服务型政府视角下城市社区公共服务现状与对策研究

发布时间：2019-06-27 11:20

【摘要】：随着我国经济社会的快速发展和城市化进程的不断加快,城市社区公共服务建设越来越引起各方重视。对城市社区公共服务进行研究,有助于全面了解和把握社区公共服务基本情况,找准社区公共服务领域存在的问题,破解制约公共服务水平提高的瓶颈,有助于进一步完善社区公共服务体系和提高社区公共服务水平,满足社区居民日益增长的公共服务需求。本文引用服务型政府的理念,对国内外城市社区公共服务发展研究现状进行了简要表述,结合酒泉市汉唐区城市公共服务建设现状进行客观分析,在肯定已有成绩的前提下,对城市社区在发展公共卫生、繁荣社区文化、强化社区帮教、美化社区环境、加强社区治安、拓展便民服务等方面做出的实践进行了简要评述。分析了社区公共服务中存在的工作头绪繁杂、服务精力局限,人员素质不高、专业人才缺乏,经费投入欠缺、基础设施薄弱,服务范围狭窄、监管机制待加强等问题,认为当前城市社区公共服务方面存在问题的原因主要是:工作职能划分不明确、人力资源配置机制不合理、经济发展水平相对滞后、对社区工作重要性认识不足等。本人在亲赴天津、上海、重庆、福建等发达地区考察社区公共服务先进经验,充分掌握第一手资料的基础上,将发达地区社区公共服务建设与当地实际进行深刻对比分析,认为当前解决好城市社区公共服务问题的关键是找准政府、街道、社区三者职责的最优定位,充分发挥好三者的“天然优势”,形成统一、高效、便捷、和谐的社区关系,以达到资源配置的最优与最高制度绩效。在此基础上,提出了破解城市社区公共服务问题的具体对策:理顺管理体制机制、科学定位工作职能,完善人才培养机制、提高工作人员素质,整合各方优势资源、加大设施投入力度,拓宽便民服务范围、不断提高服务水平等。本文主要运用调查问卷法、数据分析法、案例研究法,辅之以文献研究法。通过发放简明扼要的征询表,用书面形式间接搜集社会各界人士对于汉唐区城市社区建设的意见建议,通过对研究课题相关材料的汇总获得大量信息。借助数据分析法,对酒泉市社区公共服务调查数据进行分析,与国内部分省市进行联合对比,对酒泉市社区公共服务对策进行分析研究。将发达地区社区公共服务的实际效果进行案列分析,与本地社区公共服务现状进行对比,对进一步加强城市社区公共服务进行了探讨,为各级政府构建和谐社区提供有益参考和借鉴。
[Abstract]:With the rapid development of economy and society and the acceleration of urbanization in China, the construction of urban community public service has attracted more and more attention. The study of urban community public service is helpful to fully understand and grasp the basic situation of community public service, find out the problems existing in the field of community public service, solve the bottleneck restricting the improvement of public service level, help to further perfect the community public service system and improve the level of community public service, and meet the growing demand of community residents for public service. Based on the concept of service-oriented government, this paper briefly describes the research status of urban community public service development at home and abroad, and makes an objective analysis of the present situation of urban public service construction in Hantang District of Jiuquan City. On the premise of confirming the existing achievements, this paper makes an objective analysis of the urban community in the development of public health, prosperity of community culture, strengthening community help and education, beautifying community environment and strengthening community public order. This paper briefly comments on the practice of expanding the service for the convenience of the people. This paper analyzes on the problems existing in the community public service, such as the complicated work, the limitation of the service energy, the low quality of the personnel, the lack of professional personnel, the lack of funds, the weak infrastructure, the narrow scope of the service and the strengthening of the supervision mechanism. The main reasons for the problems in the current urban community public service are as follows: the division of work functions is not clear, the allocation mechanism of human resources is unreasonable, and the level of economic development is relatively lagging behind. Lack of understanding of the importance of community work, etc. On the basis of investigating the advanced experience of community public service in Tianjin, Shanghai, Chongqing, Fujian and other developed areas, and fully mastering the first-hand information, I have made a profound comparative analysis of the construction of community public service in developed areas with the local reality. I think that the key to solve the problem of urban community public service is to find out the optimal position of the responsibilities of the government, street and community, and give full play to the "natural advantages" of the three. To form a unified, efficient, convenient and harmonious community relationship in order to achieve the optimal and highest institutional performance of resource allocation. On this basis, this paper puts forward some concrete countermeasures to solve the problems of urban community public service: straightening out the management system and mechanism, scientifically positioning the work function, perfecting the personnel training mechanism, improving the quality of staff, integrating the superior resources of all parties, increasing the investment of facilities, widening the scope of service for the people, and constantly improving the service level, etc. This paper mainly uses questionnaire method, data analysis method, case study method, supplemented by literature research method. By issuing a brief inquiry form, this paper indirectly collects the opinions and suggestions of people from all walks of life on the construction of urban community in Hantang District in writing, and obtains a lot of information through the summary of the relevant materials of the research topic. With the help of data analysis, this paper analyzes the survey data of community public service in Jiuquan City, compares it with some provinces and cities in China, and analyzes and studies the countermeasures of community public service in Jiuquan City. This paper analyzes the actual effect of community public service in developed areas, compares it with the present situation of local community public service, and probes into the further strengthening of urban community public service, so as to provide useful reference and reference for governments at all levels to build harmonious community.
【学位授予单位】：燕山大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D630

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