长春新东方学校教辅人员培训方案研究

发布时间：2018-01-12 11:22

本文关键词：长春新东方学校教辅人员培训方案研究　出处：《吉林大学》2017年硕士论文　论文类型：学位论文

【摘要】：在全球知识经济时代大环境下,知识型人才逐步成为影响企业竞争能力的核心资源。在全面提升国民素质的背景下,教育培训行业的市场竞争愈加激烈。长春新东方学校是隶属于新东方教育科技集团的吉林省最大的一家分校。企业内知识型员工的比例远超半数,企业员工对培训工作要求相当高。在日益激烈的市场竞争环境下,教育培训机构竞争从简单的看师资发展到对比服务综合实力。教辅人员在培训学校中作为连接家长、学员与教师间的纽带,拥有的职业技能不仅是企业发展的动力,也是企业核心竞争力的重要提供者。企业如何提高自己的商业价值,寻求持续发展,制定发展战略,大部分取决于企业内部教辅人员的力量。就新东方学校乃至我国现有的教育培训机构而言,对教辅人员的培训没有给予高度的重视,没有完整的培训体系。在企业人力资源管理和利用上,教辅人员的流动非常大,在岗位上不能长期任职的情况普遍存在。导致企业人员稳定性差,因此,建立行之有效的教辅人员培训体系是当务之急。对有解决企业生存发展和保障教辅人员个人利益都具有十分重要的意义。本文依据人力资源培训相关理论,结合知识型员工特点和培训现状,以长春新东方学校为实例,研究教育培训机构如何设计教辅人员培训体系及相关问题。在绪论中对人力资源培训方面的相关理论和文献进行综述,包括学习型组织的成人学习理论、激励理论和柯氏四级评估理论等为本文提供了理论基础;在存在问题及成因分析部分,通过分析长春新东方学校教辅人员的培训现状,发现当前的教辅人员培训存在诸多不足和问题:培训不系统、培训计划不符合实际、培训内容陈旧、时间投入不合理、后续没有进行有效的效果评估等;教育培训机构要持续健康发展必须要认识到自身存在的不足,结合教辅人员培训的实际操作性,从培训的目标、对象、内容、方法和培训师资、时间、场地、经费、效果评估等方面进行教辅人员培训体系的制定。最后为保证培训体系的运行设计了相关组织、制度等相关保障内容。经过本文的研究,通过教辅人员培训方案的实施,对长春新东方学校教辅人员的职业技能、服务质量均有所提高。短期内,解决了教辅人员流动问题,保证分校区稳定运营。一年内企业凝聚力、员工忠诚度有显著提升,高效专业的教辅人员队伍初具模型,为学校在教育培训市场的竞争中提供坚实的服务保障。实现提升企业的核心竞争力,保持市场占有率。同时,能对教育培训行业的其它机构在教辅人员培训工作方面提供参考价值。
[Abstract]:In the era of global knowledge economy, knowledge-based talents gradually become the core resource of enterprise competition ability. In improving national quality under the background of the education and training industry market competition is becoming increasingly fierce. Changchun New Oriental School is affiliated to the New Oriental Education & Technology Group in Jilin Province, one of the largest enterprises in knowledge. Well over half the proportion of employees, employees of the training requirements are very high. In the increasingly fierce market competition environment, education and training institutions of teacher development from simple competition to compare service comprehensive strength. Teaching staff in training schools as connecting parents, link between students and teachers, with the occupation skill is not only the power of enterprise development, is also an important provider of core competitiveness of enterprises. How to improve their commercial value, sustainable development, development strategies, Most of the enterprise depends on the teaching staff of power. In terms of the New Oriental School as well as China's existing education and training institutions, training of teaching staff not to pay attention to, no complete training system. In the enterprise and use of human resources management, personnel flow is very large, generally not long tenure in the post the enterprise personnel. Lead to poor stability, therefore, is a pressing matter of the moment to establish an effective teaching staff training system. The solution has very important significance for the survival and development of enterprises and guarantee the teaching staff of personal interests. On the basis of human resource training related theory, combined with the characteristics of knowledge workers and training status, to Changchun New Oriental School as an example. How to design the teaching staff training system of education and training institutions and related problems. The human resources training for the aspects of the introduction The related theory and literature review, including the learning organization of adult learning theory, motivation theory and Kirkpatrick's four level evaluation theory provides the theoretical basis for this; in the presence of analysis of the problems and causes, through the analysis of Changchun New Oriental school teaching staff training present situation, found that the current teaching staff training has many deficiencies and problems: training system, training plan is not practical, outdated training content, time is not reasonable, no follow-up to assess the effect of effective; education and training institutions to the sustained and healthy development must be aware of their own shortcomings, combined with the actual operation of personnel training, the training goal, object, content, method and the training of teachers, time, space, funding, effect evaluation and other aspects of making teaching staff training system. In order to ensure the operation of the training system design phase Organization, security system and other related content. Through this study, through the implementation of personnel training programs, to Changchun New Oriental school teaching staff occupation skill, service quality has been improved. In the short term, to solve the problem of flow, faculty and staff, to ensure stable operation within a year. The enterprise cohesion, employee loyalty has significantly enhance the teaching staff team shape professional and efficient service, to provide a solid guarantee for school education and training in the competition in the market. To achieve to enhance the core competitiveness of enterprises to maintain market share. At the same time, to other institutions of education and training industry to provide reference in teaching staff training work.

【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G523;F272.92

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