基于企业视角的地方政府公共服务满意度提升研究

发布时间：2018-08-12 10:06

【摘要】：鉴于小微企业对于解决地方就业问题和为政府财政创收的优势,小微企业的发展受到了世界各国政府的重视。小微企业的发展除了要依靠自身的奋斗之外,还需要政府加大扶持帮助力度。而政府职能管理部门对于小微企业的行政管理行为则是政府经济管理职能的重要体现,在新的市场经济发展背景下,政府应当根据经济发展规律和小微企业经营特点,不断转变政府职能机构的服务理念,改变之前的官僚作风,在政策落实中不断探索有助于小微企业发展的服务模式,而公共服务满意度是衡量小微企业对于政府服务水平的重要指标,因此,提升政府公共服务的满意度就成为促进小微企业发展的重点。本文首先建立了满意度评价模型,采用调查问卷的方式进行原始数据的收集,根据课题研究的需求,针对小微企业设计了满意度调查表,具体评价内容涵盖了对创新扶持、税收优惠、融资担保、人才引进、农民工扶持、信息中介等方面的评价,将问卷的样本数量设置为700。为了使最终评价的效果更可靠,更具说服力,采用分级抽样的方式确定被调查企业的范围,从省到市到县逐级开展。对于抽样数据的选取,应当进行可信度和有效性分析,筛查出问题数据进行剔除,基于频数分析的方法分析小微企业对于政府公共服务的满意程度。其次,本文针对目前LL市小微企业对于政府公共服务的满意度现状进行了阐述,指出政府工作存在的问题,并就这些问题产生的深层次原因,从管理体制、政策体系、服务政策和服务监管等四个方面进行了分解和剖析。再次,根据目前存在的问题针对性的提出提升的改进建议,认为应从增强服务发展意识、完善政策法规、理顺管理体制、健全社会化服务体系和建立服务监督机制等五个方面提升政府公共服务满意度。
[Abstract]:In view of the advantages of small and micro enterprises in solving the problem of local employment and generating revenue for the government, the development of small and micro enterprises has been attached great importance to by governments all over the world. The development of small-and-micro-enterprises not only depends on their own struggle, but also needs more support and help from the government. The administrative behavior of government function management department for small and micro enterprises is an important embodiment of government economic management function. Under the background of the development of new market economy, the government should according to the law of economic development and the management characteristics of small and micro enterprises. Constantly changing the service concept of the government's functional institutions, changing the bureaucracy before, and constantly exploring the service models that will help the development of small and micro enterprises in the implementation of policies. The satisfaction degree of public service is an important index to measure the level of government service of small and micro enterprises. Therefore, improving the satisfaction degree of government public service becomes the key point to promote the development of small and micro enterprises. In this paper, the satisfaction evaluation model is established, and the original data is collected by questionnaire. According to the demand of the research, the satisfaction questionnaire is designed for the small and micro enterprises, and the concrete evaluation content covers the innovation support. Tax preference, financing guarantee, talent introduction, migrant workers support, information intermediary and other aspects of the evaluation, set the sample number of questionnaires to 700. In order to make the final evaluation more reliable and persuasive, the scope of the investigated enterprises was determined by the method of hierarchical sampling, which was carried out step by step from province to city to county. For the selection of sampling data, we should analyze the reliability and validity, screen out the problem data and analyze the satisfaction degree of small and micro enterprises for the government public service based on the method of frequency analysis. Secondly, this paper expounds the present situation of the satisfaction of the small and micro enterprises of LL to the government public service, points out the problems existing in the government work, and points out the deep reasons for these problems, from the management system and the policy system. Service policy and service supervision are analyzed in four aspects. Thirdly, according to the existing problems, the author puts forward some suggestions to improve the service development, and thinks that we should strengthen the consciousness of service development, perfect the policies and regulations, and straighten out the management system. Improve the social service system and establish a service supervision mechanism to enhance government public service satisfaction.
【学位授予单位】：武汉纺织大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D630

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