oriented concept and strengthening the sense of responsibility. By enhancing the information disclosure, unblocking the expression of public participation, broadening the breadth of response, simplifying the process, strengthening the depth of administrative staff capacity building, and strengthening the validity of response through multi-subject, multi-channel response. In order to enhance the ability of local governments to respond to public needs, and then to obtain public trust and satisfaction, strengthen their own credibility level.
【学位授予单位】：西北大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D630
，
本文编号：2122830
[Abstract]:Government credibility, as a kind of ability of administrative department and administrative staff to gain public trust through administrative action, plays an important role in the whole social credit system. In recent years, with the acceleration of the process of political democratization in our country, the construction and perfection of the credibility of the government has increasingly become the goal pursued by governments at all levels. As the most direct and extensive government organization, local governments have the most direct contact with the masses of the people. The level of its credibility directly affects the stability of China's political power. The core of the credibility of the government comes from the public's trust in the government based on the satisfaction of their own expectations. The government must constantly satisfy and respond to the needs of the public in order to enhance the level of public trust in itself. Based on this, this paper studies the countermeasures to enhance the credibility of local governments. First of all, from the status quo of the credibility of the government and the particularity of the local government, this paper expounds the background of the topic, and analyzes the research status of the ability of the government to respond, the credibility of the government and the relationship between the two. Based on the concepts of local government response ability and government credibility, this paper evaluates the local government response ability from the three dimensions of the scope, depth and validity of the government response. To measure the level of government credibility from the government's own behavior and the public's evaluation of the government's behavior; third, In this paper, the author chooses the 2015 shooting incident at Qingan Railway Station in Heilongjiang and the Shanghai Jinshan residents' anti-PX incident as the case study to study the process of the incident, the public demand and the government's ability to respond to the incident. Local government response ability to the credibility of the impact of several aspects of analysis. Through the case study, it is found that the three dimensions of the local government's ability to respond, including the breadth, depth and validity, will affect the level of the government's credibility. The breadth dimension plays a role mainly through the openness of information and the unblocked channels of public participation, while the depth dimension is mainly through the ability and quality of administrative personnel. The degree of perfection of local government rules and regulations and the efficiency of response play a role. The validity dimension has an impact on the credibility of the government through two ways: the main body of response and the channel of response. Finally, based on the impact of local government response ability on the credibility of the government, this paper puts forward that under the perspective of government response ability, local government should strengthen the initiative in response by establishing the people-oriented concept and strengthening the sense of responsibility. By enhancing the information disclosure, unblocking the expression of public participation, broadening the breadth of response, simplifying the process, strengthening the depth of administrative staff capacity building, and strengthening the validity of response through multi-subject, multi-channel response. In order to enhance the ability of local governments to respond to public needs, and then to obtain public trust and satisfaction, strengthen their own credibility level.
【学位授予单位】：西北大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D630
，
本文编号：2122830
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