基于ITIL理论的A保险公司IT服务支持改进项目的管理研究

发布时间：2018-05-18 10:43

本文选题：IT服务管理 + 项目管理　；参考：《东华大学》2014年硕士论文

【摘要】：随着IT的不断发展,IT对各行各业的影响越来越大,各个企业也越来越重视对IT的投资。IT是信息技术的英文缩写,企业利用IT开发出符合自己需要的应用,利用这些应用可以更好地对产品的生产进行管理,提高管理和生产效率,节省运营成本。但是要充分发挥IT的价值,使企业投资建立的硬件产品和软件产品更好地为企业的发展服务,就必须借助IT服务管理。本文首先阐述了IT服务管理、项目管理及ITIL相关理论,分析了A保险公司的IT服务支持改进项目的必要性和可行性。然后,文章根据国内外项目管理研究的最新进展,运用项目管理生命期四个阶段理论,对项目管理在项目启动、计划、实施、收尾四个阶段的工作内容进行了阐述。在项目的计划与实施中,主要运用了工作分解结构(WBS)、责任分配矩阵、甘特图等管理方法。通过对A保险公司IT服务支持改进项目的管理研究,我们希望能增进人们对项目管理的认识,即项目管理是全新的管理方法,在时间、成本、质量、风险人力资源等各个方面可以对项目进行全方位的管理。本文为企业实施项目管理提供了一个基本的思路,可帮助企业了解项目管理实施的途径和方法。
[Abstract]:With the continuous development of IT, the impact of IT on all walks of life is becoming more and more important, and the enterprises are paying more and more attention to the investment.IT of IT, which is the abbreviation of information technology. The enterprise uses IT to develop the application which is in line with its needs. By using these applications, it can better manage the production of the product, improve the management and production efficiency, and save the operation. But to give full play to the value of IT and make the hardware and software products invested by enterprises to serve the development of enterprises better, it is necessary to use IT service management.
This paper first expounds the IT service management, project management and ITIL related theories, and analyzes the necessity and feasibility of the A insurance company's IT service support to improve the project. Then, according to the latest progress of the project management research at home and abroad, the article uses the four stages of the project management life period theory to start, plan and implement the project management in the project. In the plan and implementation of the four stages, we mainly use the work decomposition structure (WBS), the responsibility allocation matrix, the Gantt chart and other management methods. Through the research on the improvement of the project management by the IT service support of the A insurance company, we hope to improve the people's understanding of the project management, that is, the project management is the management of the project The new management method can manage all aspects of the project in various aspects such as time, cost, quality and risk human resource. This paper provides a basic idea for the enterprise to implement project management, which can help enterprises to understand the ways and methods of project management implementation.
【学位授予单位】：东华大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F842.3;F270.7

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