高校内部管理沟通中的问题及对策研究

发布时间：2018-12-26 07:47

【摘要】：随着现代信息社会的快速发展，科学、有效的管理沟通在组织管理中发挥着者巨大的作用。高校内部科学、有效的沟通能为高校的决策提供基本的保障，有助于高校实现管理和教育目标；有利于高校教职工了解学校的目标和管理制度，促进学校文化的发展；有助于教职工相互交流、探索，促进人际关系更加和谐协调。由此可见，有效的管理沟通是高校做出科学决策的关键，是高校内部管理成功的基石。作为高校的基层管理者，作者在长期的学校管理实践中以及在与诸多长者的交流中，发现在高校管理中许多管理者没有真正意识到沟通的重要性，或者说即使意识到了也因缺乏可供借鉴的经验而导致实践行动的匾乏。鉴于目前学校内部管理工作中沟通不太理想的现状，作者认为对高校内部管理沟通进行研究很有必要，并具有很强的现实意义。本文选择W市中三所具有代表性的高校作为研究对象，以这三所高校在岗位设置方案制度实施过程中的沟通情况作为研究内容，试图用调查问卷和访谈相结合的研究方法，找出管理沟通中存在的主要问题和解决途径。通过对管理与沟通之间关系的研究，了解实践中的问题和冲突，帮助管理者认识管理沟通的问题存在，并分析研究的基础上，为管理者提出一些可供借鉴的解决方法。同时，本研究也能使更多的人认识到沟通在高校内部管理中的重要作用，及重视有效沟通对高校管理者的本身的价值，促成高校管理者注意沟通意识的培养和沟通能力的提高，从而完善和提高学校的管理水平。文章的主要内容包括如下几个部分。首先，通过查阅大量国内外关于管理沟通方面的参考文献和学术著作，对管理沟通的基本概念和基本理论进行分析和讨论。其次，通过自主设计调查问卷信息的搜集整理和访谈内容、评估指标体系分析研究，初步归纳出了上述三所高校内部管理沟通中所存在的问题：（1）学校管理组织结构不合理；（2）学校管理者沟通意识不强；（3）学校内部管理沟通渠道没有充分、合理、有效地利用；（4）沟通反馈不理想等。最后，运用组织管理学、管理心理学、人力资源学等多学科、多角度地综合探讨了我国高校在内部管理沟通中的现状、障碍以及管理沟通障碍的形成成因，就如何改善高校内部管理沟通从多个角度提出了一些有益建议：（1）从组织和渠道完善的角度；（2）管理者的角度；（3）教师的角度；（4）信息平台作用的角度等来提高沟通的效果。旨在提高高校管理人员的管理沟通意识，，并且为其在今后的管理工作中进行科学有效的管理沟通提供借鉴，以提高高校内部管理的有效性，促进学校快速有效地的发展。
[Abstract]:With the rapid development of modern information society, scientific and effective management communication plays an important role in organizational management. Scientific and effective communication in colleges and universities can provide basic guarantee for university decision-making, help colleges and universities achieve management and education goals, help university staff understand the objectives and management system of schools, and promote the development of school culture. It is helpful for teaching staff to communicate with each other, explore and promote more harmonious and harmonious interpersonal relationship. It can be seen that effective management communication is the key to making scientific decisions in colleges and universities, and the cornerstone of successful internal management in colleges and universities. As the grass-roots administrators of colleges and universities, the author has found that many administrators in colleges and universities have not realized the importance of communication in the long-term practice of school management and in the communication with many senior citizens. Or even if aware of the lack of experience to learn from the lack of practical action. In view of the present situation that communication is not ideal in the internal management of colleges and universities, the author thinks that it is very necessary to study the internal management communication in colleges and universities, and it is of great practical significance. This paper chooses three representative universities in W city as the research object, takes the communication situation of these three colleges and universities in the process of implementing the post setting scheme system as the research content, and attempts to use the research method of combining questionnaire and interview. Find out the main problems and solutions in management communication. Through the study of the relationship between management and communication, we can understand the problems and conflicts in practice, help managers to understand the problems of management communication, and on the basis of analysis and research, put forward some solutions for managers to use for reference. At the same time, this study can also make more people realize the important role of communication in the internal management of colleges and universities, and attach importance to the value of effective communication to the administrators of colleges and universities, and promote the cultivation of communication consciousness and the improvement of communication ability of university administrators. In order to improve and improve the management level of the school. The main content of the article includes the following parts. Firstly, the basic concepts and theories of management communication are analyzed and discussed by consulting a large number of references and academic works on management communication at home and abroad. Secondly, through the self-design questionnaire information collection and the interview content, the appraisal index system analysis research, The problems existing in the internal management communication of the three universities mentioned above are summarized preliminarily: (1) the organizational structure of the school management is unreasonable; (2) the school manager's communication consciousness is not strong; (3) the school internal management communication channel is not enough, reasonable and effective use; (4) the communication feedback is not ideal, and so on. Finally, this paper discusses the present situation of internal management communication in colleges and universities in our country, the obstacles and the causes of formation of the obstacles to management communication, using the multi-disciplines such as organization management, management psychology, human resources science and so on, and comprehensively discusses the present situation of internal management communication in colleges and universities in China. Some useful suggestions on how to improve internal management communication in colleges and universities are put forward from several angles: (1) from the angle of organization and channel perfection; (2) the angle of manager, (3) the angle of teacher, (4) the angle of information platform to improve the effect of communication. The purpose of this paper is to improve the management communication consciousness of university administrators, and to provide reference for scientific and effective management communication in the future management work, so as to improve the effectiveness of internal management in colleges and universities and promote the rapid and effective development of schools.
【学位授予单位】：中南民族大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：G647

【参考文献】