倾听:当前中国政治沟通的薄弱环节——以140个诉求表达事件为例
发布时间：2019-06-24 19:52
【摘要】：长期以来,政治沟通理论与实践中存在一种对表达的偏爱,仿佛只要保障了"说"的权利与义务,民主和平等就能实现,而"听"的权利与义务不存在一样。事实上,倾听作为一种沟通和参与行为,天然具有政治属性。有效的政治倾听有助于密切官民关系,解决社会冲突,提高决策的科学性,建立政治沟通的良性循环。考虑到诉求表达属于一种典型的对抗性谈话,本文通过统计"人民网"舆情案例库中140起抗争事件的相关信息,呈现2007年—2015年中国民众的"说"与政府的"听"之现状和特征,并且在此基础上进一步分析发现,政府在事件中的倾听行为与事件的诉求议题、冲突程度、政府层级以及政府自身在事件中的角色等多个变量有关。为进一步改善当前政府倾听行为表现,文末提出了三点策略性建议,毕竟作为政治互动的双方,你只有"好好听",对方才会"好好说",政治沟通才能实现良性循环。
[Abstract]:For a long time, there is a preference for expression in the theory and practice of political communication, as if democracy and equality can be realized as long as the rights and obligations of "saying" are guaranteed, while the rights and obligations of "listening" do not exist. In fact, listening, as a kind of communication and participation behavior, naturally has a political attribute. Effective political listening is helpful to close the relationship between government and people, solve social conflicts, improve the scientific nature of decision-making and establish a virtuous circle of political communication. Considering that the expression of appeal belongs to a typical antagonistic conversation, this paper presents the present situation and characteristics of "saying" and "listening" of the Chinese people from 2007 to 2015 by counting the relevant information of 140 protest events in the Public opinion case Library of the "people's Network". On this basis, it is further analyzed and found that the government's listening behavior in the event is related to the issue of the event and the degree of conflict. There are many variables related to the level of government and the role of government itself in events. In order to further improve the current performance of the government's listening behavior, three strategic suggestions are put forward at the end of the paper. After all, as the two sides of political interaction, you can only "listen well" to the other side, and the other side will "speak well" and political communication can achieve a virtuous circle.
【基金】：国家社会科学基金青年项目“转型期新媒体传播与政治信任研究”(项目编号:12cxw046)~~
【分类号】：D630
[Abstract]:For a long time, there is a preference for expression in the theory and practice of political communication, as if democracy and equality can be realized as long as the rights and obligations of "saying" are guaranteed, while the rights and obligations of "listening" do not exist. In fact, listening, as a kind of communication and participation behavior, naturally has a political attribute. Effective political listening is helpful to close the relationship between government and people, solve social conflicts, improve the scientific nature of decision-making and establish a virtuous circle of political communication. Considering that the expression of appeal belongs to a typical antagonistic conversation, this paper presents the present situation and characteristics of "saying" and "listening" of the Chinese people from 2007 to 2015 by counting the relevant information of 140 protest events in the Public opinion case Library of the "people's Network". On this basis, it is further analyzed and found that the government's listening behavior in the event is related to the issue of the event and the degree of conflict. There are many variables related to the level of government and the role of government itself in events. In order to further improve the current performance of the government's listening behavior, three strategic suggestions are put forward at the end of the paper. After all, as the two sides of political interaction, you can only "listen well" to the other side, and the other side will "speak well" and political communication can achieve a virtuous circle.
【基金】：国家社会科学基金青年项目“转型期新媒体传播与政治信任研究”(项目编号:12cxw046)~~
【分类号】：D630
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