基于电子政务视角的我国基层政府公共服务能力提升研究

发布时间：2018-11-19 07:25

【摘要】：20世纪90年代以来,随着网络科技和信息技术的快速崛起和广泛应用,电子政务信息技术的应用已经成为各国政府管理过程中必不可少的重要手段,成为政府提升公共服务能力的可行途径。但是在服务型政府的建设中,如何更好的利用电子政务使得政府从传统行政模式向虚拟的政府行政服务模式进行转变,各国政府都开始重视起电子政务,逐渐从传统政务向电子政务转变,来提供更快更好的公共服务,满足社会和公民的需求,因此,运用现代电子信息技术手段来为政府提供更好的公共服务,成为了最重要的问题。虽然早在中国共产党的十六大和十六届三中全会上明确提出了“推行电子政务,建设公共服务型政府,为全面建设小康社会提供强有力的体制保障。”的要求,但是我国政府在实际提供电子政务公共服务的过程中,仍存在很多问题亟待解决,比如说:公共服务对象的不均等、公共服务电子化设备的不完善、政府信息资源共享能力的不广泛、绩效评估体系的不健全等问题。因此,本文基于电子政务理论的视角,主要采取文献研究法、比较研究法等方法,通过对我国电子政务公共服务现状的分析,探讨了影响我国基层政府电子政务公共服务供给能力的障碍性因素,并通过结合我国的实际情况,以及国内学者对于电子政务公共服务的研究理论基础,总结出我国基层政府应该如何通过利用电子政务信息技术手段来提高公共服务水平,更好地促进我国社会经济快速、可持续发展,真正做到惠及全民、造福社会。在电子政务的视角下出发,通过推行电子政务,为提升我国基层政府公共服务能力而努力奋斗。
[Abstract]:Since the 1990s, with the rapid rise and wide application of network technology and information technology, the application of e-government information technology has become an indispensable and important means in the process of government management. It is a feasible way for the government to improve the ability of public service. However, in the construction of service-oriented government, how to make better use of e-government to make the government change from traditional administrative mode to virtual government administrative service mode, the governments of all countries begin to attach importance to e-government. Gradually from the traditional government to e-government, to provide faster and better public services to meet the needs of society and citizens, so the use of modern electronic information technology to provide better public services for the government, Has become the most important issue. Although early in the 16th National Congress of the Communist Party of China and the third Plenary session of the 16th Central Committee of China explicitly put forward the "implementation of e-government, the construction of a public service-oriented government, for the overall construction of a well-off society to provide a strong institutional guarantee." However, there are still many problems to be solved in the process of our government actually providing e-government public services, such as the inequality of public service objects and the imperfections of the electronic service delivery equipment. The government information resource sharing ability is not extensive, the performance appraisal system is not perfect and so on. Therefore, based on the perspective of e-government theory, this paper mainly adopts the methods of literature research, comparative research and so on, through the analysis of the current situation of public service of e-government in China. This paper probes into the obstacle factors that affect the supply ability of E-government public service of grass-roots government in our country, and through combining the actual situation of our country, and the theoretical foundation of domestic scholars' research on E-government public service, This paper summarizes how the grass-roots government should improve the level of public service through the use of e-government information technology to promote the rapid and sustainable development of our country's social economy, so as to truly benefit the whole people and the society. From the perspective of e-government, we strive hard to improve the public service ability of our country's grass-roots government through the implementation of e-government.
【学位授予单位】：西北师范大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D630

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