高校学生二维满意度量表的初步研制

发布时间：2018-01-14 04:16

本文关键词：高校学生二维满意度量表的初步研制　出处：《南方医科大学》2012年硕士论文　论文类型：学位论文

【摘要】：目的高校学生满意度是学生作为享受学校教育服务的顾客对接受教育过程中各种经历的满足程度,是学生参照自己的“内在标准”和“内在标准满足度”对学校进行的一种评价。随着高等教育招生数的持续增加,生源竞争的不断加剧促使“以学生为本”理念的提出,学生满意度也越来越受到重视。学生满意度调查是“以学生为本”管理理念在实践中的“着陆点”,是科学评价指导科学决策的关键,亟待完善并成为大学校生关系管理的必要工具,从而进一步促进高等教育的改革与发展。学生满意度量表可分为一维和二维两类,前者的应用较为普遍,且数量繁多；后者的应用并不常见,以美国大学生满意度量表(Studengt Satisfaction Inventory SSI)为代表,SSI也被视为目前美国高校学生满意度测量的国家标准。一维满意度量表主要度量学生的感受,而二维满意度量表则同时度量学生的预期和感受,因此广受关注。二维满意度量表不仅更能客观反映学生的满意度,还可以提供更多信息,可对学校资源整合起到参考和导向作用。学生二维满意度量表的研制在我国还处于缺位状态。本研究致力于研制适合于国内应用的高校学生二维满意度量表(CSTDSQ),并对其效度、信度进行检验,以期为学生满意度测量提供更有效工具。对象与方法本研究以美国顾客满意度指数模型(ACSI)、SSI量表以及本科教学工作水平评估指标体系为基础,结合文献回顾,使用头脑风暴法、深度访谈法初步确立了初始量表,初步确立的高校学生二维满意度量表(CSTDSQ)包含8个因素32个条目。每个条目需做教育期望(重要性)和教育感受(满意度)两方面的Likert7级评价,另外包括9个一般人口学方面的问题。随后抽选高年级学生骨干9人参与层次分析法(AHP)确定因素权重,并验证了判断矩阵一致性,最后验证了量表的表面效度。通过对94名三、四年级的学生骨干进行预调查,对量表的一般人口学问题进行了增补。对320名一至五年级学生进行初步验证,采用应答率法、临界比率(CR)值法、变异度法、相关法、因子分析法进行条目和因素的筛选和分析。正式调查采用简单分层抽样方法抽取了南方医科大学2004-2008年级11个学院23个专业共45个教班1240人参加问卷调查,对正式调查的数据进行条目应答率的统计,使用Cronbachα系数对评价量表和各因素的内部一致性；用因子分析,因素得分、CSTDSQ总分及“综合满意度得分”的相关性评价结构效度,各条目与其所属因素的相关性以及与其他因素的相关性比较,用于评价聚集效度和区分效度,人口统计学也用于效度的评价,条目与因素教育期望与满意度的相关性用于研究教育期望对满意度的影响与作用。结果预量表由就业前景、学术服务、教师职业素质、教务管理、学生管理、学生个人发展、校园文化生活、后勤服务等8个因素32个条目组成。通过初步验证分析并结合专家意见从中筛选整合出5个因素26个条目。正式量表由服务与保障、专业知识获取、个人发展、教务管理、学生管理等5个因素26个条目组成。正式调查结果表明问卷有效率为92.2%,总应答率为99.95%,CSTDSQ量表内部一致性Cronbachα系数为0.923,各因素Cronbachα系数均大于0.709,各因素与其他因素的积矩相关系数均小于该因素的Cronbachα系数,各因素与CSTDSQ总分的相关系数均小于CSTDSQ的Cronbachα系数(0.923)。因子分析提取的公因子结构与设想基本一致。各条目与因素教育期望与满意度相关分析结果提示,教育管理类型的工作其期望值与满意度可能呈正相关,服务与保障类型的工作其期望值与满意度可能呈负相关。结论本研究研制的高校学生二维满意度量表经统计学和心理学评价,被认为是可信和有效的,可用于高校学生的满意度测量。
[Abstract]:objective
The student satisfaction is the students enjoy as school education service satisfaction degree of customer acceptance of various experiences in the course of education, students refer to their "internal standard" and "internal standard satisfaction" an evaluation to school. With the development of the higher education enrollment continues to increase, the growing competition for students "to promote put forward the concept of students, student satisfaction is also more and more attention. The student satisfaction survey is" student centered "management idea in the practice of the" point "is the key to scientific evaluation of the guidance of scientific decision-making, to improve the university students and become a necessary tool for relationship management, so as to further promote the reform and the development of higher education.
The student satisfaction scale can be divided into one and two dimensional two categories, the former are widely used, and there are a large number of applications; the latter is not common in American student satisfaction scale (Studengt Satisfaction Inventory SSI) as the representative, SSI is regarded as the current American college student satisfaction measurement standards. Feel the satisfaction of one dimension table the main measure of the students, and the two dimensional satisfaction scale while measuring students' expectations and feelings, so popular. Two dimensional satisfaction scale not only can objectively reflect students' satisfaction, can also provide more information to the reference and the guiding role of the school resource.
The development of two-dimensional satisfaction scale is still absent in China. This research is committed to develop a two-dimensional satisfaction scale (CSTDSQ) suitable for domestic applications, and test its validity and reliability, in order to provide more effective tools for student satisfaction measurement.
Object and method
In this study, the model of American customer satisfaction index (ACSI), SSI scale and evaluation of undergraduate teaching work level index system as the foundation, combined with a review of the literature, the use of brainstorming method, depth interview method initially established the initial scale of college students with the establishment of two-dimensional measurement table (CSTDSQ) contains 32 items 8 each entry factors. To do education expectation (importance) and educational experience (satisfaction) Likert7 two aspects of evaluation, also includes 9 demographic problems. Then selected high school students participate in the backbone of 9 analytic hierarchy process (AHP) to determine the weights of factors, and verify the consistency of judgment matrix, finally verified the surface scale of 94. By three, the fourth grade students backbone of pre survey of general demographic problems scale were added. To verify the 320 to the fifth grade students, should be adopted Answer rate method, critical ratio (CR) value method, variance analysis, correlation method, factor analysis method for screening and analysis of items and factors. A formal investigation using simple sampling method from Southern Medical University 2004-2008 grade 11, 23 professional 45 class 1240 people survey statistics, item response the rate of the formal survey data, using the Cronbach alpha coefficient of internal consistency of the evaluation scale and various factors; analysis of factors with factor scores, to evaluate the correlation between the total score of CSTDSQ and structure of "general satisfaction score" the validity of items and their respective correlation factors and its relation to other factors, for the evaluation of aggregation validity and discriminant validity, but also for the evaluation of the demographic validity, the correlation between education expectation and satisfaction factors for research item and educational expectation and effect on satisfaction.
Result
Pre scale by employment prospects, academic services, teachers occupation quality, teaching management, student management, students' personal development, the cultural life of the campus, 32 items of logistics service is made up of 8 factors. Through preliminary validation analysis combined with expert advice and screening from the integration of 5 factors in 26 items in the formal scale by the service. With professional security, knowledge acquisition, personal development, educational management, 26 items of student management is made up of 5 factors. The official results of the investigation showed that the questionnaire was 92.2%, the total response rate was 99.95%, CSTDSQ scale internal consistency of the Cronbach alpha coefficient was 0.923, the factors of Cronbach alpha coefficient is greater than 0.709, various factors and other factors of the product moment correlation coefficient is less than the Cronbach alpha coefficient factors, Cronbach coefficient of correlation coefficient of each factor and total score of CSTDSQ was lower than that of CSTDSQ (0.923). The factor analysis extracted by sub structure and basic ideas The results of correlation analysis showed that the expectation and satisfaction of educational management types may be positively correlated. The expectation and satisfaction of service and guarantee types may be negatively correlated.
conclusion
The two-dimensional satisfaction scale of college students is considered to be believable and effective by statistics and psychological evaluation, and it can be used for college students' satisfaction measurement.

【学位授予单位】：南方医科大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：G647

【参考文献】