高星级酒店基层员工的敬业度影响因素分析及提升研究

发布时间：2018-01-13 08:37

本文关键词：高星级酒店基层员工的敬业度影响因素分析及提升研究　出处：《西北大学》2014年硕士论文　论文类型：学位论文

【摘要】：2013年1月,国家旅游局将“当代旅游企业员工价值观研究”作为科研立项申报项目课题列出,由此可以看出,在当代旅游研究中,旅游企业员工的价值观问题是值得关注的。但文献研究表明目前国内对酒店业员工敬业度的影响因素研究相对不足；同时,理论界对酒店价值观的研究多限于酒店企业文化建设,对员工的价值观管理研究不足,严重制约了人力资源对酒店竞争能力的提升。因此,本文选取高星级酒店的基层员工作为研究对象,进行实证调查。本研究是在国内外人力资源理论与实践研究、国内外酒店人力资源管理研究、国内外员工敬业度的相关研究基础上开展的。实证研究部分,通过因子分析提取,将员工敬业分为积极敬业与态度敬业两个维度,影响员工敬业度的因素有四个,即：工作内容与性质、工作薪酬与福利、工作负荷与权力、企业文化。通过均值分析,得出员工个人属性对员工敬业度及其影响因素的差异性。通过相关分析,得出工作内容与性质、工作薪酬与福利、工作负荷与权力、企业文化与员工敬业度存在着显著相关性,且呈正相关。通过分析影响高星级酒店基层员工敬业度的主要因素,理论结合实证,提出了提升高星级酒店基层员工敬业度的对策：设计合理的工作内容与明晰的工作性质、建立公平的薪酬制度与完善的福利体系、帮助员工调配工作负荷与适当授权、形成“以人为本”的酒店企业文化。
[Abstract]:In January 2013, the National Tourism Bureau of the "staff of contemporary tourism enterprise value research" as a research project to declare the project list, which can be seen in the study of contemporary tourism, tourism enterprise employees' values is worthy of attention. But the literature research shows that in our country, the study on the influencing factors of hotel employee engagement is relatively insufficient at the same time,; research on hotel value is limited to the hotel building of enterprise culture, the staff of the value management research is insufficient, seriously restricted the human resources to enhance the competition ability of the hotel. Therefore, this paper selects the high star hotel staff as the research object, carries on the empirical investigation.
In the research of human resources at home and abroad theory and practice research, research on hotel human resources management at home and abroad, to carry out domestic related research foundation of employee engagement on the part of empirical research, extracted by factor analysis, will be divided into positive professional and dedicated staff attitude to industry in two dimensions, there are four factors. Employee engagement: the content and nature of work, work remuneration and welfare, work load and power of enterprise culture. Through the analysis of means, the personal attributes of the differences of the factors of employee engagement and influence. Through correlation analysis, the content and the nature of the work, work remuneration and welfare, work load and power. Corporate culture and employee engagement has significant correlation, and a positive correlation.
Main factors affecting the high star hotel staff engagement through analysis, theory and empirical study, and puts forward some countermeasures for improving grass-roots hotel employee engagement high star: the nature of work work to design reasonable and clear, establish a fair salary system and improve the welfare system, help staff deployment, work load and proper authorization, form "people oriented" hotel enterprise culture.

【学位授予单位】：西北大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F719;F272.92

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