松江大学园区大学生就业服务质量研究

发布时间：2018-09-15 19:44

【摘要】：“十二五规划”指出健全统一规范灵活的人力资源市场,完善城乡公共就业服务体系,推动就业信息全国联网,为劳动者提供优质高效的就业服务。大学生就业服务是促进大学生就业的一项重要内容,服务质量的高低关系到大学生是否能够顺利就业。大学生就业服务同其他服务行业一样要将“顾客为导向”作为工作核心,以服务对象的需求作为工作的首要原则之一。本文以上海市松江大学园区大学生就业服务质量为研究对象。在国内外文献梳理的基础之上,运用服务科学领域基于顾客感知评价服务质量的SERVQUAL量表的五个维度构建松江大学园区大学生就业服务质量初始评价指标体系,并通过预调研等环节,形成大学生就业服务质量研究的调查问卷定稿。基于可及性和可靠性的考虑,调研对象选择为松江七校在校大学生。在各个高校通过随机进行调查问卷的方式得到关于大学生就业服务质量满意度的初始数据。通过对初始数据进行统计分析得到大学生对于就业服务的整体满意度以及满意度的影响因素。通过因子分析以及AHP层次分析法确定各影响因素的权重,并对指标体系进行进一步的完善以及调整修改,最终确立大学生就业服务质量评价指标体系。通过配对样本T检验、样本均值和标准方差分以及SQ模型的使用,对大学生期望和感知就业服务质量水平的差距进行测量。根据以上的分析以及对于大学生就业服务现状的研究并综合国内外的相关研究得出影响大学生就业服务质量的主要因素。并针对性地提出相应的提高大学生就业服务质量的对策和建议。
[Abstract]:The 12th Five-Year Plan points out that it is necessary to perfect the unified and standardized human resource market, perfect the service system of urban and rural public employment, promote the nationwide networking of employment information, and provide high-quality and efficient employment services for workers. The employment service of college students is an important content to promote the employment of college students. The quality of service relates to the smooth employment of college students. The employment service for college students, like other service industries, should take "customer orientation" as the core of work, and take the demand of service object as one of the most important principles of work. This paper focuses on the quality of employment service for college students in Songjiang University Park, Shanghai. On the basis of literature review at home and abroad, this paper constructs the initial evaluation index system of college students' employment service quality in Songjiang University Park by using the five dimensions of SERVQUAL scale based on customer perception evaluation service quality in the field of service science. And through the preliminary investigation and other links, form the final questionnaire of the university student employment service quality research. Based on the consideration of accessibility and reliability, the research object is Songjiang Seven College students. The initial data about the satisfaction of college students' employment service quality were obtained by random questionnaire in each university. Through the statistical analysis of the initial data, the overall satisfaction of college students for employment services and the influencing factors of satisfaction are obtained. Through factor analysis and AHP analytic hierarchy process to determine the weight of each influencing factor, and to further improve and modify the index system, finally establish the evaluation index system of employment service quality of college students. The difference between college students' expectation and perceived quality of employment service level was measured by paired sample T-test, sample mean and standard variance scores and the use of SQ model. Based on the above analysis and the current situation of employment service for college students and comprehensive domestic and foreign related studies, the main factors affecting the quality of employment service for college students are obtained. And puts forward the corresponding countermeasures and suggestions to improve the employment service quality of college students.
【学位授予单位】：上海工程技术大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：G647.38;F249.2

【参考文献】